I've been here a few times, and today I brought a friend here who was experiencing abdominal pain…read more No one likes to go to Urgent Care or ER, but I have always been very impressed with all the staff here. The receptionist, the nurses, X-ray tech and doctors have always been friendly, helpful, and professional. It is definitely helpful that a patient can check in at the urgent care and if needed, the visit can be changed to ER level without ever leaving the room. I've worked in healthcare myself for most of my adult life and I can recognize staff members who are dedicated to providing outstanding patient care. I'm very pleased with all the staff members I have met here. If you are in need of urgent care this is the best in the area. Highly recommend.

My wife is a 69-year-old woman. On Tuesday, March 17, 2026, she visited the Hazel Dell Parkway…read moreoffice of Riverview Health Urgent Care in Carmel, Indiana with a complaint of chest pain. At the time she was recovering from bronchitis. She has had bronchitis before and knew what the associated pain from coughing feels like; this pain was different and she mentioned that during her visit. The attending physician, James Beeson, M.D., ordered a chest x-ray and subsequently ruled out pneumonia. He then sent her home. At NO time did he listen to her heart, ask about her cardiovascular health or history, perform an EKG, test for cardiac enzyme levels, or seem to consider her heart as a possible cause of the pain. Further, he spent less than five minutes with her and seemed distracted or preoccupied. Finally, at discharge she received no paperwork. At 2:30 a.m. the following day (Wednesday, March 18th) she awoke with severe chest pain and sweating. She could have ignored this since the doctor indicated that it's just bronchitis, but did not. I drove her to the Emergency Department at Riverview Health in Noblesville, Indiana where testing determined that she was having a heart attack. Cardiac catheterization that day revealed that that her left coronary artery was 95% occluded, the scenario known as the "widow maker." Their Interventional Cardiologist was able to use a balloon catheter to open that artery somewhat but was unable to place any stents. This necessitated a second procedure where the calcification was reamed out, after which he placed three stents. As we subsequently reviewed this whole chain of events it seems patently obvious to us that Dr. Beeson completely missed the obvious (her heart) when considering her complaint of chest pain (which we now know was angina). Further, had he considered and acted upon that possibility by immediately sending her to the Emergency Department for further evaluation, then the occlusion would have been discovered and addressed that day, and she would not have suffered the heart attack the following day; it could have been medically avoided. Dr. Beeson clearly misdiagnosed her chest pain, and the result was an avoidable heart attack and the mental stress and anguish associated with it. When we brought this matter, via e-mail, to the attention of Julie Nix, Riverview's President and CEO; Rick Henvey, the CEO of Riverview's parent, Parkview Hospital; and Maddie Larson, Riverview Health's Director of Quality, Ms. Larson responded via e-mail saying, in part, "We understand how distressing this whole experience has been for you and sincerely apologize for that. Upon receiving your email, we once again reviewed the care you received with the appropriate clinical leadership. While we are unable to discuss personnel matters or confidential aspects of our quality review process, please know that the review of this case was thorough and rest assured that appropriate follow-up and education has occurred." Later she stated, "At this time, we will consider this matter closed." I find that the actions purported to have been taken, and Riverview Health's overall response, to be totally insufficient. My wife suffered an avoidable heart attack and Riverview and Dr. Beeson get off scot-free?!?!?! That is simply unacceptable. It seems to us that they are attempting to sweep this matter under the rug. My recommendation is that you seek your healthcare elsewhere!

