If there's one thing The BX, BK, Manhattan, QNS, oh...and SI have in common is that many (let's just say all) gov't offices, lack good old-fashioned customer service. Am I wrong? But this location on East Tremont in Schuylerville, defied that. We all know customer satisfaction is never guaranteed, but you might get lucky- because even for my quick in & out visit for really cute stamps, the gentleman helping me was cordial and even a conversationalist (who knew....in a post office of all places). This P.O. is decently sized I guess and ran smoothly while I was here. The only problem is that this location has dirty floors and no one seems to keep up with basic housekeeping. read more

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Worst experience ever. I had a package miss sent to the 10465 office instead of my local office. I called customer service and was advised to contact or visit the office holding my package so I can intercept it since it would be on the re routed track and further delayed possibly weeks. I was told to kindly ask to speak to a supervisor by customer service and provide my tracking information and identification and they should be able to assist me. When I got to the 10465 office I was met at the window by CLERK NUMBER 4.(name refused). I said good morning and explained my issue of the wrong shipping route and before I could even continue I was rudely cut off by this clerk #4. She was very rude and adamant in telling me she can't help me,even though she's at her window she doesn't have to help me and laughed and walked away briefly. When she returned I asked her can I speak to a supervisor to assist me and she repeatedly denied my request. She told me to leave my name and number and she will pass it off to be contacted later. I asked her can I just please speak to the supervisor now I'm trying to catch the wrongly shipped package before it hits the streets please. I begged. She still refused. I told her I just doing what customer service suggested to do which was contact the holding branch for better assistance. Still she looked at me in disgust and ignored me this time not even answering me and just sipping her coffee. Fortunately another clerk stationed their window. I briefly explained my issues and asked to speak to a supervisor it's very urgent. 5 mins later a supervisor came and I asked him to possibly help me locate my mail. I provided my id and tracking and he helped me retrieve it wrong the route it was going by to be mid delivered. I thank him for that. I am however so very disappointed in the lack of courtesy respect and quality of customer service provided specifically by CLERK #4. This is not the way of business nor simple human compassion. SHE LACKS THE QUALITIES LIKE BASIC COMMUNICATION SKILL EMPATHY AND REASONING THAT SHOULD BE REQUIRED AT THE FRONT LINE OF A BUSINESS!!! SHE DOES NOT REPRESENT USPS INTEGRITY OR PLEDGE OF QUAILTY IN SERVICE. I HAVE NEVER EVER IN 40+ YEARS DOING BUSINESS WITH USPS HAD AN EXPERIENCE THIS DISSATISFACTORY !!! The manger did after some time get my package and thank you again. CLERK 4 ( name refused) should not be at a window or be allowed to interact with the public at work. ITS DISGRACEFUL to represent a company that millions use daily in such a RUDE AND DEMEANING MANOR!!! AND I WILL ALSO BE FILING A FORMAL COMPLAINT AGAINST YOU CLERK 4. read more

They are quite slow and relaxed. When I went to submit a Passport Application, the woman handling the Applications had an attitude as if she was above it all. She made the process difficult for us, but we chose not to react to her rudeness. Subsequently, she failed to include the Old Passport in the envelope, which resulted in a considerable delay. I genuinely doubt she is competent in her role.. read more

I've had to do passport renewals for my children and myself, and each time there is an issue. Thus causing me to make multiple appointments. Meanwhile, I follow all the guidelines as outlines online from the state department website. The tellers are often rude, and unhelpful! This is my local post office, but I am convinced I have to go elsewhere read more

Made an appointment for passports applications at this location. I was there earlier than my scheduled time and was taken care of right away. The gentleman, Murino took care of us. Process was smooth with minimal waiting. This is the first time I had a good experience at a post office. Staff was friendly, location was clean and stocked with all shipping needs. Great services provided. Everyone else was being taken care of seamlessly. Looks like every one was satisfied with services here. This post office brings value to the community. read more

US Post Office - Post Offices Near Me - Bronx, New York

Sloth's paced, plan to be there for a while and to see clerks moving slow no matter how many ppl are on line. One dude was more concerned with his music selection with his headphones than actually working. read more

