So many issues with this install. No communication. Installers not on time. Installed. As part of service they didn't have all their product. I had to go to the store HD to get it. After 4 tries. Flooring stalled Oct 2025. Called back December 2025 to get areas that where insufficiencies are showing up from install. Im already getting cancelled service, late installers no Communication. Managers Joshua and Taylor who are supposedly over scheduling and all they can say is sorry. Ironically sorry fits this type service. Stop saying sorry but advocate for fixing your issues. Go to the internet and view all the complaints. If I was Home Depot I would just sell the product and not offer installs. Take a hints from Lowes. read more

Everything was wrong... they never answer the phone. Constant delays. Absolutely horrible experience with them.

Canceled day of twice. Never called to reschedule until I contacted them on my own several days later after the fact. Still waiting over a month later for my service. They finally called this time around to just put me on hold for so long that I went to their voicemail. So...pretty much told me to kick rocks for a third time. When I emailed the manager to ask why they would call to schedule me to just put me on voicemail, they told me I needed to be patient? I need to be patient? Yeah, ok. I've already contacted Home Depot and my credit card to make sure this dumpster fire of an organization is not given a single penny. read more

Home Depot vinyl plank floors (Waterproof Rigid Core Vinyl Flooring: Malibu Wide Plank) which were an online order only came to the house broken twice. Of course, no one told me until I came home excited to see it on my floors, only to realize nothing was laid. TWICE. They wanted to send a third shipment and I said no. So I had to go to the Pottstown location to find a completely different floor. The guy said he wasn't suprised that happened since they use UPS to ship floors and they're rough with their products. Oh, ok cool! :/ But even when I found the second option, Pottstown didn't trust the ones they had in the store so they had to ship them from the Exeter location. When the 3rd and final install day came, I told Rafael that the installer could enter through the side door. He said OK. I'm not kidding when I tell you he and his general manager called me TWO separate times to say that the installer is there, at the front door and can't get in. I was losing my mind trying to understand this total lack of communication. They didn't warn me that the doors would need to be cut down since applying floors would raise the floor level. It's common sense, but not something I was thinking about. They got it all done 2 days before my family ruinion (that was the deadline) but of course we were stuck cutting the doors to size the day of the party. USIG laid MOST of the quarter round down and just never finished the rest. So some areas are bare. And some of the quarter round wasn't even nailed down, just placed there. So it moves out of place everytime I go to vacuum. Not to mention, when they were working in the bathroom, they scuffed up/dented the paint on my vanity cabinet so terribly that I'll need to sand the area down before reapplying. Using home depot and this company was an absolute nightmare. I swear I lost all hope in humanityafter dealing with all of them. NO ONE seemed to know anything. From home depot customer service to UPS, to our installer. How does a mega corporation not have their sh*t together? read more

Strikes: #1. Representative to schedule my install told me the laminate was ok to be in my garage when I asked if it should be in the house. #2. Day of install I as told I would have to build a stone hearth outside of my gas fire place even though it has protective casing in front if it. #3. Was told floor could not be installed because laminate has to be in the house. #3. Called same day to make sure carpet was still being installed. Told no install of carpet was never made. Even though I was told it was the day I called -- hence #1. #4. Fired laminate crew and went with outside people costing $500 more. #5. USGI representative called to ask if they where doing the install -- after I got my refund for laminate install. The representative hung up on me before I could say, I am still having the carpet installed. Called and got hung up on 2x's before someone answer to confirm the carpet install. All round horrible service. They do not represent Hone Depot well at all. NEVER AGAIN- NEVER! read more

Home Depot installers...after two trips to install our floors they told us they were going to charge us an extra $350 to install the flooring on the top step. Hard to schedule, installers kept trying to get us to sign that the install was completed when it wasn't. Customer service doesn't answer the phone, and they kept pushing us for a 4 start rating on an unfinished job. second trip the installer tried to convince us to paint the stairs instead of installing the flooring we requested. we finally hired an outside contractor to finish the job. Flooring install which should have been done in 2 days max has now taken more than 3 months to finish. read more