Since I live in Indy, an awful lot of my IU Health care has historically occurred at either…read moreUniversity or Methodist Hospital. While IU Health is not my tier 1 provider with my insurance, it's in-network. When it came up that I would require another surgery to address an ongoing issue, I began exploring IU Health North in Carmel in the hope that I would find a smaller, more personal care setting without compromising the quality of care I need as a complex patient. I was told to arrive at 8am for a 10am surgery. Registration is on the first floor adjacent to the information booth. The surgery suite is on the second floor. From surgery, I would go to recovery (of course) and then be kept overnight. Parking is free at IU North (NOTE: While I realize it's a bit of a stereotype, I'm not quite sure why the wealthier Hamilton County hospital offers free parking and the downtown Indy hospital does not, but I digress). While this is a bigger hospital than you might expect, I still consider it one of IU's satellites along with Avon, Saxony, Morgan and others. I arrived on time. Registration was simple via kiosk or with a person. Generally, the person is there to ask questions and direct. Once registered, I was sent up to surgery and the hosting area was almost immediately off the elevators. I checked in, got my arm band, and waited for my turn. I was taken back a bit early by a friendly technician. They got me settled in. Then the nurse and, of course, visits from anesthesiology and the physician doing my surgery. I'd informed the team up front of some trauma care needs. I was pleasantly surprised that this information had been clearly communicated and addressed. This doesn't always occur so thoroughly. I was grateful. I was in surgery on time. The surgery went well and I recovered quickly enough that I'm not sure I was even offered water in recovery. They had me on the floor fairly quickly. I got one nurse who was finally able to help me address an allergy inaccuracy. I was on the fourth floor. Interestingly enough, I was on the maternity ward (post partum). Apparently, they use part of the area for overflow. I was only in overnight, however, I didn't have a negative issue with nursing or techs. All were caring, compassionate, and for the most part attentive (I wasn't a high need patient, so it's hard to gauge attentiveness). The food? Definitely average. I took photos for three out of the four meals. The cafeteria downstairs is definitely better. I'm sure it's the same team, but I'd take this over Methodist most days - they get it to you more quickly, it's warmer, and those taking the order are simply friendlier. I figured IU North would be a little more high tech: 1) It's in Carmel and 2) It's a newer hospital having been built in 2005 with a cancer center addition in 2020. Most of the staff didn't seem to know much about the hospital, a weird deficit in terms of building a culture. Easy questions - like capacity and number of beds - were met with blank stares. It took forever for someone to figure out that there's a phone charger actually on the beds (it worked perfectly with my iPhone 16). I'd brought a charging cord believing that would be true, but could never figure it out. Finally, someone did. I was discharged as expected the next day. Discharge was a bit weird as it wasn't done by my nurse for the day. Instead, there was a virtual nurse (an actual person presenting virtually). Quite honestly, I hated it. It was impersonal and they clearly hadn't read my situation (for example, making comments about walking to a footless wheelchair user). I was also surprised no staff escorted me out. Yes, I had a ride. It still felt weird. I got my meds for home from an in-house pharmacy (Noting that I'd told them to send it to my pharmacy). While it wasn't preferred, it was convenient and it was delivered to my room so I could pay. The atmosphere here is calmer, cleaner, and aesthetically more pleasing. It's MUCH quieter. Instead of room bells buzzing, they have a silent system that greatly reduces the noise. Yes, it's still a hospital and hard to sleep. However, it's much improved. I also found the beds vastly superior to Methodist. Overall, I'd call this a good but not great experience. There are still some bugs to work out. However, the care was great - the procedure I needed was actually only okayed for this location recently. I was very pleased with the trauma-informed care and greatly appreciated the quality care for a generally basic but very necessary inpatient surgery.

IU North care and food has gone a bit downhill the last few years. They are going away from OBGYN…read moreservices where you know who is delivering your baby to more of a hospitalist model, so the OBGYN practice that I went to moved to St. Vincent.. When you go for a procedure you register at kiosk and go to 2nd floor for surgery. The experience can be a mixed bag.... There seems to be a lot of over worked employees. There are also a lot of nice volunteers. Getting bloodwork done is efficient and I tend to get results back quickly. If you are inpatient and the nurses poke you without getting the correct vein ask for a phlebotomist.. there was a very nice guy who has a machine to help find your vein for the poke and it makes it quicker and less torture. Their cafeteria is not bad. I did enjoy the made to order omelet. Their mushrooms are real mushrooms and not the canned ones.

Care was fast, efficient, and friendly on a Wednesday afternoon. Staff was cooperative and eager to…read morehelp. I felt well taken care of.

I went in while experiencing a miscarriage. I arrived at 7pm and was told that an ultrasound tech…read morewas on call and had already been called due to another patient experiencing the same symptoms that I was and needing an ultrasound as well. I was told that once the tech was called, she had an hour to report in so it may be a wait. From about 8pm when I was moved to the ER side (apparently required due to needing an ultrasound), I was left in the room and would leave to go out in the hallway and check in with nurses to find out when I would be seen or any updates on the tech arriving. I did this about every half hour since I had been previously told she had an hour to report in. The tech finally saw me at 12am. During the ultrasound, she had constant phone notifications sounding off and distracting her from the procedure. At one point, she had me (the patient) hold the transvaginal probe inside of my body so that she could respond to her phone. I was already quite distressed due to the nature of going through a miscarriage, and this made it much worse. The cherry on top was the bill I received. $3400 (after insurance claims). $2000 of this portion was just due to having to check into the ER (to not be seen whatsoever) but just to have the ultrasound in that ER room. Just beware before coming here. The doctors and nurses are kind, but "on call" does not mean much to the techs. Also, beware that you will end up paying thousands if you step foot into their ER (even if no testing or care is done via ER services).