I've visited this post office multiple times and have only encountered one issue with a teller. The rest of the staff is incredibly kind and welcoming, and the service is surprisingly fast-paced, even when there are many people waiting in line. read more

Since September 2020, this post office has consistently returned my mail, making them the worst I've ever encountered... They receive my junk mail and send back important items like my checks - a complete disaster... read more

The worst post office. One teller for the whole place. Manager was too busy eating to open a window to help out.Wasted an hour there and walked out. Pathetic! One star is too much for this place. read more

One of the few US Post Offices I've been to on multiple occasions with no real wait. Greatly appreciated! The staff isn't super friendly but they are very efficient. Which is perfectly fine with me. I don't need the small talk with my book of stamps it just makes the process longer. As long as you are not rude I'm good, and I have never experienced rude service. This isn't my regular P.O. so my visits are infrequent. Only metered parking, and that can be a pain at times. Overall a perfectly fine Post Office... Definitely better then most. read more

US Post Office - Postal Art... Insufficient postage - Post Offices Near Me - Bronx, New York

Compared to most post offices, the "lobby" inside of this one is small. Add to the increase of people currently living in the Throgs Neck area (it seems about 30+ percent over the past 27 years), you can understand the wait time in this one. There are usually three tellers behind the service windows, so I wouldn't go during peak hours/times. In the past, it had the same reputation as going to the DMV...where they treated their patrons like crap. They made it seem like we were doing THEM the favor. Then, instead of helping you the first time, they'd get annoyed if you filled out the wrong paperwork. It was a nightmare; and I actually hated going there. Now I'm not sure when they began to focus on Customer Service, but it seems they stepped up their game. I find the tellers to be courteous, friendlier and very willing to help. Sure, you probably have to wait a few extra minutes on average; but I'd rather have the customer service than to be pushed along like cattle. read more

My maillady Stephanie was excellent she had this route for years never madre any mistakes just a nice person she is on anoth route & now we have a very nice man that took her place he is excellent also....the post office gets crowded sometimes but there are alot people around here most of the workers inside are very nice all the men are nice about 2 women are very nasty but cant have everything......I am grateful for the nice ones... read more

Worst post office service in the planet!! There were 16 people in the lobby and only to postal service windows open; all of us with mask BUT breathing the same air only TWO feet apart! The postman responsible for this branch should get fire for negligence! Not only was this experience negative, but I had so many other negative experiences there; some of employees behind the counter act condescending and rude and they feel that they can get away with it. At this point, we only need our carriers and some machines to the job that the ones that work behind the counter are incapable of doing!!! read more

This location is the worst. Today I arrived at the location at 4:45pm and a big lady wearing glasses lock the doors in front of me. I told I'm picking up a package and with all the attire a person can have she said "WE ARE CLOSED", I told her " why, because you guys close at 5pm " and she reply "because I said we closed". I felt horrible because I ran to this location after work just to be treated like this. She was very unprofessiona. she shouldn't be working there read more

Slow as molasses on a cold winter day. They take their time with certain customers while discussing personal nonsense, at the expense of other customers waiting on line. Once you get to the counter, they are so nasty. If I could give this place zero stars, I would. Just awful customer service. read more

The worst post office I have ever dealt with, period. Rude, unresponsive, negligent, slow, and lazy ! They have cost me hundreds of dollars in lost packages/mail... Again, if they were a for profit business they would be out of business within a month ! read more

Been to this post office multiple times and haven't had a problem with them. Seems like your average post office with your average postal workers. They're well-stocked with boxes and labels and they seem like they know what they're doing, for the most part. Consider this a 3.5 star review. read more

Went to this location and they've always shipped my packages so easily - Arla especially is always such a great help, and always gives you the best options! Thank you! read more

Every time I've waited in the lines here, the opinions around me are unanimous. This has to be one of the worst USPS's ever. I would say every 1 out of 3 times I hear someone getting angry with the worker they're with, because of how obscenely stupid they are. I've never had a problem with any of the gentleman, a nice Hispanic lady or the Asian lady behind the windows. However, there are a couple women who usually work the middle windows that are literal wastes of space. In addition, the post lady, who you can hear from about 15 feet from your house because she's always yapping on her phone, has misdelivered my package to the right number, but the wrong street. You figure they would hire people who can read, but that's probably asking too much. Every misdelivered package is a complaint. Every complaint ends up getting a mysterious email from that post office saying they've already called and asking how the service was. Well if they didn't lie and actually called me, I'm sure it would have been pretty bad. I have a feeling they may have been vindictively misdelivering my packages since I complained about the post lady who broke something in front of my house. They'll probably be more vindictive when they see this too. We'll see. Once again, absolutely terrible. read more