They install for Home Depot. The two carpet installers showed up at the very end of the window the company gave me. Upon entering the house they immediately said "It's too cold to install the carpet". Well, it was at least 50 degrees outside Dec. 30, 2021 and my thermostat said the interior temperature was 70. They left without doing the work. I immediately filed a complaint, but it took 11 days for the company to respond. No apology and no effort to fix the situation. They say they want customers to be "EXTREMELY SATISFIED", but these words are BS. read more

Unprepared, unpleasant, reluctant to do anything for customers. NEVER installed the product which I paid for way back in August. After flood damage, my condo was restored by Mark 1 beautifully. I regret that I took Home Depot's promotion for carpet installation instead of Mark 1 affiliated contractor. I have informed US Installation Group Office that I have a piano with wheels a few times, to which they assured me, "no problem". I also provided temporary parking information for my condo docking area, strongly asking them to contact the condo office several times. It turned out that the installers even did not have the telephone number of the office, NOR my cell number. Numerous "confirmation" emails, calls from the office received, while the installers themselves were not equipped at all. Nightmare 1: Last week 9/20/17, three healthy males arrived. They even never greeted me, but all complains. "No parking" for their car (I proposed a few places for parking, offered them that I would pay), no place to cut carpet (they wanted to cut the carpet at the parking area), then blamed on my having a grand piano. I even pushed a cart with full of their tools to my unit for reluctant people, while there was no word of appreciation. They were constantly talking on their mobile, and abruptly packed up and left without any explanation. I tried hard to let them install, they said, "we have 3 more jobs, no time". Immediately complained to the company, rescheduled to 9/29/17. The company promised to "prepare" better. I demanded them to send different people. Nightmare 2: 9/29/17, it was like a movie "a ground hog day". The same people, saw the piano, began to complain. "Your place is small, no space and piano. You do not understand, I cannot stretch carpet." Then, "Why do you have piano?" As if it is a sin to own an instrument. I told them that the last installers have shifted bookcases with full of books, CD racks, etc. let alone lifting the piano while pushing carpet underneath. Now, due to the flood, almost everything was packed in boxes, placed in closet or kitchen and bathroom, meaning the workload for these installers WAS indeed significantly less. Nevertheless, they refused to do the work, because of the piano - indeed it is due to their limitation of installation technique or flexibility in thinking. "Home Depot said no touch piano. If touch, if something happens, people call and problems." What did they prepared for me? No greeting, No apology, No appreciation. I called Home Depot to explain everything, received a full refund. The agent at Home Depot stated, "Oh, lord, I am sorry, I cannot speak for them. I understand." They did not come with a contractor's truck with company's logo, but a van with a name of Church. I hope they have license to operate. The worst experience. These installers only would willingly install carpet to empty houses, rooms. read more

8 days with a disconnected kitchen and 3 days out of work for a 3 hour job which was never completed... I was given multiple excuses and no communication of their delayed appointments. Timeline: Day 1 - kitchen disconnected and prepped for installation Day 2 - initial appointment canceled because of a broke down vehicle Day 6 - follow up appointment - given notice running late, followed by no call/no show Day 7 - second follow up appointment - less than half of the work completed and a promise to return the following morning Day 8 - third follow up appointment - big surprise! no call no show - after multiple follow ups, the call center told us that the installers were 20 minutes away. Hours after the 20 minutes had passed we spent a significant amount of time on hold only to be called by the installers stating they could not make it until the afternoon, I have no trust that they would keep this schedule and canceled to do the work myself. I now have to disassemble their previous work as they did not leave the proper space to align the molding correctly. read more

