I'm an avid Yelp reviewer and I rarely give a 5 star review, with that being stated..My mom left her phone on the shuttle 10-27-22 4am so I called and our recent driver Rhonda answered (THANK Goodness)! She offered to go back to the drop off station at the airport so I can get my mom's cell phone so we can make it on time for the flight. Please recognize the good service that she gave us and let her know that we (my Mom and I) appreciated her going the extra mile (no pun intended) for us. read more

Flew out of Detroit last week and we were picked up at our car within 5-8 minutes and dropped off very quickly. We got back last night (Wednesday) around 8pm and there was a long line for US Park people, but three of their busses pulled up and all the people were taken care of within 5 minutes of us being there, with room to spare. We were quickly dropped at our car. I was a little skeptical with some of their recent bad reviews, but it's the same great service we have had for years, nothing has changed. Thank you ladies! read more

Helen was fantastic! She was working in the terminal where the shuttle drops off and picks up. She did a fantastic job making sure the process ran smoothly and keeping people in check. We were very grateful! Thank you, Helen!!! read more

My driver Onitta was engaging, friendly and prompt. She made my arrival home after a long work week in San Antonio feel really special. Thank you Nicole Wiggins read more

Pricing is good but the women who work there (I have only seen female workers) are terrible people. Rude, not helpful, very condescending. From the gate keeper on the ride in to the shuttle drivers to and from but the biggest example of typical behavior was the women at the gate on the way out. There was a trainee and she was so nice (obviously hasn't been brainwashed by her co workers) but the lady who was with her, she was so rude and you can tell she didn't like us just for being us. read more

So, what are airport parking lots anyway: just big parking lots with shuttles, right? So, why do I keep coming back? Well, US Park has a lot of spaces: there's only been one time when their lot was full, and that was for travel on a holiday. Also, (significantly) the aisles are fairly wide. I've been in lots where you really have to be careful to navigate past the occasional long bed pickup truck while you look for a spot. It seems as if they have fewer shuttles than they used to have. Getting picked up from my car used to take about 5 minutes. Now it's closer to 10. Likewise, I listened to 2-1/2 songs on my iPod as I waited at the airport for a shuttle. That's about 10 minutes there, too. And, 10 is also the magic number for the price per day, if you look up the on-line coupon. This doesn't feel like a bargain or a ripoff, either. So, I have to give a score of this right in the middle. If the other park and ride lots had better prices, I would go to them. But, all things considered, US Park is it worth coming back to again. read more

My go to for parking when flying out of DTW. Sometimes it can take a little a while to get a shuttle but never long enough to be upset or late. It's affordable and the staff is friendly. They also have a reward program that you can earn a free day and also discounts for teachers if you can show your badge. read more

A shout out to Helen who supports all the shuttles in the terminal. My wife was struggling to board the bus and a few people were cutting in front of her. Helen made sure my wife could get on the bus safely and not wait for another shuttle. Helen is out in all temperatures helping the passengers and keeping the shuttles moving. read more

Ellen with US park did an awesome job at the Delta pickup on 12/14 at 7:30pm. Thank you for having her there to help organize the pick up process. read more

I have always liked the service at US Park and have used them almost exclusively whenever I needed to park at the airport. Lately I have been using a walker due to a pinched nerve that may require surgery at some point. I called to see about being dropped off at the hotel and was told by their supervisor, Kelly, that their vans were not allowed on the hotel level. But she said they could have one of their drivers drop me off and pick me up using my vehicle, sort of like a valet service , for no additional charge over and above that for parking. I had been unaware of this level of service until today. In my previous experience with US Park all of the drivers and employees have always been friendly but professional. This is one very first rate operation. read more

US Park - Entrance - Parking Near Me - Romulus, Michigan

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Unfortunately as a long term customer I won't be back. Getting to the airport is so easy with this service but getting back to your car is a nightmare. All the other services seem to have twice the staff and shuttles and you stand there waiting to be picked up for 30 minutes while every other shuttle service has cycled around 5 times. The employees (particularly the cashiers) are incredibly rude and sarcastic and the drivers while usually kind are clearly at their whits end with staffing issues. I'll be using literally anywhere else from now on, it's not worth the saved money to end your trip with people with a horrible attitude and terrible punctuality. read more

They had three shuttles on the lot. We waited 45 mins at enterprise parking lot. And no one came to get us. We called twice and they assured us a shuttle was coming. Nope shuttle bus never came. read more

