Excellent personal experience. Several sales people greet me by name. Their service is very…read moreefficient given the financial cutbacks and personnel. Some customers get impatient, to them I offer, turn to the person in front of you or behind you and loudly compliment the post office staff so they can hear your appreciation about them. We don't want to lose this service here in Basalt. A grateful, satisfied local customer, Lisa A

They were super helpful and we all realized that AMAZON was the true problem - they listed it as it…read morewas attempted but no one was available for signing when I ordered a PC, the post office hadn't even attempted yet to deliver it. So Amazon is out here causing more problems for them and they get chewed out for no reason. Shame on you Amazon.

Super DISSATISFIED with USPS. I had mailed a card with a gift card in it to my friend in Colorado…read moreSprings CO around Christmas time 2023. USPS could not determine the address so I ended up getting my envelope back in the mail. It was completely OPENED UP and my gift card was not in there. !!!! This was discovered on 01/13/2024, I can't believe this, that we US citizens have to put our packages and letters in the hands of dishonest employees who tear your stuff up, loose your packages, and STEAL YOUR ITEMS. I WILL NOT EVER SEND ANYTHING THROUGH THEM EVER AGAIN.

Worst post office location I've ever dealt with - if you have a box here or have something…read moredelivered here, be prepared to add an additional 2-3 days on your delivery time due to the fact that the workers at this location can't be bothered to actually put your packages in your box on the day they're delivered to the post office building. The employees who work here couldn't care less about whether or not you're inconvenienced by their laziness.

Diego is the man! Awesome customer service and helped me sort through an eBay shipping issue. Very…read moreknowledgeable and professional. Best experience at a UPS Store hands down. Thank you!

CHECK YOUR RECEIPT FOR OVERCHARGES & DUBIOUS CHARGES! I went…read morein today to have boots shipped to a family member. I initially went in and asked for a box that would fit and stated that I would "be right back." The lady at the counter asked if I had my items in the car and I stated, "yes." She said, "Bring them in and we can package them for you." I agreed and brought the 4 pairs of boots in. They folded the box and placed the boots in and used 1 piece of plastic to protect one set of boots and then used 1 strip of tape on each end of the box and that was that. I saw on the counter that they charge $2 for use of their tape (which was fine with me and even made a comment about it, that I would rather pay $2, then buy a roll). I paid for the shipping, the tape and box. When I got to my car and looked at the receipt. There were 2 charges each for $6 ($12 total) on top of the $8.99 for the box (which was expected). However there was a $6 charge for "Std Pack Materials" and another $6 charge for "Std Pack Service". I went back in and stated that, "I had been overcharged and why are there 2 charges for $6, when I agreed to pay $2 for the tape?" I'm guessing it was the owner/manager of the UPS Store and he stated, "we packed your items for you, that's why you were charged." I told him that he "should notify his customers of the extra charges just like the sign on the counter that states the $2 tape charge, when in fact, I was going to pack my items myself?" He made the excuse that "they are so busy and don't have time to tell me" about the extra charges. Although, he did refund me the overcharges, I find it pretty telling in the integrity of the owner and his staff that they aren't explaining extra charges and likely don't expect you to look at your receipt. When you think of all the business they receive each day, that is ALOT OF MONEY that they are accruing fraudulently, right out of your bank account.

This is a review for a postal clerk named Matthew, who works at the post office in Crested Butte…read more I was supposed to be receiving forwarded mail from my home address in Arizona, but none was arriving. After contacting the post office in Arizona, with no luck, I contacted the post office in Crested Butte and spoke with Matthew. He looked into the situation personally. Thank you Matthew.

They're not going to have anything you need, won't let you use their tape, pens, etc so make sure…read moreyour package is bubble wrapped, sealed, and ready to go before coming here.

Like many others I would not give this post office any stars at all. They are chronically…read moreunderstaffed, customer service appalling and everything is chaotic. I went to pick up mail from my box last week only to find it locked. Come to find out they are pulling down that particular bank of PO Boxes to make room for something else. They have assigned me another box which is also locked, and say it needs to be rekeyed but there is no locksmith to do it. They have no idea when I can receive mail again!!!

