Excellent service! Jon was very helpful and cheerfully assisted me with a unique problem. He quite…read moreliterally went out of his way to retrieve a pair of eyeglasses I had left at a nearby restaurant, brought them back to his store, packed them up and shipped them back to me several states away. Thanks Jon! Much appreciated.

Needed to return an article to Amazon. I'm always assisted…read morethrough the procedure by the person(s) behind the counter. No fuss from anyone! They make it easy.

I've mailed from this location several times and have yet to wait in any lines. I almost didn't…read morepost anything, as I'm afraid more people will start showing up.

The staff is great, very helpful and knowledgeable. Sometimes the line is long but moves fast. I've…read moreonly had great experiences coming to this location. I had a huge speaker that I needed to box and ship and they took complete care of it. The boxed and padded it, taped it up and shipped it out giving me the tracking. I'd 100% recommend this location for your shipping needs.

Fantastic young gentlemen that work at the Broad St. Plaza UPS store! Shout out to Sebastian and…read moreJustin for your kindness and your help. I had a FedEx label, not a UPS one but they still helped me and printed out the label and taped up my box for me!!! It's nice to know there are people out there who care! Thanks so much guys!!!!! You guys ROCK!!!!!!

John and Joy are small business owners, and I have found them nothing but amiable, if sometimes…read morebusy. They provide a valuable service to the community, surrounded by rural areas. The place sometimes has three trucks outside, (FED EX, UPS and DHL) and it gets very busy before and after holidays.They work hard, are very professional and super nice We live in a remote part of southern Vermont, rely on amazon for essentials, and they have the only drop off point for miles around. They provide shipping or packing services and when I use them, i had nothing ever broken or delayed. I have used their services for years, and I would rue the day if they ever decide to close. I recommend them without qualification. This is exactly the type of business you want in your own town.

I ship professionally, hundreds of packages a year. I've never had a problem with this business…read more They're not the most engaging but that's not what I come here for. It's not a coffee shop.

I can't give negative stars, can I? I can't adequately express how bad the service is at Capitol…read moreCopy. Do not give them your business. I went there primarily because I wanted to support a local business. Well. The result of doing so has been at my expense. I needed to ship 2 large bags to the UK. Not only did they treat me like a huge pain in the ass, they made literally ZERO attempts to figure out how to ship internationally. Isn't that kinda part of being a business that deals in shipping?? They are exceptionally incompetent & will politely decline to be accountable for bad form. I hate it when local businesses disappoint. Capitol Copy just plain sucks.

This small business always goes above and beyond. As a business owner (me) who isn't the most tech…read moresavvy, they always give me extra help when I need it. They are quick to respond to emails for estimates, are quick to get your items ready for you and are always incredibly friendly and professional. We are lucky to have a small business like this in Montpelier.

It's a big world and there's good and bad everywhere; factor in people's personalities;…read moreUnemployment, covid and the rest; Nothing's perfect. Here is the email I wrote to them after I received my package. "Not only is the print in mint condition but your experience, care and meticulousness in packing and shipping clearly showed and was exceptional; our concerns about the winter weather and rain were also handled perfectly.  I am really glad I spoke to John, I believe his name was, about other shipping options which really made a difference in the total package shipping costs  in these hard times, Bravo. Just to let you know we never doubted your expertise and capabilities, it was just the amount of time to get this present to our aunt that was a concern, she loved it. The only thing besides thank you I can say to you is "Never Change". Because of the service that I chose, this lithograph, in a very strong tube passed through at least 5 of the United States in the middle of winter, that is Vermont to California, and arrived on time unscathed; And all for a total price of $38 you can't beat it, and all by telephone and email. here's a tip for all of you: whether you are on the phone, writing a text or email, keep a smile on your face no matter what, period. Just think about what would happen if you had a smile on your face when you met these people in person. This was my New Year's resolution for 2021 and it goes a long way in this world. Peter M

Very disappointed in the customer service. Don't bother reaching out to them. They don't respond to…read moreany calls or emails.

