I actually hadn't checked this company on Yelp prior to using them, and I am really surprised at everything I'm reading... My experience is night and day compared to the other reviews, and perhaps that's because I have more experience in this area. I found US Passport Online by Googling something along the lines of "Expedite Passport Online Service." I think it was one of the first three results, definitely looked like a paid search. Maybe because I have used other expediting services before, but I never assumed that I was using a government agency. I needed two passports renewed -- one for a child and one for an adult -- and I only had 10 days to do it. I knew that the government would charge a fee, and the expediter would charge a separate fee. If you need to renew your passport in a hurry, I would recommend this company. If you just need to renew your passport AND you would rather do it yourself, just go to the official government site. There is no need to use a concierge service if you are not in a bind, and these companies are often not cheap. Doing the adult's passport renewal was no problem, but I knew that the child's renewal was going to be problematic. A lot of other companies won't even do a child's renewal, from what I've seen. I gave them a ring before filling out the info online, and US Passport Online walked me through the steps and requirements. I called them approximately four times total throughout the process, justttttt to make sure I was on the right track. Seriously, the hand-holding was much appreciated. I did not want to make a single mistake on the documents and potentially hold up the renewal process, and the reps were very understanding and patient with me. Keep in mind that you DO have to make an appearance with a handler in order to get your documents sealed (I called US Passport Online the day before to make sure everything was in order). That is the longest part of the process since you have to physically appear in person during business hours, and you are responsible for doing it. There are also a couple of extra signatures required for a child, but that is all handled on the same day. USPS locations are best for this -- and, yes, they do charge their own fee. You have to make two separate piles for paperwork and it can get complicated, so call the expediter if you have any questions at all! When I was getting my documents sealed, there were a LOT of angry people who showed up with inadequate documentation. Always double-check that you have everything you need, and make extra copies just in case. All in all, I had a great experience and my passports arrived one whole day ahead of schedule. You get what you pay for, and US Passport Online is worth it. Last note -- don't use an expediter if you don't need something expedited and don't want to pay for a concierge service! read more

That company is A Scam they don't do anything to help you with your passport. They charge you money to file out a Free Paperwork. If I can give this company a negative I would. They are lies no help then you have to pay more money. read more

Represented themselves and the legit place to renew my passport. No disclaimer on the website. Now they not only stole my money but they also have all my personal information. DO NOT RECOMMEND. Scumbags. read more

Predators!! PLEASE beware as this company charges for paperwork that is free on the department of state website. This is fake as does nothing for you. They charge the actual price of a passport for a few pieces of paper that you then have to send off and are then charged for the passport. JUST USE THE DEPAETMENT OF STATE. read more

This site pretends to be a government site, but it is not. They deceive you every step of the way including the fact that their fee is $130, the exact cost of your passport. You think you're paying the $130 for your passport, but you are just paying them $130. For what, I don't know because YOU enter your information and YOU print the application. Terrible scam and should be shut down. They must pay Google a lot of money to show up first when you search passport renewal. Shame on you Google for promoting this. read more

It's a scam and embarrassing I filled their form out. They're not legit. All you get is a pdf while giving up your social security number, parents names and basically inviting these people to use my data for illegal purposes. read more

These slimy creatures are scammers. You do not have to pay their ridiculous fee for a form that is free on the .gov website. Do not fall for this read more

THIS IS NOT THE OFFICIAL WEBSITE TO RENEW YOUR PASSPORT! The URL looks legit, the website looks official, and it pops up as the first option when you type in renew passport. Beware- they charge you 188$ to change your name on your passport book, send you forms that can be downloaded FOR FREE on the actual government website: https://travel.state.gov/content/travel/en/passports.html?gad_source=1&gad_campaignid=20764041823&gbraid=0AAAAAqbBk5twMpfRoSBAFLIxApbD1jmTH&gclid=Cj0KCQiAiKzIBhCOARIsAKpKLAORqS-YGJYSJKcBPRczTj6ou2lAKaa8-QdLX7NTin9eDuvFkYPsBJIaAgjiEALw_wcB Then you get a letter from the state department requesting the actual application fee of 135$ ON TOP of what you already paid US Passport. Dont be tricked into this elaborate scam- just go to the actual website and fill out the form and mail it yourself. Absolutely ridiculous to pay over 300 for a passport book. read more

Scam. Gives you an expired application they fill out for you. Avoid at all costs. Money down the drain.

Fraud, never received an email, no way to contact. Charged me twice. Reported to my bank but unsure what else to do. They have all my information read more

US Passport Online - Passport & Visa Services Near Me - Palm Beach Garden, Florida

scam! do not use this site. super misleading. high fees for nothing. no confirmation on what they use your information for.