I don't normally do reviews like this, but I'm so incensed right now, I have to get it out of my…read moresystem. We're a small business in Nevada, and we had a customer order a large item from us. We shipped it USPS because it was the cheapest option, and the online system had no problem with the address we provided for shipment, and USPS took our money. Today, we were notified that USPS doesn't deliver to that address (no reason given, and it's literally a mile from the Post Office). I called the office in Aspen and was told "it's an area we don't deliver to, and it's being returned to you". I asked why and was not given a legitimate reason, nor was there any explanation why if they don't deliver there, they accepted the address when shipped without question. They could have held the item at the post office and asked the customer to pick it up, which they would happily have done. Instead, it was immediately shipped back to us with no mention of a refund for taking it when they know they don't deliver there. We usually ship FedEx, and if we ever enter an address they don't deliver to, they inform us of that before accepting the delivery. So now our customer is not getting the package on time, and we're out the shipping with no explanation. From now on, we will ONLY ship FedEx or UPS. I would give zero stars here if that was possible.

This place is a convenient location. They allow 30 minutes of parking for free…read more Scott is a nice guy, the only issue I've had here that sometimes makes me hesitate coming in.. is a guy named Phil.. he was very kind and smiling with people, maybe he is racist? I walked up as normal asking questions telling him I am new here. He told me that even though my package said delivered... that I needed to wait until the next day because I don't have a QR code. I was very upset, I was adamant about getting my package because it was my only day off. After talking with the mail carrie, I decided to go into the line and let people cut until I could get another employee.. SCOTT!! He helped me RIGHT away, he walked me through it without having to tell him I was new.. he simply told me to look in the mailbox for a yellow slip, and it was that simple. Got my package for work on time. I wasn't going to leave a review but I was in Phil's line today and he completely ignored me and just got my package and when the surgery popped up on the screen of how the service was.. he clicked SATISFIED for me... how bold. This guy is very awkward to me around.. hopefully he changes his attitude to make people feel included.

This is hands down the best post office I've ever had to work with. The staff are amazing and they…read morego out of their way to be extremely helpful and friendly.

We were helped by Maggie and she was so helpful, kind, and went above and beyond to help us out…read more Thank you!!!

I would say if you can use ups do yourself a favor. Vail post office people give zero damn, are so…read morerude and disrespectful and keep loosing packages including multiple legal documents. Dealing with them is like dealing with a toddler that is unreasonable and wants to throw tantrums. I have never seen someone so uncountable. They lose your package and would just stare at you like "we don't know". The absolute worst people work here and I am super tired of dealing and relying on the worst! They might be underpaid or overworked but nothing absolutely nothing gives them an excuse for the level of unprofessional bs!

I have never reviewed a PO. But here goes- in all the PO's of this area the customer service here…read moreis the best! There are two really nice ladies, one who is named Star and she is a star and a gentleman. They are so nice, and never seem frazzled. I have received some weird attitudes from the staff at Edwards PO, like they do not want to be there. The Vail one is like you are in the twilight zone. This one is run efficiently!

This is the worse post office in the country…read more While I was standing in line, I overheard how they gave someone's expensive $1,000+ professional camera to the wrong person and never even apologized. Just shrugs shoulders. Its like the people who work here hate the people who live here or something. How many post offices have a 100% fail rate. They have not delivered a single package but force people to physically come into the post office and pay them for a PO box. If Fedex and UPS can both deliver to the houses here, why are the post office act like its some impossible task? Packages come in this place and never come out as far as the tracking number is concerned. Unofficially I think the people at this post office are stealing stuff or just giving them to the wrong person. Either way, you are left without what you ordered. I wish I could give this place 0 stars.

USPS always gets so much hate because "they aren't quick enough", "they are incompetent", "they are…read moretrying to lose my mail" and whatever else you hear from people who are upset they have to wait one extra day for their automatic cat feeder. The USPS people, at Snowmass, work so, so hard and if you have a problem with how they run things, maybe you should sign up for the job and run it to perfection, since it's "such an easy job". They work their butts off, get their at 6am, from places that are a good distance away. Not to mention, you know how many parcels USPS deals with in a year? 124 Billion (that's with a B) and they are understaffed/undervalued. FedEx deals with about 5 Billion and UPS deals with about 4 Billion. USPS is dealing with 25 times the amount FedEx and UPS deal with, so just be appreciative that you get your package on time 90% of the time. Maybe if they were staffed well enough, they wouldn't be so overworked and so exhausted. Also, you yelling at them is not going to make them go faster! Try being a little more considerate. Anyways, they have always been FANTASTIC for me and I can't even tell you the amount of mistakes they've made because I don't think they have ever made one... no joke. Treat these people with respect because they are working their butts off for you, for little in return!

They are very friendly and helpful even though is a small office they meet all your needs!read more

The new team at the Edwards Post Office is doing a great job! Mail still moves a bit slower here…read morebut they are always friendly and willing to try and help.

Our Post Office staff does a great job. There are reviews that say otherwise and my guess is those…read moreare written by the extremely rude customers I often encounter there. Kudos to this team for continuing to deliver service with a smile!