Absolutely my favorite airport shuttle service to use! Helen was so nice! She is a keeper! I didn't even have to call! You guys were right there! Thank you read more

They had a ton of available spaces and the shuttle was right there to take us to DTW. Coming back, we only had to wait a few minutes for the shuttle to bring us back. The prices are only slightly cheaper than the long-term parking offered by DTW, but -- unlike other private lots -- their service fee is a reasonable, one-time charge. The drivers and cashiers are all very friendly. read more

The good -- Reservation process was easy. The shuttle drivers are super people and a lot of fun. The bad -- The lady at the entrance to the lot is rough and grumpy - and doesn't speak clearly. As a manner of fact,I'd call her a bit of a dog (the female kind). I think she doesn't care if you use their business or not. Kind of a big FU attitude. I don't take kindly to that. I'm a nice person and have worked in many public facing jobs so I know the public can be jerky. Still, staff should not respond in kind especially when someone is polite. When leaving a different lady is also rough and grumpy. Not quite as bad though. Take a paper copy of any reservation where you've paid ahead. DO NOT LOSE IT. I will repeat, DO NOT LOSE IT. I had to take time to search for it, but found it, THANK GOD. This place is far, far behind in modern reservation systems. No one should ever need to carry paper with them. The reservation should be acknowledged somehow when they give you the entrance ticket. I suspect it's a clever way to con people out of a double parking fee, because if you can't prove you already paid, too bad, you're getting charged again. I also think the lot area is kind of shady looking in a crime way. Next time, I'm parking at the airport. It's not THAT much more and is a far better experience customer service-wise. read more

Too slow. There were 6-7 buses for all the other lots before one of theirs showed up. I've tried to give them a chance time and time again, but now I'm done. Can't use the "COVID" excuses anymore. I travel weekly, but not parking here anymore read more

Find a better option!! We waited a long time for a ride. A line built up due to a few 7pm arrivals. I counted 1 US Park bus for every 6 Quik Park buses. US Park line was very long... Quik Park busses sat waiting to pick up more people. apApparently MGT does not know the concept of surge volume from common arrival times. Oh well Quick Park for me and the family next time. read more

Donna the manager and all her staff are incredible. They all offered assistance when my car would not start after sitting for a week. I was a nervous wreck and anxious to get home and their kindness made all the difference!!! Thank you!! read more

After being a customer for about a decade, never using them again! My last two trips I had to wait 15+ min at the terminal and also waited in the lot this last time to get picked up. They also double parked aisles and aisles of cars! all of those cars were unlocked with keys sitting on the seat. We were blocked in and got yelled at by a lot attendant and were told to just "not park there anymore then." Happy to take my money and business elsewhere! read more

US park is who my company recommends for our business travel and I also used them for vacation travel. My last 3 times using them went identically bad. While other parking places made 2 and 3 passes with shuttles, there was nobody from US Park coming by the terminal. After a 40-minute wait, there were now 30 people waiting for US Park. This was now going to take 3 full shuttles to get caught back up. Called the office via the cell and they promised people were dispatched but took forever. Of course, because of the backup there was now a line of 30 cars waiting to pay to get out and only one booth running. After almost 15 minutes with no movement someone finally emerged from the office to open another pay booth. 1 hour 25 minutes to pick you up and leave is unacceptable. Don't bother using their discount coupons because they do not honor them. 2 separate times they claimed their prices changed after issuing the coupons so they have to charge more. Don't issue them if you will not honor them "deceptive place". Must be new owners because this used to be a great place and now they don't care. read more

No buses arrived for 20 mins, other competitor buses kept coming every couple mins but no US Park, finally had to call and the operator just made a bunch of excuses and bus finally arrived causing a mad rush for all the people who had been waiting. Driver didn't bother to budge from her seat to help people load or unload .very disappointing experience . read more

Waited long time for a pick up at McNamara. I saw the other shuttles come at least 4 times (Quik Park, Airlines Parking, Hotel shuttles). You need more shuttles. read more

I have used US park for years and years. Last week I went on vacation, left my car there for 7 days . Came back to my car and on the hood someone scratched F... You in large letters. I called the manager, she was not very helpful and had an attitude like she did not care ...told me it's like leaving my care at the mall.. but I thought to my self. I don't pay 100 dallors at the mall parking lot...get some security guards read more

Absolute nightmare- they had no spots and had to valet ( that's what they called it). When we waited over 1/2 hour for the shuttle) and then they couldn't find our car! We will NEVER use them again! Beware- the green Quicpark had 10 shuttles come and go with ease- will try them next! read more