Excellent care and their professionalism is above and beyond…read more I would recommend them to anyone who is in need of their services

This was my first visit to this Infusion Therapy Center at Methodist Medical Plaza at Eagle…read moreHighlands. The medical plaza is conveniently located off of 465 and West 38th Street (behind LA Fitness) with a large parking lot for all of the Methodist/IU Outpatients. There's a covered drop off and pickup area plus many handicapped parking spaces available. Each building's address number is huge so each address is easy to find. The Infusion Center is located on the 2nd floor with elevators just steps from the main entrance. I was warmly greeted by a friendly woman as I entered the office. Check-in was quick with only a couple Covid forms to complete. My wait time wasn't lengthy until I heard my name called. Barb, my nurse/phlebotomist, was personable, knowledgeable, gentle and terrific at her job. I've been told by so many phlebotomists and nurses I'm not an easy stick. You would never have known that by how easily, smoothly and quickly Barb worked. I didn't even feel the needle go into my arm. For me, once my IV is in, it's all downhill from there since I dread not knowing if it'll be an easy or hard stick. Barb was truly amazing today and made the process stress-free. Time went quickly and before I knew it, the infusion was complete and I was on my way. I highly recommend using this Infusion Therapy Center at IU Methodist Medical Plaza. Parking is FREE and plentiful, the facility is extremely tidy and clean, easy to access with friendly and talented staff plus no long distance walks that I had to deal with downtown at IU Simon Cancer Center. I'll definitely return to this location for my next appointment. Thank you Barb for a painless and stress-free visit.

The doctors, nurses, front staff...every one..are wonderful. Timely, patient, efficient, caring and…read morekind.

i walked in nervous based on some of these reviews, and left blown away by their care and service…read more everyone from the woman who scheduled me on the phone, to the woman who checked me in, to every nurse and doctor i interacted with, really was kind and you could tell they meant it. i believe my main nurses name was susan and so was just so sweet and helped keep my nerves away. i hope you don't have to come here before you're 50 like i did lol, but if you do i highly recommend! they also partner with smart shopper through my insurance if you have that as well

Oliver Healthcare is an exceptional medical facility that now even offers Urgent care. The staff…read moreis so helpful. Today I was helped by Lisa Brinkley. Very polite, informative and so helpful. Miss Lisa was actually running the front aspect of the office while her husband attends the patients. I highly recommend Oliver Healthcare because they are the golden couple. You leave feeling better. You are heard. The quality of care I received is beyond words. Quality n excellent care.

They are excellent,I am very happy with the team.They can help with advise and the Insurance…read morecompanies.

Steer clear of this place, they care zero about the patient but only about making money! I was seen…read morefor an inflamed nerve in my leg and given a prescription. The medication lasted 9 days after which the pain started to return. I called them on day 13 to have them renew my prescription or get me another that would eliminate my pain. I was told that their policy was they would only prescribe a new medication within 9 days of being seen and I would have to come back and pay another $179 to address my issue. My prescription didn't run out until 9 days passed! They also said my NP who prescribed my medication was off that day and and another attending would not write a script without seeing me first for another $179. What... I guess the other attending couldn't read my file, or even make a phone call to the NP??? This place is nothing but a money grab, forget being cared for like they care about you, it's all about the money!!!!!

This place is fantastic! I saw doctor Ted who took a lot of time explaining my medical condition…read moreand gave me choices about how to be treated. He was very thorough and efficient and listened to what I had to say and answered my many questions. He even has a good sense of humor, which is rare for doctors. He did not act like he was in a hurry and just wanted to get me out of the office like most of them do. He encouraged me to call or come back if I had any problems at all. Very good experience here. I would highly recommend it.

My name is Bernardine Carter and I am a patient at Kindred North. I am satisfied with my services…read more Best of all especially after having to be there over 30 days the Food is excellent. DarShay the manager over dietary has a great team that cooks with love. Not once have I desired outside food. I am grateful to be shut in with good meals that keep you full until your next meal...Homemade not boxed and processed, mostly everything is from scratch and fresh fruit with every meal. Kudos to great care and food

kindred hospital is the worst hospital in the state. my husband was there twice within month and…read moreboth times the AC was out except for the nurses area. the rooms were filthy and some days not cleaned for days. they had the meds laying on the filthy counters in the room. most of the nurses had a huge additude. they chatted more than helped patients. i asked the charge nurse to call me back when my husband was dying and the nurse said ' oops i guess i forgot to call u back.'. my husband left that place to hospice and died two days later. i truly believe it was from the filthy area he had to stay in. jb