After 4 different post office rejections too busy for passport processing, Westchester square/Tremont came through. Thank you for helping me go on vacation. read more

Worst staff. Nasty and rude. I avoid the post office at all cost because it's annoying to have to deal with the people who work here. It's a shame but they're all miserable and have no respect for anyone including themselves with the way they act. Anywhere outside the bronx is a pleasure. This post office is horrendous. read more

The Worst Post Office Service Ever From the workers inside the post office to the mail carries to my home... The worst Ever... I'm gonna give them Negative 10 stars read more

I have never in my whole life encountered dishonest mail/package delivery personnel than these lazy guys. If you want heart attack, use this post office. 1.They dont pick up schedule packages and yet send messages that packages were successfully picked up. 2. they dont deliver, they dont ring bells, they dont knock your door but 3 days later they return to your mailbox and shove attempted delivery notice in your mail box. 3. You schedule redelivery and yet no one shows up with the package. 4. They find it much easier to return to sender than deliver to recipient. to say they are horrible is understatement. They are worst than HELL. SHUT THIS POST OFFICE DOWN. period read more

Terrible post office! The workers are very slow, rude & in my opinion incompetent! Shipped a package, 24 hours later still not scanned or shipped out. My postal carrier always get my buildings mail/last names mixed up, and she never comes before 3 pm. I pointed out once how I always get my neighbors mail, and she responded with, it wasn't me..and then she says whatever, as she is walking away..Really??! No wonder USPS is cutting down! read more

the wait wasn't that bad on a busy saturday. Someone is always up front to help if you need help. They also have someone popping out every few minutes to see if anyone is just buying stamps or picking up a package. Way better then the average post office . read more

Dear Throggs Neck Post Office, You are horrendous!!! Completely 100% horrible. Your workers are nasty and lazy. I have now had to mail out invitations twice! People still are not receiving them. I have added extra postage because you claim an envelope that is 5.25" is too high! Besides the fact that this is absolutely ridiculous, I gave in and added the EXTRA 22 cents. I have already received one back because you marked the wrong side of the envelope when it went through the machine! Exactly how hard is it to put envelopes through a machine!?!?! Now only certain people are receiving the invites. How is it that 1 person in City Island, 1 person in Monroe and 1 person off bruckner blvd can receive it but someone off Pelham Parkway and people in Long Island are still waiting?? Do you people work at all!!??!?!?!?! You are horrible! This is why no one wants to do business with the post office anymore and you need to charge people 22 cents extra for a envelope that isnt over weight or over sized! PATHETIC! How about you all get off your asses and maybe do your jobs! I don't understand why these invitations cannot simply be delivered!!!?!??! And on time! SAD SAD SAD! read more

I live in northeast Queens and could not find a post office in Queens with walk-in passport service. I work in the Bronx so I knew this location was close to the Whitestone bridge. I went on a Saturday morning around 10. The staff was very helpful, efficient, and friendly. There was an employee there who made sure the customers had all the necessary documents for passport applications. I was out in about 40 minutes. The clerk was very nice and worked efficiently. I wish I had this post office in my neighborhood. Would recommend passport services here in a heartbeat. read more

Zero stars would be the best assessment of their poor service; they never delivered a First Class package I was at home all day waiting for, other mail was delivered to my mailbox but not the package which they claimed was left "in mailbox." I have filed an investigation, but I would much rather use UPS/ FedEx/ DHL than deal with this again. read more

This is by far the worst post office i have ever had to deal with. On numerous occasions they claim they delivered a package when it wasnt and when they are questioned about it they say well its your word against the delivery person. How difficult is it to read a name on a box and deliver it to the proper address. Seriously we learn our numbers and alphabet in the first grade so unless a five year old is delivering my mail it shouldnt be that difficult. read more