The absolute worst customer service. Front line staff was rude, combative, and sarcastic. To be…read morehonest, I stopped going here years ago in favor of Compass Printing in Saranac Lake. However, I was running errands in Lake Placid on Saturday and had a simple printing job to do (digital download I purchased from Etsy) which was 9 x 11 on paper. When I stopped in during the morning shift, I was told that their graphics person was off until Monday but it was simple enough that they could get it done quickly on Monday. I ask for an estimate, because I have no idea what it costs. They agree. Great, I thought. I followed their directions and emailed the file along with specs and my phone number. I received an email that same day asking for the size. I responded immediately. Monday comes and I don't hear anything, so I reach out. Nothing. So that evening, I go to the store. I wait in line, and when it's my turn, I give my name and the woman starts looking everywhere. Nothing. I'm patiently waiting, and no one knows anything. Finally, the graphics woman says that she told someone to do it, but they never did. Could I come back in a bit and they'll get them done? Sure, I say. I go to the grocery and run some errands and come back. When I come back, she has an envelope and tells me the print is terrible. Super pixelated. They tell me my file is way too small. I'm shocked because no one called me or mentioned it all the times I emailed or stopped in (remember they have my cell phone and email since I requested a quote, which I never received either). So I say that I have a higher resolution but I just sent it small since I was originally hoping for a quote. And that I can resend. At this point everyone walks away from the desk because the UPS driver has walked in and they all start sarcastically talking about how terrible all of their customers are and how angrier that are by all of them. And keep going on and on about how much people suck. Needless to say, I simply left at that point. 0 out of 5 stars. Would not recommend. Sorry I gave them a 2nd chance. Compass printing, I adore you!! For reference, I sent them a work order for a 16 page color annual report the other week. 800 copies, and they had it done in 24 hours and helped me carry the boxes to my car. Win!!

Friendly staff, but beware of the "insurance" they push if you are shipping anything. It…read morepurportedly allow a higher declared value, but it's no insurance whatsoever. We had damaged items. Went through a lengthy claim process. The added "insurance" didn't help whatsoever. It's the UPS gimmick to add to cash revenue without assuming any additional risk. Granted it's not this particular store's unique issue, but the practice misleading at the best.

I would give them more stars if I could. The people at Mail n' More are always friendly, ready to…read morehelp in whatever one needs. They greet you with a smile when you come in the door. They are quick to help you in whatever it is you need. I was there again today, and got immediate help and was out in a short amount of time. They will help you with whatever you need mailed out and keep your best interest in mind. This is why I always go to Mail n' More for all my mailing of regular mail or packages. I would not go anywhere else. If you have never been there, you should DEFINITELY SEE FOR YOURSELF HOW GREAT IT IS by going to Mail n' More! You won't be disappointed. It is where I always go. Thank you to the Mail n More Staff! Nanci W.

I very recently went to my local Mail 'N' More for the first time to drop off a package for a UPS…read morepick up. What I expected was kind of a Like a bland commercial UPS store itself but it was nothing like it! They have all kinds of stationary and office supplies that you can buy, little gifts, locally made produce like jams, jellies, maple syrup, honey and the list goes on! The guys at the counter were super nice, helpful and accommodating! Gosh I love this little hamlet!

This place is a total rip off. My daughter went in to send me an overnight envelope to me in…read moreCharleston, SC and was told it would cost $139. She went to the post office and was charged $32. It will be here tomorrow by 5pm. 2 weeks ago my wife sent me a small box that weight 6lbs. She was charged $261. I called UPS and they quoted me $80.

This shipper should be SHUT DOWN!!! Bad attitudes and…read moremanners. Justin is the worst. What a crybaby. And although he sounds like he has some intelligence, that is immediately removed by his on going tiraids and disrespect for you the customer. BUT, once I talked to the owner I was then assured that the whole place is a joke. If any place should go out of business... it's thus place. DO YOUR SHIPPING ELSEWHERE...... JUSTIN.....GROW UP..