SCAM WARNING - Stay Away from U.S. Locksmith in North Miami Beach I had a terrible experience with U.S. Locksmith in North Miami Beach. I contacted them to make a key for my motorcycle. They asked me for a $100 deposit upfront. Later, they called and said they needed to see the motorcycle in person to make the key. They came to my house, took the motorcycle apart, and then demanded another $300 if I wanted my parts back -- and never gave me a key. To make matters worse, they left my motorcycle disassembled, and I had to pay someone else to put it back together. This was not just unprofessional -- it felt like a scam. I would strongly advise everyone to avoid this company. They were dishonest, unreliable, and caused more harm than help. read more

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Would improve service. Tried to charge double for a 2nd style basic key, then they cut the key with a wrong standard. They should have known it was wrong. Had to make a trip to return it. They did a refund, but something was fishy. Prior experience was good for same set of copies. read more

I can't see how this place has negative reviews. I've been on a hunt to make a copy of a key for our Sea Ray Sundancer boat / yacht and every place I went to told me it's a special key and very hard to find and to basically contact my dealer. Today I was in the area of north Miami and decided to try one more time. Came in to the store and was greeted by a very nice up beat employee. Right away she took my key and told me it would just be a minute to make a copy of it. They had a ton of boat keys in stock, but for me the best part was the customer service I received from the young lady. I was so happy with the customer service that I asked her if someone could come to our boat and give us an estimate for few extra locks and security system. She said someone would be out there in the next hour. Before I could even get to my boat from the store the tech was already parking at the marina to give me an estimate. The entire experience was 5 star from start to finish, won't take my business to anyone else but this company. Thank you! read more

Us Locksmith - The boat that is having more security locks added as well as other door latches and handles. - Keys & Locksmiths Near Me - North Miami Beach, Florida

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Stay away.... Owner couldn't figure it out how to make a key for my Jeep ... wouldn't give my money back ... or release my keys .... had to call the cops ... Clerk just told me in my face that's why she doesn't like to help these people read more

Terrible company and horrible experience. Save your time and money, go elsewhere. Every step of the way they not competent, didn't communicate or gave misleading information. Very deceptive people! I called US Locksmith after losing my key and specifically told them i needed a replacement fob for my year, make and model. Kim, who answered when i called kept talking over me so the tech came out with a replacement fob thinking of was just a lockout. I paid 450 for the replacement fob in advance and the tech was supposedly going back to pick it up at the shop. After an hour i called back and was told me they were waiting for one to be delivered from the dealership. They never had the fob to start. As it was getting late and no longer and emergency i told them they could come to the house and program the fob in the next couple of days. 2 days later no showed and i had to call to find out that the tech, Oscar, was stuck on about job; a call would have been nice. So now he's scheduled to come another 2 days later. He doesn't show again during the 2-4pm window we set up so i call again to find out he's delayed. He finally comes at 530 and after 30 minutes of working he tells me he doesn't have the right equipment. I called and spoke to the manager Kim again who apologized weakly, had lots of excuses but was unwilling to give a discount for the horrible service. I had to bring the car to them to ensure they would have access to any equipment that may need and avoid additional delays. They intentionally charged me for a unit they didn't have with out informing of the delivery delay in advance of paying and then refused to refund once the delay was divulged so i could go somewhere else. **Kim said they couldn't refund because shipping the fob cost them money. Not my problem! I did get a working key from them after all the headaches. read more

SHOUT OUT to KIM!! Girl if it wasn't for Convid19 I would have definitely give you a huge hug... She took care of me in my time of panic. I broke my key that had a chip in it.. never knew that.. she took her time to take care of me... explaining the whole process and giving me many options with a calm and caring voice.. Did I say it was first time using this business on a friend's referral... This business will be the first and only on my list to call... Also I will refer them to my family and friends.. KIM you are awesome thank you so much for helping me even if it's your job but you put your extra spice on it and give my experience a personal touch... Even in a pandemic people can still hold on to there compassion... Thank you for that.. I needed that!!! read more

Us Locksmith - Key done and clicker... I was missing the clicker which I gotten done (don't know what's it called but you get what I am saying) - Keys & Locksmiths Near Me - North Miami Beach, Florida

