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    True Shield AutoGlass

    4.8 (20 reviews)
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    The repair part seemed to go well. From what I can tell, the new window looks like it was installed correctly. When Carlos announced he was finished, I gently reminded him that there was still glass in the car. He cleaned up some of it, at which point I started pointing out the areas that he had missed, both in and out of the car. He did a sloppy job inside the car, even in places where there was nothing "in the way". He cleaned a bit outside the car, then said that he was not responsible for cleaning outside the car. Mind you this was not glass from the crime itself (I moved the car to a new spot when he arrived, so he knew this, too), but from his sloppy work and failure to clean up after himself. He then refused to clean any further and demanded payment. I said I would pay him when he was finished cleaning up the broken glass. He again refused to finish cleaning up the glass and also refused to allow me to use his vacuum. He proceeded to call the police. The police agreed he should at least clean up the glass that had not fallen between the cracks in the brick, as that could be a safety and liability issue (after building management pointed out that I would be legally liable for anyone getting a flat tire). They also persuaded him to clean up more of the glass inside my vehicle, until he claimed that doing so wasn't possible due to COVID (which seemed like just another excuse, as most people would wear gloves if concerned). The police then persuaded him to allow me to vacuum up more of the glass. I wish I had thought to take photos, but suffice it to say, some of the remaining chunks of glass were so big they wouldn't fit through the hose attachment. Once I was nearly finished cleaning up the glass, I agreed to pay him (per police request). He charged me more than both the electronic quote and the paper invoice, claiming an additional tax or fee - which I later saw was not just misleading, but more than the grand total on the paper invoice that had spaces for taxes and such. Before I was finished vacuuming, the officers asked me to move my vehicle again because the car next to mine was a bit too close when I opened the door to vacuum. When I did, Carlos took his vacuum and drove off. So I ended up having to do most of the vacuuming myself, wasting a lot of time speaking with Carlos and the police, and getting charged more than the invoice - see photos.

    Front windshield replaced same day by true shield!

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    18 days ago

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    2 years ago

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    3 years ago

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    6 years ago

    Business owner information

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    Carlos M.

    Thank you for the opportunity and hospitality

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    4 years ago

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    6 years ago

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    5 years ago

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    Carlos M.

    Thank you for choosing us we appreciate your business

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    6 years ago

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    Ask the Community - True Shield AutoGlass

    Review Highlights - True Shield AutoGlass

    I received a quick reply and estimate from Carlos who did a great job and completed the work quickly and timely.

    Mentioned in 13 reviews

    Read more highlights

    Auto Glass Experts

    Auto Glass Experts

    (61 reviews)

    I requested a free quote on my cracked windshield. Reza replied to my request communicating with me…read morevia his iPhone to mine iPhone. He gave me the two options I requested either paying out of pocket -or using my car insurance and just paying my car deductible and my car insurance pays the remaining balance of everything that is involved. He stated my car insurance with State Farm is amazing as he seen other customers with higher deductible than $200. Reza took the time and efforts to researched based on his inquiries for my insurance policy number and we had a 3 way conference call with State Farm to file my new claim for this unexpected cracked windshield cause by last October 20, 2025 from our stormy windy weather which a tree branch fell on my windshield overnight when I discovered this the next morning commuting to my seasonal job. After Reza gathered all his paperwork and figured out the cost to me was broken down as total amount windshield, labor, and fixing the camera calibrations come out to $1,173. I pay $200 State Farm car Insurance pays about $973 Reza even volunteered to offer me an additional $50 discount. Therefore, my deductible decrease from $200 to $150 which is amazing and affordable. I shopped around with 10 other companies and prices are extremely higher as Reza's rivals only provided the customer's free quote w/out insurance and not including the ****fixing the camera calibrations*** which were extra fees. Overall, I've been in communication with Reza, the Proprietor of Auto Glass Experts. He said my windshield glass was ordered this morning and he will circle back tomorrow 2.4.26 on the status. I volunteer to give him an exceptional write review based on my customer experience here. Auto Glass Experts met up to their outstanding customer service satisfying my request, quality, and value so I don't break my bank account. Reza help me resolved my windshield issue. Do shop around the DMV area other customers reading my review,cause I shopped around for you already. Just go to Reza/Auto Glass Experts. Reza is the best in the DMV area. He even accommodates based on your work schedule as he;s mobile to go to your home or office to complete the work task.

    Fast response and fair pricing. Will come to your address…read more Friendly service and quick install (20/30 mins). Highly recommended!

    True Shield AutoGlass - autoglass - Updated May 2026

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