I had a coupon for $9 a day parking. When I went to use it they said it was now $10. It had not expired, I posted this on Facebook and another person said the same thing happened to them. This is false advertising! I will not be using their service again. read more

Every time I park with this company I end up waiting outside the airport waiting for a ride to my car for at least 30 minutes!!!! Then I call to get some assistance and everyone there has an attitude problem!! Will not get my money again!!! read more

We waited over an hour for a van and when I called to ask about when one was coming the lady on the phone was very rude. As well there needs to be signs saying where each bus is picking up because people who just got outside where getting on before the people that had been waiting an hour because of where the bus stopped. read more

A very reliable parking space by the airport I have been using for years. Most recently, had a very fantastic experience with some of the attendants (Karen and Gwen) who made the ride out even more enjoyable with their pleasant personalities! read more

When I walked out to the pickup area, a shuttle was leaving. I waited 7 minutes (after watching multiple other shuttles send 2-5 shuttles in that time). I called to inform then there were a large amount of people waiting for a shuttle. I was told one was on the way, but she would let dispatch know. When one shuttle arrived 5 minutes later, there were at least another 30 people waiting for a shuttle. I asked the shuttle driver to let them know they needed to send more, and she said it wasn't her responsibility. It is December, and people are standing in sub- freezing temperatures for upwards of 10-15 minutes while other shuttles are coming every 3-4 minutes, but it isn't her job to help them. This is not the first time I've had this issue with US Park. I stopped using them for about 3 years because of this, but my company now requires me to use them. There were other issues, but this is the big one. Didn't use them when it's cold... read more

US Park is a convenient and cost effective option if you're looking for places to park at DTW. There's always plenty of parking, and they make the experience super easy as they'll direct you to an area to park in and the shuttle to the airport will pick you up right at your car. On your way back, they'll drop you back off at your car, so it's no hassle round trip. Because of the fact that it's so cost effective (especially if you've got a coupon), it can often be super busy and crowded. I've found this to be a problem more on the way back from the airport on busy travel weekends, you may have to wait for one or two shuttles to go by (packed) before you can get on one. You may also get stuck in line on the way out as there can be a bit of lag as people are cashing out. read more

I park at US Park on Middlebelt every week. The shuttles are timely and the drivers and cashiers are so friendly. It is a bit more expensive than other off site parking services, but it is worth it. I have had great experiences 90% of the time, but I had the rudest driver last night. Her name was Patricia H. She was extremely upset that I had forgotten my ticket, even though I knew the row that I was in. She wouldn't even look at me. The individual next to me even asked, "what did you do to her?" She must have been having an extremely bad day. Overall, I will be back and will just cross my fingers that I don't have to ride with Patricia H. again. read more

Great company and great employees. I have been using them for over 30 years. They usually have so many deals going also. Great discounts as well. read more

flew into Metro on Christmas Day 2023 call manager three times hung up once. No discount no explanation. Is

Waited forever for a shuttle to come. Competitor's shuttle came and went 4 times by the time a US park shuttle came. When paying, I had brought a coupon that they said they no longer used even though I had parked prior to the change and was still on their website while I was paying. Cashier was extremely rude about it, as well. read more

I've used this service several times, never had any issues. They seem to have a good system in place. No complaints, will use again for sure. read more

Easiest parking experience at DTW so far. Quick, easy, and cheap. No reservation needed. We had minimal waiting at the airport, none at all at the lot. Driver drove us right up to our car at return. Shuttle was full but not uncomfortable. Use online coupon so it's even cheaper. read more

Very reliable, love the system! We'll organized, the lady drivers that I've experienced has always been nice! There is a tip spot so bring cash and tip them :)always feel safe parking here! When they dropped us off to pick up our car they make sure our car starts up as well which is so comforting. I highly recommend this place because it's gated as well! If you want to save book online and print all the pages. I hope US parkway continues to strive and be kind like how they've been. Used them about 10 times already. Also my parents used them when we were little too. read more

Pick up from lot to airport was fast and pick up from airport to lot was fast . No waiting time.

Horrible long wait trying to get back to car. See 3x to 4x competitors to there one. They were my "go to" for decades. This experience has been consistently horrible. Third time, I am OUT read more

First time trying them and very pleased. They have a veterans discount, the shuttle service was organized and very fast. The lot was pretty crowded but I liked that they didn't over crowd the buses. Drop off and pick up at the airport are covered. My cashier was very helpful and informed. Overall it was a great experience read more