Kind of annoying with scheduling because they assumed i'd be available at a certain time the next day and I wasn't so we had to go back and forth. Needed my whole windshield replaced, paid $250 for them to replace it and bring it out to me. They did a great job at getting it done and were very professional. I would use them again if needed- and would recommened to family and friends. read more

Best Auto Glass - Great guys, fast and very professional. - Auto Glass Services Near Me - Fairfax, Virginia

This is by far the best service i have ever gotten when it comes to my vehicle's needs. No gimmicks, no pertinacious service. Purely friendly and accommodating! read more

I had a chip on the windshield of my Audi Q5 and decided to give this place a try. I was very pleased with the outcome and recommend it to anyone that needs windshield repair. The staff was super friendly, and the work was done on time, and for the price I was quoted. *Two thumbs up. read more

I filled out their online quote form expecting to see a figure right away, but instead someone called me. She followed up with an e-mail estimate of $159 in their store and 189 at my house for a front windshield replacement. The e-mail stated that it included the glass and labor. I assumed that was everything because I had glass replaced on another car at another location and the price was all-inclusive. and we made an appointment the following day at their location; they said it would take an hour. (Interestingly the e-mail quote linked to a Barbara Walters special on the dangers of not having the glass replaced properly and it mentioned a few things to look out for as well as advising not to drive the car for quite a number of hours afterward (I think it may have been 24) and avoid washing for a week. About 25 minutes into the repair we were told we needed additional primer due to the age of the car and he needed to do more cleaning around the frame. It would normally be $65 but he would do it for $35. They showed us the car and the previous glass had been removed already so obviously we didn't have a choice to say no. They said it would take longer to install due to the primer but 20 minutes later the car was finished. (The entire installation was 45 minutes. I know this because we were watching a film on my kindle in the waiting area which did have free WiFi.) Afterward we were told to take the tape off the car in 24 hours and not to wash the car for two days. There was no restriction on driving. They also spoke about a lifetime warranty and said to come back if the windshield leaked. He spoke about past customers who have not come in right away, but let the leak damage the glass for sometime. It was a bit concerning to me because it sounded like it was a common problem. I noticed when we got in the car that there were clear hand-prints near the edge of the glass and the Barbara Walters video said that oils from hands (when the installer does not wear gloves) is a serious issue with adhesion. They were otherwise polite and the waiting area was comfortable, I just didn't appreciate the bait and switch with the price and I'm skeptical whether the glass was installed correctly. read more

To be fair, I had a good experience with the appointment scheduling. Also the customer service and technician were very pleasant. The problem is the glass. The replacement glass for the rear car window is oddly curved and badly distorts everything I see out that window. When I look at cars out that window they are stretched and look like trucks. It's not only annoying but definitely unsafe to not have an accurate view of what is behind you. I hope that they will replace the glass with glass that provides a clear, undistorted view. I am surprised any business is permitted to sell auto glass that has this issue. read more

Went to Best Auto Glass based on reviews on Yelp. Plug in the address for the GPS, double check Google Maps--it's located in the far back. Be alert when trying to navigate through the parking lot, a lot of cars packed in a small space on relatively narrow street. Had a chip the size of a thumbnail (thanks I-66), quoted for $79.00--quick service, in and out in 15-minutes. The owner let me watch him do his magic. Used a drill to get the loose debris out to get past the first layer of the damaged glass. It's not 100% good as new but having used a "do it yourself" kit in the past from my old car, I expected the divet to always be there. There's no way to 100% get the glass good as new unless you replace the entire front windshield but looks 90% better than what was there before, overall very satisfied and highly recommend for quick chip repairs. read more

I needed my front windshield replaced courtesy of 66. They beat every other quote I received by a considerable amount. I was a little concerned going in that the quote and discount provided on the phone would not happen once I showed up, but they had everything noted in their system. The customer service was exceptional, from the guy who gave me the quote on the phone to the guy working the front desk. Even the technician was super friendly! They did a great job and they also offer a lifetime warranty on their work. I would definitely refer any of my friends here and I would absolutely use them again (hopefully not for a while though). read more

