Just bought a lawn tractor at Home Depot and received the shipping and tracking info the following…read moreweek. I saw that the shipper was Estes Express Lines. I was like "who?!" I Googled them real quick, and was a bit freaked out by all of the really bad reviews. I was thinking "uh-oh this may not end well". I think some of that feeling was because I have had a few less-than-stellar experiences with Home Depot. Anyway, I got the tractor today. It WAS 1 day late, but the tracking and text messages I received from Estes were more detailed than USPS, UPS or Fedex, I was called last night (kind of a freaky bot call) to notify me of the delivery window, and the driver called about 30 minutes before delivery. The guy arrived right on time, unloaded the crate and put it right where I asked him to--which I was happy about since the crate weighed about 600lbs! So, just speaking from one experience, I was pleasantly surprised. If not for the 1-day late thing, which was no huge deal for me, I would have given them 4-stars.

This company has no business being in customer service. I am a Facilities Director for a non profit…read moreorganization and ordered tile from Home Depot. Estes Express out of Seekonk Ma, was the delivery service. The driver left our large order at the wrong location that was not even similar to our address. We are located on Hood street and he left the delivery on Ray street. the driver was rude when called to explain himself and when I called to report to Estes local office in Seekonk where Tony the driver worked. They basically pretended they couldn't hear me when I stated I wanted to file a complaint and then hung up on me. When I called back, they shouted a profanity to me and hung up again. This is the most unprofessional company I have ever had to deal with and I am going to make it my mission to leave negative reviews everywhere and report them to Home Depot as well.

When it was time for my husband and I to move, we knew that we would be hiring someone to do it for…read moreus, after the hell we went through in the past doing everything ourselves. I did some research online, and found that Mercury Moving was highly recommended, and touted as the "best" in the area. So I read every word on their website, and had my husband check them out as well. We were very impressed with all of the information on there, and decided to give them a try. Best. decision. ever. They showed up to our place right on time, and were extremely careful, friendly and fast. Since we had just donated our car the day before our move, they let my husband ride in the truck with them to our new place, while I took the train. Their guys are really strong, and I was amazed at how efficiently they moved our stuff. When our bed wouldn't fit into the doorway, they found a way through the back porch and maneuvered it to our 2nd floor place without a scratch. They usually charge extra for this kind of thing, but thankfully gave us a break and did it without the charge. We were sure to tip them nicely, of course.

Just recently relocated from Boston to NYC - I had the pleasure of working with Jessica at Mercury…read more Hands down the best moving experience I've had - from the initial call seeking information to the actual move day - the team at Mercury was incredibly professional. Move day was honestly a piece of cake. Santiago, Jose, and, Nick arrived on time, took care of everything and were loaded up in no time. These guys were amazing - top notch. Efficient, professional, and super pleasant to be around. Without hesitation or reservation, I would refer Mercury to family and friends. This is a top-tier business providing excellent service at a competitive price point. Thank you Mercury.

This USPS office is very friendly in every encounter that I have experienced. Jennifer and Tommy…read moreare the ones I usually go to in the morning and they are both so kind, knowledgeable, down to earth, friendly and really know you by name. Great customer service with a positive attitude.

I love this post office. The workers are very knowledgeable and friendly. Tommy is the best! I have…read morenever had a bad experience doing business there. My only suggestion is to ensure that the lobby is well equipped and the drop box is working properly during closing hour. It makes it easier for small businesses to get packages out.

Ikea in Stoughton, MA uses this company as their delivery service. TRANSLATION: Ikea takes no…read moreresponsibility for your delivery, and UE couldn't care less about your product or your review of them because they get so much work from Ikea. We were given a window between 8am and 12pm on a Sunday. We waited, and waited, and waited. A call at 1230pm from UE said the driver would be a 1/2 hour late.. um, obviously. At 130pm we called asking where our delivery was, and the company stated that they "are not responsible for meeting any time quote that was guaranteed" to us. Our items showed up around 215pm, and the movers were kind enough to add three huge gouges into our living room's hardwood floor - in addition to the damages left to our Ikea boxes/furniture! What an infuriating process. Why even bother giving me a time quote? Tell me anytime Sunday and I won't be so pissed off... Rent a truck and move your items yourself! That way you know what time they will arrive and that there will be no damage.

Actually my rating is ZERO STARS!…read more This is the worst company I've ever had to deal with ... EVER! Worst customer service. I think I was put on hold for a total of 2 hours over the course of 3 days! My ikea furniture was suppose to be delivered Saturday between 2-6pm. Not only did I cancel plans during the time frame, but also waiting an extra 3 hours after just in case it was running late. Not only that, I didn't get a phone call until 9:30pm saying "Oh, the truck broke down. Please reschedule in the morning." So I called in the morning and was told that it was rescheduled for today (Sunday) for 2-6pm. Okay. I cancelled all my Sunday afternoon plans and I waited .... and waited ... and waited. NOTHING CAME. I called again and was told "Oh, the truck driver never made it to work today and the truck is locked up." Then, he told me that he promised it will be delivered next day between 10 - 2pm. Monday morning rolled around, waited ... waited... waited... NOTHING CAME AGAIN!!!! I called each hour afterwards to only get the answer, "The truck is about an hour away..." LIARS!!!!! At this point, I couldn't be respectful anymore. I called IKEA, I called Urban Express. I complained... a lot. It's now 5pm Monday and I still have not gotten my stuff. I've wasted hours and hours of my time, hours and hours of being put on hold (using up my daytime minutes!) I want a refund ... and then some.