Scam company! They charged $184.80 for me to fill out a form. They only sent the form for me to filled out. It's been a month, still nothing has been sent to me. When I called after being told they were a scam company by the National Passport Information Center. US Passport said they were a legitimate company and all my fees to receive my new passport were paid (lied). According to official Gov site $0 was paid, nothing was filed. They dident even bother to send the compleated form back to me. read more

Very much a scam I started the process in January 2025 honestly I forgot about it too, but I guess there were things wrong I never got a call or text about what I needed to fix. I asked one time 3 months ago and they said the picture needed redone but could not renew it..forgot about it again and now in July when I was going to see where the package was they said they sent it out I never got it.. on phone with lady today a hour or more no Pic I took were good enough mind you I was taking them my self I did it just like it showered nope still wrong not I have to go get a picture from Walgreens smfh.. the fee they charge you is ridiculous 67 for what I could of went to post office filled out application for free..DO NOT USE THIS service EVER... read more

Scam! Don't use it. 3rd party. They don't process your passport. They charge us close to 70 dollars just fill out a form.

I fell for this scam thinking I was applying online, nope! They just paid Google enough to put themselves at the top of the list over .gov legit site and I was too excited to renew to notice. Paid a small fortune to have them pdf my application to me to go mail with photos. Good grief. read more

Gov+ is a scam. DO NOT USE! They take your money and then do nothing. I filled out the form and they have never contacted me. Of course they took the money right away. read more

this is a online scam. their site makes it look like you are dealing with the state department These clown get all your information, fill out the forms and email itto you while charging you about $70. You still have to pay the state department and mail in the forms for the renewal. They then have all your sensitive information. Buyer beware! read more

Do NOT use this site!!! I never write bad reviews but I feel an obligation to do so here. It's a huge money-grab. You pay $70 to have them only fill out a form, but you then still need to pay $130 to ACTUALLY renew your passport through the government. All this website does is fill out a form for you that you can do yourself for free. Reaching out to them goes nowhere; they don't answer the phone or answer emails. I'm livid. In times where money is already stretched so thin, this is really low of this company. read more

Terrible experience. Used their service and the next day bank informed me that my info was in the dark web.my ss# name,address.

SCAM They charged $90 to "Look over" a passport application. They state that they are a service provider, but it is in fine print on the bottom of their web page. I did not need help looking over the application, I just needed to submit an application. I should have done my research before using them. Guess I learned. I requested a refund, we will see what they come back with. read more

I fell for a scam thinking I was on an official site, but it was just a paid ad that appeared above the legitimate .gov site in Google. In my excitement to renew, I didn't notice the red flags and paid a hefty fee for them to simply PDF my application, which I still had to print, add photos to, and mail myself. Lesson learned: always double-check the URL! read more

SCAM ALERT! The name, logo, and website for this company is designed to look very much like the actual government website to fool you into thinking you are on the gov site. They fooled me and many others based on the reviews here. I stupidly paid $90 to download a form you can walk into the post office or a library and pick up off the counter for free. I thought I was paying an actual passport fee but in fact, I was paying for nothing. Check out the "Important Notice" on the e-mail attached below - that comes in all of their e-mails. The moment you know you have been scammed. :(( These people definitely have some karma coming their way. read more

US Passport Online - Passport & Visa Services Near Me - Palm Beach Garden, Florida

They charge $90 just to "check" to make sure you filled out everything rights. you then have to print it out and still pay the $130 to renew your passport in person. for a total of about $220 They say it's clearly stated all over their site but it's not it does say "application assistance" which is written tiny and not even where I or clearly others would look. And then at the way at the bottom of the page in grey on a white background it states what they actually are which again is not where anyone truly looks so they need they get you to pay $90 thinking your getting a deal on your passport and you don't it's a waste of money and time. read more

scam plain and simple. Posed as a legitimate website. wording and banners are intentionally deceptive. You pay $90 to hand them email you a PDF with information you provide on their website. you still have to mail this in yourself and pay all the government fees. This is hardly worth $90 considering they still made a critical error on my application. 100% scam. read more

I am stupid and did this late at night and didn't realize it was NOT the government at all or that they didn't even help process the application. I paid $70 for them to fill out the application papers and probably steal my personal information. Let's be serious. The application questions are easy! read more

US Passport Online - email proof - Passport & Visa Services Near Me - Palm Beach Garden, Florida

This is so sad. This company takes advantage of people. You can do everything on the https://www.usa.gov/passport website. Save your money and find a friend who can read. Renewing a passport is simple. Go to CVS, get a $2 coupon from their website and have your photo taken. Send it via USPS priority mail for $5 and you'll have your passport within a month. Getting a first passport requires setting an appointment, but all you'll need is your birth certificate. read more

