These are easily the most rude, uneducated employees in the entire US Postal System. Use FedEx,…read moreUPS, anything other than sending your package through this Post Office.

Literally the worst mail service I have ever experienced. Only get a portion of my mail most of the…read moretime. They like to change my delivery to pickup without asking. They say things are too big to put in my mailbox and won't deliver but will deliver something else to my garage door. Other times they say my front door or driveway is unaccessible and refuse to deliver when nothing about my front door or driveway has changed. What the heck is going on?!

USPS always gets so much hate because "they aren't quick enough", "they are incompetent", "they are…read moretrying to lose my mail" and whatever else you hear from people who are upset they have to wait one extra day for their automatic cat feeder. The USPS people, at Snowmass, work so, so hard and if you have a problem with how they run things, maybe you should sign up for the job and run it to perfection, since it's "such an easy job". They work their butts off, get their at 6am, from places that are a good distance away. Not to mention, you know how many parcels USPS deals with in a year? 124 Billion (that's with a B) and they are understaffed/undervalued. FedEx deals with about 5 Billion and UPS deals with about 4 Billion. USPS is dealing with 25 times the amount FedEx and UPS deal with, so just be appreciative that you get your package on time 90% of the time. Maybe if they were staffed well enough, they wouldn't be so overworked and so exhausted. Also, you yelling at them is not going to make them go faster! Try being a little more considerate. Anyways, they have always been FANTASTIC for me and I can't even tell you the amount of mistakes they've made because I don't think they have ever made one... no joke. Treat these people with respect because they are working their butts off for you, for little in return!

They are very friendly and helpful even though is a small office they meet all your needs!read more

Since Greg took over as postmaster this branch has been running like a well-oiled machine. I…read moreappreciate the fact that Greg is knowledgeable, always willing to help any way he can, and also sticks to the rules he must follow. Sometimes I wish he didn't have to but I totally understand why he must. Bottom line, couldn't ask for a better postmaster and attitudes flow from the top down happily. Thanks!

You can never talk to a person. So frustrating. I was put into a queue and they were supposed to…read morecall back and of course they didn't.

Worst post office I've ever been to, every time I go in there it's an unpleasant experience. The…read morepostmaster charged me twice for a box I already bought, then argued with me. Sucks living in Gypsum and having to deal with that. I know their job is not easy, but really?!

Like many others I would not give this post office any stars at all. They are chronically…read moreunderstaffed, customer service appalling and everything is chaotic. I went to pick up mail from my box last week only to find it locked. Come to find out they are pulling down that particular bank of PO Boxes to make room for something else. They have assigned me another box which is also locked, and say it needs to be rekeyed but there is no locksmith to do it. They have no idea when I can receive mail again!!!

I don't normally do reviews like this, but I'm so incensed right now, I have to get it out of my…read moresystem. We're a small business in Nevada, and we had a customer order a large item from us. We shipped it USPS because it was the cheapest option, and the online system had no problem with the address we provided for shipment, and USPS took our money. Today, we were notified that USPS doesn't deliver to that address (no reason given, and it's literally a mile from the Post Office). I called the office in Aspen and was told "it's an area we don't deliver to, and it's being returned to you". I asked why and was not given a legitimate reason, nor was there any explanation why if they don't deliver there, they accepted the address when shipped without question. They could have held the item at the post office and asked the customer to pick it up, which they would happily have done. Instead, it was immediately shipped back to us with no mention of a refund for taking it when they know they don't deliver there. We usually ship FedEx, and if we ever enter an address they don't deliver to, they inform us of that before accepting the delivery. So now our customer is not getting the package on time, and we're out the shipping with no explanation. From now on, we will ONLY ship FedEx or UPS. I would give zero stars here if that was possible.

Excellent personal experience. Several sales people greet me by name. Their service is very…read moreefficient given the financial cutbacks and personnel. Some customers get impatient, to them I offer, turn to the person in front of you or behind you and loudly compliment the post office staff so they can hear your appreciation about them. We don't want to lose this service here in Basalt. A grateful, satisfied local customer, Lisa A

They were super helpful and we all realized that AMAZON was the true problem - they listed it as it…read morewas attempted but no one was available for signing when I ordered a PC, the post office hadn't even attempted yet to deliver it. So Amazon is out here causing more problems for them and they get chewed out for no reason. Shame on you Amazon.

This is a review for a postal clerk named Matthew, who works at the post office in Crested Butte…read more I was supposed to be receiving forwarded mail from my home address in Arizona, but none was arriving. After contacting the post office in Arizona, with no luck, I contacted the post office in Crested Butte and spoke with Matthew. He looked into the situation personally. Thank you Matthew.

They're not going to have anything you need, won't let you use their tape, pens, etc so make sure…read moreyour package is bubble wrapped, sealed, and ready to go before coming here.

Friendly and fast service every time I come in here! Sometimes the lines are long like on Saturday,…read morebut they love right along

My package was delivered last Saturday,Aug24 at 11:38 AM. Today August 31. They still have not…read morefound it.Tracking shows it was delivered and placed in a PARCEL LOCKER. This was a gift and I paid extra to have it delivered. They will not answer their phone at ALL. The package as of today is still not FOUND. Any suggestions on this situation would sure help. The USPO phone line has one Hour wait,I am sure they are so busy that the public is calling for same reasons as stated above. IF I could rate lower I would,Maybe Minus 15. From now on UPS or FEDx,no more USPO. Take the weekend off,or maybe look around the building for a missing delivered package.. Tom SR.

Diego is the man! Awesome customer service and helped me sort through an eBay shipping issue. Very…read moreknowledgeable and professional. Best experience at a UPS Store hands down. Thank you!

CHECK YOUR RECEIPT FOR OVERCHARGES & DUBIOUS CHARGES! I went…read morein today to have boots shipped to a family member. I initially went in and asked for a box that would fit and stated that I would "be right back." The lady at the counter asked if I had my items in the car and I stated, "yes." She said, "Bring them in and we can package them for you." I agreed and brought the 4 pairs of boots in. They folded the box and placed the boots in and used 1 piece of plastic to protect one set of boots and then used 1 strip of tape on each end of the box and that was that. I saw on the counter that they charge $2 for use of their tape (which was fine with me and even made a comment about it, that I would rather pay $2, then buy a roll). I paid for the shipping, the tape and box. When I got to my car and looked at the receipt. There were 2 charges each for $6 ($12 total) on top of the $8.99 for the box (which was expected). However there was a $6 charge for "Std Pack Materials" and another $6 charge for "Std Pack Service". I went back in and stated that, "I had been overcharged and why are there 2 charges for $6, when I agreed to pay $2 for the tape?" I'm guessing it was the owner/manager of the UPS Store and he stated, "we packed your items for you, that's why you were charged." I told him that he "should notify his customers of the extra charges just like the sign on the counter that states the $2 tape charge, when in fact, I was going to pack my items myself?" He made the excuse that "they are so busy and don't have time to tell me" about the extra charges. Although, he did refund me the overcharges, I find it pretty telling in the integrity of the owner and his staff that they aren't explaining extra charges and likely don't expect you to look at your receipt. When you think of all the business they receive each day, that is ALOT OF MONEY that they are accruing fraudulently, right out of your bank account.