Diego is the man! Awesome customer service and helped me sort through an eBay shipping issue. Very knowledgeable and professional. Best experience at a UPS Store hands down. Thank you! read more

CHECK YOUR RECEIPT FOR OVERCHARGES & DUBIOUS CHARGES! I went in today to have boots shipped to a family member. I initially went in and asked for a box that would fit and stated that I would "be right back." The lady at the counter asked if I had my items in the car and I stated, "yes." She said, "Bring them in and we can package them for you." I agreed and brought the 4 pairs of boots in. They folded the box and placed the boots in and used 1 piece of plastic to protect one set of boots and then used 1 strip of tape on each end of the box and that was that. I saw on the counter that they charge $2 for use of their tape (which was fine with me and even made a comment about it, that I would rather pay $2, then buy a roll). I paid for the shipping, the tape and box. When I got to my car and looked at the receipt. There were 2 charges each for $6 ($12 total) on top of the $8.99 for the box (which was expected). However there was a $6 charge for "Std Pack Materials" and another $6 charge for "Std Pack Service". I went back in and stated that, "I had been overcharged and why are there 2 charges for $6, when I agreed to pay $2 for the tape?" I'm guessing it was the owner/manager of the UPS Store and he stated, "we packed your items for you, that's why you were charged." I told him that he "should notify his customers of the extra charges just like the sign on the counter that states the $2 tape charge, when in fact, I was going to pack my items myself?" He made the excuse that "they are so busy and don't have time to tell me" about the extra charges. Although, he did refund me the overcharges, I find it pretty telling in the integrity of the owner and his staff that they aren't explaining extra charges and likely don't expect you to look at your receipt. When you think of all the business they receive each day, that is ALOT OF MONEY that they are accruing fraudulently, right out of your bank account. read more

The UPS Store - Printing Services Near Me - Carbondale, Colorado

It was an easy efficient time at the post office, I was on crutches and Diego was very quick and helped me get the clothing I returned packaged. He was very amiable and very hospitable read more

I needed to get a painting crated and they made the process very easy. The price was fair and the service was swift. I couldn't be happier with the result. Thank you, Diego (and company) for all the excellent service. read more

When I arrived at this UPS Store, the QR codes for Amazon returns were not opening in email. After some fuss and a call to Amazon, store manager took my phone, patiently tried several workarounds, and got it handled. Service with a smile! read more

im moving back home and need to ship a lot of things and they have been soooo helpful and nice here! would definitely recommend!!

I have used this store several times and they have always been nice, helpful and efficient. But this particular time they really went out of their way to help me by getting me my package that was sent to an old address. Thank you so so much for taking the time to track me down and to be sure my package was going to get to me. Lovely, kind, people. I'm very appreciative! Thank you!! Oh and I have heard these are new owners, so that might explain any negative stars in the past. But I assure you, these people are great! read more

My package experienced some problems being delivered because I erroneously provided the incorrect zip code and the store completely went out of their way to help me! They were able to find package and get the error corrected and delivered with very little hassle. Very hard to find customer service of this level!! Great communication, and overall great experience. read more

Miguel at the UPS Store is an outstanding, helpful person. He helped me on two different occasions with boxes of miscellaneous " stuff" from my sisters home we were closing in Old Snowmass. He was patient and helpful as I carried in all sorts of loose items. He packed them and they all arrived shortly after in California. I was exhausted and dirty and he was very professional. I highly recommend this store and want UPS to know what a wonderful employee they have. read more

I give kudos to Diego, the store manager! I had insured a lovely piece of artwork, and it arrived damaged. Diego was very persistent and responsive, while we tried to get UPS to settle my claim. He was extremely helpful! It was a lengthy process, but Diego provided stellar customer service. I would use his store's services again. read more

Diego, the manager, is trustworthy and responsive to solving unusual shipping issues for rural customers like me. In this small valley, it's good to know this UPS store is a "good neighbor" and has my back. read more

know the store is under new management and I must say the customer service I received was beyond exceptional. I had a package that was shipped on a personal account and there has been an error and how it was being handled and getting rerouted in Denver. Diego and Todd went above and beyond working behind the scenes to make my package a priority and get it sent back up to Carbondale. The store had no ties to my package and did not receive any financial gain as it wasn't shipped through them but they did everything to help me make it right is a UPS customer read more

I appreciate all the help. Great employees. I can always count on this store. Very professional.

Horrendous customer service! The clerk acted as if I was interrupting him. He charged me to print my shipping label and for 2 strips of tape on the top of the box I was shipping. He said it had to have the tape and that he should have charged me even more. Ridiculous, poor treatment and a bad attitude!! Stay away if customer service is what you are looking for! read more

If there were -negative stars I would rate this location accordingly. Because of the poor customer service and total brush off I just received, I will not recommend or use this shipping business ever. I was told it would "be a while", So I asked what time they closed and the clerk responded, "3", it was 2pm. We felt as if he didn't want or appriciate our business, so we walked right out and will.go to the Fed-ex store in Aspen. Cost and convenience don't mean anything if an employee treats me rudely. Thanks but no thanks UPS store. read more