They did a great job replacing the windshield on my 2010 Subaru Forrester. They will try to beat the price of any competitor so it's good if you do your research before you get in touch with them. I drop the car off and they finished the job in under an hour. read more

Let me start with how much Safelight is ripping you off, i save 200 dollars by making a 40 min trip out of my way. Totally worth it, gentlemen were kind and professional. Couldn't have asked for a better experience. Oh and they gave me free glass cleaner! And there couch in the waiting area is mad cozy. Did i mention it only took them under 30 min, when i was quoted an hour! Happy customer right here, just think this could be you next time. Thanks so much to the crew for the smiles and fixing my car! read more

Had to take my car back a few times for recurring damage to the repair. Then was sent to their Lorton location that wasn't much help. Horrible management and horrible customer service. Very pushy and argumentative attitudes from all staff. All in all, the glue attaching my rearview mirror wore off and my mirror came off the windshield. I also discovered a really deep and long cut on the side panel bordering the glass. In the end, I went somewhere else to get it fixed correctly. Don't bother with these guys. read more

I love this establishment, the customer service is awesome and they are very accommodating. I would also like to add that they are very affordable, and convenient location. I found them to be personable and very professional. I give them 5+ stars in all categories. read more

Best Auto Glass - Best Auto Glass - Auto Glass Services Near Me - Fairfax, Virginia

Been here few times to fill in the chips, replace windshields, and moldings for my cars over the years. Quality of the work and the service had been nothing but excellent, beyond my expectation at a frAction of a cost of what the dealer would charge. After few visits the owner remember my face and fixed the chips on my windshield at no charge, I just tipped the worker few bucks. I don't expect nothing but the best when I take my cars over here. read more

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I found Best Auto Glass on Groupon when I was shopping to find a less costly option for replacing my front windshield. First of all I was pleasantly surprised when I received a phone call 15 minutes after I requested a quote. I mentioned to the young lady that I had a Groupon and she explained everything and scheduled my appointment. My appointment was today (October 26th) and of course I arrived late due to the traffic that I wasn't aware of. I called and once again received great customer service over the phone. I arrived to my appointment was immediately taken care of and saved $100 for my windshield replacement. The technician that replaced my glass was pleasant and very helpful. I would recommend Best Auto Glass to anyone needing repairs to glass on their vehicle. Thank you again Best Auto Glass for the pleasant customer service experience! Tonia Davis read more

I was referred to best auto glass by a friend and I had a easy and good experience. They have great customer service and they did a professional job on replacing my Mini Cooper windshield. I would return if needed and recommend to family and friends. read more

Windshield on my 2007 Jeep Wrangler was broken while off road. Was given three price points for a new windshield. I decided on the aftermarket glass with no Jeep logo which was the cheapest. Great price! Made an appointment for the next day and was told it would be about a 45 min wait for the install. They were waiting for me in the shop bay the next day when I drove up! Staff was very friendly and accommodating. They had the new windshield in and I was on my way in about 25 minutes! So far so good. I would and will recommend Best Auto Glass in Merrifield. read more

Bought a Groupon for these guys because I had a cracked windshield. I called to get a quote on how much it would be to replace it. I was given a quote. I told them I had the Groupon and then they said they had to give me a new quote since I had the Groupon, which ended up being almost $50 more -- negating any benefit from having purchased the Groupon and in fact, would cost $20 more than I had just walked in off the street. Ridiculous! I tried my best to explain to them that I felt what they were doing was not right, but it basically degraded into a basic math debate with the customer service lady. I can add and subtract, thank you. You can't cover up what you are doing no matter how complicated you try to make adding and subtracting 3 numbers. If they play these kind of games with their customers on their pricing, I don't want to see what they do to my car. I went elsewhere with my business. No wonder they wanted me to mention that I had the Groupon "before" I got my quote. The lady kept on complaining angrily at me, you were supposed to mention the Groupon first! Lol. Crooks. Groupon, on the other hand, was very receptive to my side of the story and readily allowed me to return my purchase. Don't worry Groupon, no love lost, it ain't your fault. :) read more