Tom is officially a thief! I really should've taken all the previous negative reviews into account. He sold me knock off Mul-T-Locks. To add insult to injury, he took the original Mul-T-Locks he removed from my doors without my permission. I still have a key for those locks and I've been calling for three days straight asking to please give me back the old locks that he stole and nothing! I will definitely be reporting this company to the Better Business Bureau. It's bad enough we have to live with COVID, now we have to worry about scam artists as well. The manager at the store has poor judgment and does not realize she is going to lose tons of customers the way they are running this place. Good luck to whomever decides to still take a chance on these people after this review. Zero stars if that was an option! read more

They will rip you off!!! Instead of rekeying they told me I have to change the cylinder. A quote for Installation of a simple additional smart lock was $350. I went to a different locksmith with a good reviews and they rekeyed quickly. Installed smart lock for $125. Customer support explains everything in a complicated manner to inflate the prices. About them!!! read more

Just a bad person. No morals whatsoever and very disrespectful. I lost my car keys on first day of the year 2023. I called a local locksmith. First, he tried to convince me that I don't know my own car model. He wasn't familiar with the EcoSport from Ford. What all the problem started. He sent an employee which brought a key from Ford Focus which, obviously didn't work. He took apart of the handle from the driver side. Told me to give him $100 and that he would come back in 45 minutes with the right keys. After five hours I realized that he wouldn't come back. I called and confronted him about my $100 and the part of my handle that was gone. He called me all kind of names and hung up. I called the police, because the truth was that I just got robbed and had my car damage. Now I'm not only keyless but my front door handle was missing too. Of course, the police couldn't do anything. That was a Civil mater. I need to go to court and call the Better Business Bureau. I hired another person. This time, this man was wonderful. Made my keys and stated that he knew him. He's name is Tom Lugassi, and that he scams people all the time. He has other business with different names in each corner in North Miami Beach. God help all of you. Oh, and when I told him that I would make a complaint with BBB he threatened me. He stated that he got information from my car computer and was able to do damage reprograming. God knows what he meant by that. The dude is insane and has no character. RUN from TOM ... the owner of US LOCKSMITH and the other similar business with different names. Do your research. Make sure you don't do business with this man. I haven't written this review sooner because I just being really busy but is the right thing to do to make sure he gets a reputation that he deserves. read more

Us Locksmith - He's employee took that part of my car. To replace is around $200 use plus installation - Keys & Locksmiths Near Me - North Miami Beach, Florida

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These ppl took my money since 11:30 AM, did nt answer me for 4 hours until I told that I would be calling my bank to get the money back. The guy came at 3:45. He then left 10 mns later and said he will be back because his machine is not working. An hour later I called them, they said they will nt be coming anymore and they will nt be refunding me my money and he left the door open Stealing hard working ppl's money. read more

This place has the worst customer service in the world. There was a black lady that was super rude, she was very short and gave 0 eye contact. I wouldn't wish anyone come here. Complete garbage. I hope the owner reads this. I was going to drop 500 here but not after a rude ass associate. read more

I was locked out of my apartment. Great service-quick and efficient and reasonably priced. Juan Carlos was polite and efficient and even left a spare key at my front desk free of charge. read more

I hope NO ONE uses this company. It took them 25hrs to replace my vehicle key. Took my vehicle key 12:00 On a Thursday didn't see them to the next day Friday after 1:00 with the excuse that my vehicle was complicated. The Receptionist and the owner is both Incompetent fools. If u can't do the job in the time frame u quote keep the customer updated with the issues don't not declined the calls or send them to voicemail. Please Please save yourself the headache from dealing with these moronic assholes. read more

The job was done and quite fast. But the attitude of Tom, the owner , was awful. Would not recommend . There are other people in the field that do a good job with a way better attitude. And the price was a bit high too. read more

Juan Carlos got here in less than 15 minutes and got everything taken care of in a swift and professional manner. It was great service and very reasonably priced considering it was a Friday night! read more