This is a total scam. Please do not fall for it. I thought I was on an official government site. They are charging you money for a form you can go to the post office and get for free. I should've trusted my instincts and never sent them my payment. They now have all my personal information and I am concerned about identity theft. I contacted them demanded a refund and told them my information better not be used to open any accounts. Was told I would be refunded and my information would be deleted. I have a feeling I will never see my $68 dollars again. read more

This is a scam. You think you are getting your passport online and they charge $89+ to just fill in your application. Then you have to pay the actual passport fee when you send it in. There is no exclaimer telling you this. The form is simple enough to do by yourself and not have to pay someone to do it for you. I was very disappointed in this site. It seemed to be official but it wasn't. read more

This is the biggest scam I have come across. They offer a "quicker way" to secure your passport and "easy to follow directions". Not only are they located in a completely different country, which you find out later, but the service is completely pointless. AVOID THIS WEBSITE. They literally charge you FIFTY DOLLARS to show you a form that the US government will give you for free (as it should be). This website preys on individuals (like myself) who are new to the passport process and who didn't know what legit website to look for as this website passes as a legitimate, government website. read more

Scam. They're not affiliated with the government. The website looks like it is and I thought I was paying to renew my passport for 90 dollars. Turn out I paid 90 dollars for some free forms that I can fill out on the government website. Total scam. Now they have valuable info and I'm out 90 dollars and need to pay 130 for the renewal. Just be more aware than I was. I'm mad at myself for being a quick clicker when I should of taken more time, especially dealing with my SSN. read more

This company is not a legitimate department of state agency. I paid $90 to get a DS 82 passport renewal form thinking it was US state department. I try to be very careful about not using third-party vendors when I am capable of following directions. This company appeared to be a legitimate department of state passport, renewal agency and is not. I got my passport application back in the mail saying you haven't paid. In addition, they charge my bank account $90 when the passport renewal fee is $130 which was not reflected in the instructions, I feel ridiculous that this happened, but if I can save one person for making the same mistake, it's worth it. read more

A Total Scam! Terms of service are provided after the fee is collected and then they explain the fee is to them and not to the department of State. Do not spend your money! They do not expedite, its been three month and today I got a letter from the DOS telling me I still owe $130. What exactly did they do for the $90 i paid them? SAVE YOUR MONEY! read more

this company charges you for something you can do for free! But worse, they call you later and try to get you to download an app so they can get into your phone and they try to get you to send them a copy of your drivers license. They also committ identity theft later with your information. Thats worse than them charging you to fill out a form They are information divers so they can committ identity theft! read more

Everything they charged me for can be done for free at: https://travel.state.gov/content/travel/en/passports/apply-renew-passport.html Do NOT use this service. read more

SCAM. I paid for services and never received services.  They have denied any refund, even though I offered a partial refund as fair. Full stonewall, but stated that their target demographic is "elder folk". A telling comment... read more

I needed to renew my daughters passport and going through their website made it seem like I could use their service. Aside from being able to print the forms, they were not able to assist me since her renewal needed to be completed in person. It was a complete waste of money. This service in no way expedited her renewal. When I contacted them, they told me that printing the forms was what was expedited..... Would definitely not use them again. read more

This is a very deceptive service. It appears first in search engines as the official SSA website, which it is not. They provide no real service except filling out forms at a cost of $90 each that you can get at no cost from the SSA. Worse, they obtain very sensitive personal information. BEWARE!!!! read more

I paid $90 for them to give me free government forms. I filled out the forms then they told me to print the forms and take them to the nearest official place. This so reminds me of the SNL skit for Mr. Tea. You get your own mug, your own teabag, boil your own water, pour the boiling water through Mr Tea into your mug and voila -- you have tea. Natch, I asked them what the $90 was for and the answer was very unclear. I am wondering ifI have any options. read more

scam.....do NOT pay them $90, you wont get a passport...you get a form that you can download for free somewhere else. Then, your stuck paying more money for the passport. Bad business read more

Do not use this to get your passport. You can have it done for free, plus the normal, expected government fee and postage costs. Start with www.usa.gov/passport, fill out the necessary forms, and take them to the post office. They took care of me in less than 10 minutes, with no extra fees. My passport came in only a few weeks, and they returned my old one. It was also easy to get passport photos at one of the many places who offer it, the drugstore in my case. I wish I had checked the reviews first. This web site popped up towards the top on my web search, giving the illusion it is popular and the right way to go. Use the official government site and get it done right with the necessary costs. They eagerly took my money, and I've never heard from them again (although I stopped working with them so I never tried to contact them anymore). read more