My front windshield was damaged from Hurricane Irene, I called Best Auto Glass and they replaced it for me that same afternoon. The customer service representative was professional, understanding, and most importantly they replaced the windshield for a GREAT price! They came to my place of business and replaced it in less than 45 minutes! Thank you Best Auto Glass team! read more

Excellent service! Extremely fast repair, I was in and out with in an hour. Seems like an OEM windshield read more

Best Auto Glass - Auto Glass Services Near Me - Fairfax, Virginia

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Just another bait and switch. I called got a quote on replacing my windshield. When I arrived with for the appointment I had 2 coupons to save me some money. I showed them the coupons before the work started. After the work was done I was told they gave me a special price and the coupons would not be accepted. Since I did not want to argue in front of my daughter I paid the price and left. I also called a few days later to attempt to resolve the problem. I was given the special price story again. I was not given a special price. I was given a quote, I accepted then I found a coupon on their web site and attempt to use it. The person that made the quote and the person that I showed the coupons to should have given me all of the information before I made authorized them to work on my car. read more

Great windshield repair service from Greg at Best Auto Glass. Appointment making was easy and customer rep was professional. I called around and this place quoted the best price. I was in and out in 15 minutes. I can still see the crack from the inside but it's barely visible from the outside. As long as the chip doesn't spread I'm a happy camper. Overall good value and service. read more

After my car was broken into, I drove all the way from DC to have my window fixed by Best Auto Glass based on the great reviews they have received. Not only was the service amazing, but they changed my window in no time for an amazing price and turned a crappy day into a good one. I would recommend all my friends or anyone seeking auto glass repair to come here. Thank you for your wonderful service! read more

On September 25, 2015 I got a deep chip on my windshield from 495. I was able to find Best and they took care of my problem right away. The problem was the technician's drill "walked" over the undamaged part of my windshield leaving a fishhook shaped mark outside of the repaired area. Fortunately it is on the passenger side but I feel that his drill bit was dull. Anyway I have never had anything like that ever happen in all my years of getting chips fixed. Would not recommend them. read more

I'm several months late, but these guys were awesome. I found an unfortunate crack on the front window of my new car one afternoon and was super stressed with how much money it was going to cost me. Thankfully after doing some research, I found this place! They quoted me a great price and my appointment was scheduled with ease. Also, the man that fixed my windshield was so funny - I wish I could remember his name for this review! Anywho, I definitely would recommend their services to friends and family. read more

I don't know how to explain something so straight forward! Appointment: Went in with a Groupon for chip repair. Called in. Set up an appointment for the very next day. Simple. Location: Easy to get to and the van on Merrilee helped point the way to the location in the back. Bonus: Keep going on Merrilee and run right into the plaza with Blackfinn (which *ahem* happened to be my next destination). Service: Got there before my appointment time. No worries. Took control of my car, explained what was going to happen, said it would be 15 minutes. Don't know about the fifteen minutes. Went inside, checked phone, wrote an email, and car was done. More explanation about the procedure and a "no run" guarantee. Awesome. Other: The two fellows were friendly and polite. Seriously, I don't think I have ever had work done on my car that was just in-out-job well done. Thanks, guys! read more

Good job, good price. They have good reviews with Google too. I asked if they do military discounts and they said I already got a discount....I felt like I got a great deal so that was no big deal... having said that, you should ask for it when u call... read more

Had perhaps the worst business experiences of my life, and I'm in my 40s. This business would not honor the terms in writing on my GroupOn. I told them when I scheduled my windshield replacement that I was using a GroupOn. I also provided it when I brought the car. After they replaced the windshield they tried to charge me over $100 more that the retail price printed. The younger employee agreed with me, but the older man insisted on more than double the price. He wouldn't give me my keys back and was so threatening that the younger employee was scared and embarrassed and I actually considered calling the police! I would never recommend this business to anyone! read more

Called Best Auto Glass for a quote on my Ford Edge and the technicians were out at my work place within hours! Price was great and service was better. Would highly recommend to family and friends :) read more