If I could leave a negative 10 review I would. Worst company ever. We had a scheduled install for 4/25/2022. They came out to measure back in January, said the floor was level and we hired them to lay a tile floor in my kitchen. My kitchen cabinets and appliances are scheduled to be installed on 5/2/22 so my kitchen is totally gutted. They sent an email the day before to confirm so Monday morning at 8:30 the "regional operations manager " Brendan calls to tell me they have to reschedule me for 5/9. The man was sarcastic, condescending and was also eating and talking with his mouth full while on the phone. When he wouldn't give me an explanation and couldn't care less that I couldn't move my cabinet install because they dropped the ball. I got upset and raised my voice and he kept hanging up on me. I called the company that's doing my kitchen install and they called him so he scheduled me for the floor to be installed today. The installers show up and said my floor is unleveled and they can't do it now. I wish I would've read all these reviews before we paid in full. They have a habit of doing exactly this to a lot of people. Horrible customer service and I wouldn't use them to lay a throw rug in my house read more

I order carpeting from Home Depot for installation. Installers arrive but tell me that if I can't provide them with parking, I can either reschedule or cancel the order. I'm not sure why they would accept a job from Home Depot to do an install in Center City Philadelphia if they require the customer to provide parking. Called and everyone I spoke to were rude and unprofessional. Asked for their names and no one would provide it to me. I was a little skeptical when I read their reviews. I wish I would have gone with my "gut feeling" and requested Home Depot provide me with another company for the install. read more

It's frustrating that I have to give them a star at all. They were contracted through Home Depot to install carpet. They gave me my window when the driver was on his way which was 20 mins out no notice. The installer stated that he could not disassemble a piece of furniture that Home Depot indicated that they could for a fee that I paid for in full. When the GM called me he said that my house was not ready for the install due to pillows on the bed and knickknacks. No mention of the furniture that was the issue according to the installer. He said that maybe I could finish preparing and the installers could come back. Before I could talk to the installer they were out the door and driving away. When I mentioned that furniture to the GM it was suddenly the issue. No matter what I suggested the answer was "I don't know what to tell you we don't do that". The installers had zero customer service skills stating that they had another job and they couldn't spend a lot of time on mine. When I returned to Home Depot there was another customer complaining that the same thing had happened to her. According to Home Depot it was the same company that I was there to complain about. Seems like Home Depot's customers are not a priority for this company. Seems like they accept work then visit the property to find out if it's easy enough then they tell the customer that they have something better to do. read more

I can not say enough about Dan Bowen at USIG. Our experience did not start out great but Dan did literally everything in his power to make sure wrongs were corrected and that we were left with a high quality result. First, there was a lot of miscommunication between where we ordered the product and set the job up through. While the original crew was working on installing our flooring, they told us some of the product was different than what it should have been, and that a lot of product was missing. They ended up leaving the job incomplete. After reaching out to USIG, we were contacted by their manager Dan who made a personal visit to our home to inspect what had been done and to see what he could do to correct it. Even though the issues with the product were not any fault of his installers, he took it upon himself to reach out to the company who sent them the job and work out all the issues for us. In many cases like this, it falls on the customer to get these issues corrected, as the installers are subcontracted. Not in this case. Dan got the product corrections made and even worked to get items replaced in our home that were overlooked in the original write up because not doing so would've left the final project looking patched together. He then came out with a crew and worked alongside them to ensure the job was done that same week and that we were satisfied with how it was finished. Not every project goes according to plan, and mistakes happen. This is how those situations should all be handled. We were very upset initially but the proper steps were taken, even extra steps were taken, to ensure everything was corrected and that we were happy. Thank you Dan! read more

Worst installer. It's obvious Home Depot picked the cheapest installer out there. This USIG company is unprofessional and the send out unqualified and incompetent workers. They have been at my house 5 times to try and install the carpet properly but they cannot repair the seam issues because they either do not have the right tools or are not skilled. Either way, Home Depot is no help and they keep sending me back to the installer. Last time I checked, I paid Home Depot for the project, not USIG. read more

I got my floors from Home Depot, and US Installation Group was their subcontractor. They got the job done, but didn't clean up afterwards. I had to do it myself. When I called to talk to their customer service rep, they never returned my repeated calls and emails. That's what bugged me the most. read more

Unprofessional and inconsiderate, all about the money. Never installed the product and only made excuses. Once they have your money, they could care less. Was in the Home Depot and the manager was on the phone with another customer complaining about this company. If you don't like your job, find another. Don't try to make other people miserable or waste their valuable time USIG read more