This is a wonderful infusion clinic…read more.. The staff are exceptionally attentive and empathetic. They offer you candies, mints, and medication's for nausea, alone with heated blankets for comfort. The nurses seem to truly care about the patience, remembering small details of their lives. THE DEAL: if you are looking for the best Boston ketamine infusion clinic, or esketamine Spravato nasal spray, this is one of them!

This review applies to the main lobby of the hospital. On two different occasions I have seen an…read moreelderly man (two different patients) sitting in wheelchairs, apparently having had a recent amputation (a thin, white, cotton blanket was draped over their legs). In both cases, blood was seeping through the cotton cloth. Neither one had any person with them for assistance or support! To make matters worse, one of the employees, a young woman with multicolored hair who looked like a clown, stood at her desk observing the situation and doing nothing. It's shameful how this hospital has deteriorated. It's too big and can't find enough qualified personnel to staff itself.

This was one of the most stressful medical experiences we have ever dealt with…read more After reviewing the MRI, surgery was presented as necessary and urgent due to severe pain and symptoms. A surgery date was scheduled, all pre-op testing was completed, and we proceeded believing authorization was being properly handled. Over multiple days, we received completely conflicting information regarding whether: * authorization was submitted, * authorization was denied, * a letter of medical necessity was sent, * and whether surgery was officially happening. At one point, the surgery was put back on the schedule, the hospital called to confirm arrival instructions, and shortly afterward we were called again and told the surgery was canceled. Meanwhile, Blue Cross Blue Shield provided information that directly conflicted with what we were being told by the office. The biggest issue was not just the cancellation itself -- it was the repeated reversals, poor communication, lack of transparency, and emotional toll while dealing with severe ongoing pain. Patients deserve clear and accurate communication, especially when major surgery is involved.

Not baby friendly. NICU is not easily accessible to c-section patients severely impacting bonding…read more Extended family are not allowed to cover for fatigued, overwhelmed and ill parents, so the baby is alone during times they could be cuddled and comforted. Yes, it is a little run down but they could still work to bring families together.

After an unexpected medical emergency at home, I was taken by ambulance to Beth Israel Boston. The…read morestaff in the emergency room were compassionate, caring, and professional. They provided me with the immediate care that I needed. I am grateful for all that they did for me and my family. In addition, Dr. Bethany Roy was my doctor on Farr 11. She and her staff were amazing! They helped me understand my medical conditions. They provided me with the tests I required at the time, and they set up future medical appointments. I appreciate all that they did for me.

I would not even bring my dog here. My mother is on the cardiac floor klarman building floor 8. She…read more was admitted last week with a serious kidney infection and blockage of stone. They put a stent in and all last week did the work up for the clearing of her arteries. Blood test ekg scan blood work and the cardiac doctor penciled her in for a caf this past Monday. I did not know they rotate out doctors. In comes this Anne Marie Anosropoulos. She sees my mom for all of ten minutes and declines the precedure We did everything needed to get her to do the caf . Come Monday. They switch to another doctor. They are now saying no. They said they were bringing in a third party for independent review. That was bullshit . We have waited all day and exhausted. They rotate doctors so you are not talking to the one following her the first week. This place is more running around with these young people and put zero care into the patients. She had no history or knowledge or anything. My mom didn't have an iv. At the end of the day she comes in and asks. I said why. Where were you all all day ? She than proscribed nausea medicine that could cause another heart I code r. I asked her to out in place dnr. It still haven't been done. I'm not happy. We wasted all last week. Why didn't they keep her in urology. She still has a huge d Kidney stone. Okaxe is pathetic . Go to mass general. Please avoid this place at all costs. They don't care at all and I'm exhausted trying to get their attention. Come here if you want a family member to die. They care more about teaching f than the actual patient. I am going to move her to mass general This place Is terrible. Please don't come here

Nurses. And all staff are very friendly and patient with those who are frantically worried or in…read morepain I was out of sorts mixed u up about the hallways and anyone I asked was happy to steer me in a good direction The staff in the pre op area are focused on their wok The DR EXPLAINED WHAT WAS ABOUT YO HAPPEN EXCELLENT RXPER

I didn't get responses from the knee surgeon about any results of mri or blood work. Was not happy…read morewith the services. Not going back!

Last week I had a thyroidectomy performed by Dr Jeremiah Tracy and his team and stayed overnight…read morefor monitoring. I was incredibly impressed by the care and positive attitudes of everyone I encountered, from a security guard who found us looking for the right atrium and offered to lead us there, and the doctors, but most especially the nurses. The nurses in the PACU were incredibly kind, advocating for my needs and helping me understand what my recovery would look like and what steps I should take when discharged. I would highly recommend Tufts for surgery, and whatever they're paying their nurses is not enough because they're genuinely the best!

BE AWARE! The doctors here will scam your insurance into paying for unnecessary c-sections, other…read moreprocedures, nicu stays, longer hospital stays ect . My Dr was Zoe Keifer.