Best Auto Glass did a wonderful job replacing my windshield. I found them through Groupon and they gave me a great deal and took me in that same day. They were very kind towards me and took less than an hour to complete. I would definitely recommend them to my anyone! read more

My experience with this Auto Glass shop was excellent in every way. The people who answered the phone were polite and friendly and gave me a lower quote than other local shops. They honored their quote when I arrived and were, again, friendly and helpful. They were very competent and their waiting room and shop were neat and clean and very organized - a positive and reassuring sign to me. The technician was also friendly and confident and performed the service well and on time. Pick-up was quick and seamless, and I was given the written warranty info on my receipt. All and all, I was fully pleased with this experience. I would highly recommend this shop to anyone who needs a new windshield read more

Ali helped me out. Drove in and fixed chip in my window in 10 minutes. Thanks Ali. Very good service and free wifi while you wait. read more

Best Auto Glass - Free wifi - Auto Glass Services Near Me - Fairfax, Virginia

A little hidden but I went to the shop and they took me in right away! I had to get my windshield replaced for months and they did it in less than an hour. Great service and even better prices! read more

I needed my windshield replaced right away. Called few other companies, but ended up going with Best Auto Glass. Their prices were reasonable and could do the replacement right away. I dropped off my car, went to the deli next door, and when I was back the glass was replaced. Very professional and nice people. read more

Had the worst experience with this company who started out very friendly in the beginning but when they screw up, none of their personnel are capable of dealing with customers. The best part, the employee Royal had the audacity to tell me not to stress out after I asked her for the owner's name and phone number to contact to express my frustration with his personnel. Not to mention the wasted day off from work and the 2 hour late arrival, that I was notified about until I called the company. They were suppose to be at my place between 9a-12n but no phone call came until I called to tell them I havent heard from the technician. The main problem I have is that I specifically asked Kathy, who gave me the quote that for my vehicle, to ensure that I did not need any special molding for my car. She said no and we made the appt. My appt came and guess what, the company then tells me that the molding the technician brought is not the correct one and that it would cost an additional $120 for me to get this done. I spoke to the manager and express my dissatisfaction and frustration for all the wasted time waiting around and for them not notifying me ahead of time of the cost until the appt. I ask to speak to the owner and the manager refuse to give me his information and he pretty much says, this is the way it is and they dont need to reschedule it unless Im willing to pay additional. I called their main line and spoke to the rude employee, Royal, again to get the owners name and phone number and once again treated like I was in the wrong and that their company is not held accountable for their mistakes. If their manager and personnel who answers the phone does not have the skills to talk to customers who has been dissatisfied then they need to get out of the customer service environment. They were unhelpful and they could care less that their company screwed up. I would definitely not recommend working with this company. They are rude and unhelpful in resolving problems. read more

This place is great. The office that handles the appts, etc. is really friendly. They were on time, replaced the windshield and hooked up the blind-spot/collision monitoring system with no issues. I would definitely use them again. read more

Went to Best after a stone cracked my windshield on my 2006 Scion Xb. I checked on prices and found Best to be very competitive and in my neighborhood. I scheduled the appointment arrived a few minutes early and was taken in immediately. What was scheduled for a 2 hour windshield replacement was completed in about 45 minutes. The staff was friendly and knowledgeable. I am very please with the work they did. read more

I've been here twice. Once to get a chip patched up and another to get my whole windshield replaced. They are always fast and nice. Both times I was able to get in that day. I called around to a few places and they also have the best price. read more

Quoted me one price. Advertises "free mobile service". Then tried to upcharge me $40 for mobile service.

I was pleased to get a same day appointment. When I got in they replaced the glass with glass that wasn't tinted without informing me that they didn't have the same kind of glass. They tried to convince me that it was the same. After they relented and said it wasn't, they said they couldn't have gotten it the same day, which wasn't required. Then they said they would have had to order it, which would have been fine. Then they tried to convince me the tinting was done after the car was purchased, which it wasn't since I was the original owner. I wasn't offered their senior discount, which they advertise. They didn't offer to resolve the issue with me. Their customer service is horrible. Stay away from this business. read more