Only use this locksmith if you want to be a victim of credit card fraud. I called them when I was locked out of my apartment one late night and had to call multiple times with no answer. Finally after maybe 6 calls, someone answers like I woke them up. It was around 1:20am when I called, but that's why this place is open 24 hours. She tells me she's contacting someone (I guess she was dispatch) and someone will call me soon. A guy calls with an attitude and tells me I'm waking him up out of his sleep but he'll be here in 25 mins. I ask how much and he tells me he can't tell me until he sees the lock. Fair enough, but that doesn't give me the opportunity to go to the ATM so I ask if I can pay with credit card. He says he has to contact the company and find out if they accept credit cards and he'll let me know. He never does. So he arrives, looks at the lock and tells me it's $150 to pick it, but he doesn't know if he can because it's an "old" lock, and if he can't pick it, it's $400 to drill into the door and replace it. I tell him to try to pick it and he does easily within 30 seconds. He then walked into my apt without permission and starts inspecting the lock. He tells me it's a piece of sh*t lock and tries to sell me a new one for an additional $100. I tell him no thanks and for the next 5 mins he tries to negotiate down the price for a new lock. After repeatedly saying I'm not interested, he gets an attitude and says "f*ck it then, it's $20 labor on top of the $150." I say no you told me $150, he argues that it's almost 2am and he had to get out of bed for this so it's $20 extra. I continue to tell him no and he then says well it's $9 tax. I ask TAX ON WHAT? I'm only agreeing to the $150 you quoted 5 mins ago. He then says ok fine just pay me, it's better if you pay in cash. I said I asked how much so I can go to the ATM but you didn't tell me so all I have is my credit card. He rolls his eyes. I hand him my card and instead of using a card reader, he types my card info into his cellphone and texts someone. He texts back and forth a few times, then tells me "it's easy to break into locks like this." and walks away. No receipt or anything. The next day I check my statement and I see a charge of $159 and figure 'whatever I'll take the $9 tax' even though I didn't agree to it. The NEXT day, I get a call from Discover telling me I had around 10 suspicious charges on that card they wanted to verify. All unauthorized and all placed online or over the phone, totaling almost $500. I call the locksmith to speak to management and was promised a callback twice, both of which I'm still waiting on a few weeks later. Needless to say, the company is in on this and are offering no help. I filed a police report and will pursue this further as this THIEF has my information, address and can break into any lock he sees fit. AVOID THIS PLACE AT ALL COSTS. read more

Great ppl got car open in less than 5 mins thanI goodness for his dad great ppl I never met ppl so kind hopefully I don't end up in this situation again but if I do hope progressive sends them read more

Nick was very helpful!!! The best guy ever!!!! He really got me out of a very tough situation and was able to get me back into my car. Awesome and quick service !!!! Defenetly reccomend!! read more

Super friendly people and great service! Made me feel really welcome and cared for! Thanks guys!!!

Terrible service particularly from Tom, the owner. Would not give any update on the order arrival date after being 2 WEEKS LATE! The wrong product arrives and expects the customer to pay for shipping and re-stocking fee. Advised that I "Should take it up with the manufacturer" Calls himself an expert yet cannot determine if lock will work. DO NOT GIVE HIM YOUR DEPOSIT $! read more

This place is a rip off, Tom, who was extremely rude and sloppy pretended to fix my vehicle and later gave me a jump and charged me almost $200 for it. 1 hour later my car was right back the same, the manager ran for cover and never got in contact with me after i requested him to by their secretary, don't waste your money on this joint, go to real professionals who valued their customers read more

Not really the best to call if stranded. I call this 24/7 service possibly about late 8 to 9 on Chrismas Eve. The Dispatcher says she will call somebody, give a hour . No call i call back she says she will call again, give it another 30min or so i recieve the call. I ask for a price he says he dont know. I say i can get money just have to tell me the price he says ok he will call back i said are you sure or do you think he says i will. I wait for the call back no call. I called the dispatcher she says she will call again and apologizes for the delay. I wait, give it another hour no call again so i call the dispatcher and she says that the guy told her he wouldnt do it basically because he thought my problem was a bigger issue which was as small as programming a key to my car, which he also agreed to while discussing with me. That conversation ended until i called back to try to see if they can still attempt it (which i wouldve paid for) but she made a whole excuse about there being no gaurantees which shows me that he made an excuse to not do the job and he clearly avoided talking with me and telling me himself but i find no point for THEM to lie to me and keep me waiting when he couldve just said no instead of having me run around and they couldve simply put NO HOLIDAYS on their website instead of 24/7 which does mean everyday of the week, month, day, or year. The one in Norland did a better job you guys,, NO WAITING. GAURANTEED SERVICE read more