Thank you to the front desk assistant K who helped me with my insurance today. The office is clean,…read moreequipped with a kids tv and play area, phone charging station and they had nice music playing. I also received my lab results quickly.

I waited for a month to get a followup mammogram and ultrasound. I chose BMC because they were the…read moreearliest available. I received no less than 6 emails and texts to remind me of the appointment and to pay the copay, which I prepaid online. After I left work early and waited 1.5 hr at BMC, someone came to tell me that they cannot see me today because they did not receive the images from my prior mammogram, and I needed to reschedule. You couldn't have told me that 1.5 hr ago? I could've contacted the other clinic within the last 1.5 hr to have them send the images over. Whose responsibility is it to get the images? When I booked the appointment, I made sure to tell them my original mammogram was from another clinic. No one followed up with me. No one asked me to sign a release. They sure sent me enough reminders to get their money though. When I asked for my money back, I had to wait to "talk to the manager." They could not give me my money back, but told me to call the 800 number for BMC's billing dept. No, thank you! I'm not wasting any more of my time with BMC. I just disputed the charge with my credit card. This is not the standard of care that I would expect even at a small local rundown hospital, let alone what they claim they are at BMC. If you are looking for a high standard of care and a team that follows up and follows through, BMC is not it. My husband also had many bad experiences with BMC making appointments in the wrong department and cancelling on him without notice. When you are dealing with cancer or potential cancer patients, it doesn't seem to matter to them. Time is not of the essence. As long as they get their money, they're all good. Do yourself a favor. Go somewhere else. There are much better hospitals in Boston.

We have been coming here for a few weeks now for patient treatment. The staff has always been top…read morenotch. Friendly, compassionate and professional. The system they use for check in and getting in the queue for treatment works fantastic. The facilities are clean, ample and some of them have gorgeous views of the city of Boston. One of the top cancer centers in the world, the Mass General Brigham hospital is a treasure for all of those that need to use it.

Massachusetts General Hospital, a.k.a. Mass General Brigham, conducts medical studies, and clinical…read moretrials in this building. THE DEAL: I believe there are also other offices located at this address as well.

I've visited the ER on two occasions, and I also see my doctor at Mt. Auburn Hospital. The quality…read moreis disappointing. You really have to look out for yourself, the lack of care that goes on in this hospital is astounding.

My 67 year old cousin was brought in with what turned out to be stage 4 cancer of the colon and…read moreliver, and then his kidneys shut down. He was a difficult patient and was so scared and in pain. I am the only relative he was still in touch with. And I visited him almost every day for the week he was there until he passed yesterday. Everyone at the hospital, from the ER staff to all the staff on Needham 3, were wonderful. The doctors were so gentle with him and spent so much time explaining and listening to him. Special commendation to nurse Bridget on Needham 3. She went above and beyond to keep my cousin comfortable and to ease his anxiety. She advocated for his needs on several occasions with the outside Hospice team who didn't understand his limitations and anxieties. And she was there for me as I grieved and worried about logistics. She is a true gem!!!! Another honorable mention to Linda on Needham 3, who also looked after me when things got overwhelming. I highly recommend Mr. Auburn hospital for service, medical expertise, and for providing a lovely non-intimidating environment.

They (Genetic Department) did well with active listening and good therapeutic use of self as part…read moreof patient care. They also did well with punctuality in patient care. They are quick to reply to email and by telephone. They respond to patient pain appropriately. UNC Health (who ignored my 10/10 pain that left me begging for some ibuprofen they refused to give) has a LOT to learn from these people- The BIG KAHUNAS of hospitals !

Warning to Parents/Visitors: Security Falsified Incident Report After My Car Was HitI am writing…read morethis review to warn others about a serious lack of safety, integrity, and assistance from the security department at the Boston Children's Patient and Family Parking Garage.Another vehicle crashed into my car inside this garage. Not only did the security department fail to help me resolve the situation, but they also filed a completely fabricated incident report. In their official report, they claimed that I saw the hit-and-run driver and had an altercation with them. This is entirely false. I never saw the driver at all--it was the security staff who witnessed the incident, failed to intervene, and then projected the details onto me.To make matters worse, this falsified report was presented in small claims court, severely impacting my ability to get justice and recover damages for the accident.It is deeply disheartening that a hospital dedicated to caring for children handles safety and security with such a complete lack of honesty and accountability. If your vehicle is damaged here, do not rely on their security team to protect you or tell the truth.

The care in the Emergency Room and ICU is great, the staff is kind and compassionate however I…read morecannot say the same for the care in other departments. The nursing staff outside of the ICU is just plain rude... I understand that there are staffing shortages across all hospitals but basic human compassion and kindness went out the window in gen med. On top of all that the hospital is filthy- like incredibly filthy. I don't recommend getting treated here unless it's a life threatening emergency and it's the closest thing around.

Bad service! My dad has surgery.. but nobody take care.. no call to remind about surgery.. dont…read moredrink or eat before have surgery .. when we came they said don't drink clopidogrel before 5 days.. but nobody talk about that before.. bla bla....