This post office was marked permanently closed on the Waze App, but I confirmed it is open and…read morefully operating today. The office is bustling, but the professionals working there work efficiently and with kind demeanors. Although there was a wait due to the steady flow of customers, I was glad to wait in such an orderly fashion. The lone Postal Worker, Monica, handled herself like a seasoned pro and got customers through swiftly. When a co-worker joined her, things went even more smoothly, and I got back in line to ask another question to save myself the time and frustration of agonizing through Google search for the answer. I'm glad I did. Monica answered my question and gave me the materials I could use to prepare for my next trip to the USPS and make things even more effortless AND less costly. I've always been a fan of the Postal Workers Union. Like many of our "blue-collar" workers, I feel that postal workers are undervalued and underpaid. They provide invaluable services, usually with a smile. I am most GRATEFUL for my local postal work and for this post office.

I had an extremely unacceptable experience at this USPS location while trying to verify my identity…read morefor a Change of Address request. After being instructed through the USPS online system to verify in person, I followed every step exactly as directed. I brought my barcode, a valid primary ID, and a voter registration card, which is clearly listed by USPS as an acceptable form of secondary ID. From the moment I walked in, the clerk was rude and dismissive. She barely made eye contact, gave me clipped commands like "I need your ID" and "I need the barcode," and made no effort to assist or engage. I had to awkwardly reach across the counter while she sat still. She complained about glare on her screen and then delayed the process by questioning my voter registration card. First she claimed it was expired, then she said "we do not do those up north." She called over a coworker who clearly did not even know what kind of document was being discussed and confused voter registration with vehicle registration. Both employees showed a clear lack of understanding of USPS policy. When I offered to provide a utility bill instead, which is also an acceptable form of secondary ID per USPS, she told me "we do not do those" either. At that point it was clear she was just making excuses rather than following actual USPS guidelines. After stalling and checking with someone in the back, she finally scanned the barcode and completed the process. But even then, she did not confirm anything or give me a receipt. When I asked if it was done, she brushed me off by saying "they probs just gonna send you sum in the mail," giving me no clear confirmation at all. Only after I asked again did she finally acknowledge the process had been completed. This was a simple, routine service that should have taken five minutes. Instead, I was treated with indifference, hit with misinformation, and left unsure if anything had even been processed until I pushed for confirmation. I followed every instruction from USPS to the letter and was still nearly turned away because your staff do not understand your own policies. This kind of experience is unacceptable from any public-facing service, let alone a federal agency responsible for mail and identity verification.

I visited here at 1pm on a Wednesday afternoon for the primary person of checking for my missing…read moremail. I went on vacation and utilized the hold service. I was supposed to receive my mail the next day but I did not and several days had passed. While the staff were friendly, my issue was not resolved, which was frustrating. They checked to the back to see if it was there and wasn't. They couldn't tell me any other steps and I was told I had to call customer service, which is an 800 number... That was an annoying process. Calling customer service makes it difficult to get in touch with an actual person and the wait time was long. Thankfully, they have the option for a call back. Nonetheless, I feel like they should be knowledgeable about common issues that may arise such as how to report missing mail online, etc. It was a stressful day.

How absurd is it to write a review of a post office. However, this location is SO BAD that I feel…read morethat it needs to be done. About a month ago I did an online change of address but immediately realized that I entered the wrong date for my move. I went to this post office to speak with an employee in hope of getting the change order adjusted immediately. The agent I spoke with didn't know what to do, so she conferred with the agent next to her. It was determined that the best course of action was to cancel the address change request and start fresh when it went through, in about three days or so. She entered the cancellation. Except she apparently didn't. I checked online and the change order had not been cancelled. I had to do it myself, no big deal. When I actually did receive notice that the change was cancelled, I waited a few more days (as she had suggested) and then went back to this post office with a change of address card with the correct move date. I figured I'd do it the old-fashioned way with the card this time so I could ensure that no mistake was made. Ironically, I had the same agent. She entered my COA info, even examined my driver's license. But guess what. It's two weeks later, I check the online system, and there's no change of address on file for me. This was not my first negative experience at this post office. The workers are completely indifferent and often rude.

Definitely don't buy prepaid stamps. You can use the kiosk but you need to have the package ready…read more I was not able to buy a flat rate stamp in the machine and the agent only had singles so I had to buy a bunch of them to use on the envelope and also get a separate tracking sticker. Not very convenient but the staff was helpful and I got it done. Plenty of parking. No sliding doors and hard to go in with a walker or wheelchair. It's also narrow in the main lobby area and the waiting island is also thick so i I recommend walking without one or using the kiosk. I give 5 stars because of service but I would give 4 stars for the accessibility and availability issues.

STOLEN PACKAGE. THIS IS A CRIMINAL POST OFFICE WITH CRIMINAL DRIVERS. A package sent with signature…read moreconfirmation and insurance from Langley WA and marked as RECEIVED by Burlington NC P.O. 2 weeks ago has never made it to the recipient!!! A personal visit to the P.O. by the recipient was met with stonewalling. No explanation given. 10 days passed. Package has not been found. By their own data it had reached their office successfully, but not the recipient. The sender asked their local P.O. staff, with whom many packages have been sent, if they had heard of such a thing? They were skeptical and said it was NOT normal, they guessed the package had perhaps fallen down the side of the driver's seat? And to submit a missing package report and to phone the Burlington P.O. Report was submitted. Calls were made from sender, during which they said they didn't know where package was, promises were made by Burlington P.O. for a call back which never came. Today, Monday September 29 several calls from sender only received a busy signal. The package was lost or stolen by Burlington P.O., or their staff driver, and they are reluctant to admit it. Sender is now filing an insurance claim. The Post Office should either admit they lost it and initiate a lost ticket which would enable the sender to claim insurance, or they should deliver the package to recipient. Very poor service, possibly criminal. Other reviews on Chamber of Commerce attest to the same behavior over the years. This should be reported. Sender BEWARE!!!

An older white male behind the counter is extremely rude to customers every single time I have seen…read morehim working. He was being rude to the customer in front of me today and when I called him out on it, he refused to give his name and when asked who the supervisor was, he said, "Me!" Plan to lodge a complaint. This is not a one off thing that you can explain away by saying, "Maybe he's having a bad day"...If so, every day is bad for him. I would avoid this branch at all cost unless youre ready to be treated poorly...

This is my favorite Greensboro post office. Even in the midst of Christmas rush, they are not busy…read more I have been here two Christmases in a row and always had better luck than the off-peak transactions I have encountered at other locations. I appreciate their courteous staff and ease of location. I had to mail some packages today, and I appreciated the friendliness of their employees.

Went to ship something on ebay, the man told me I should pay 7 dollars to print a shipping label…read morefrom ebay so he could scan the bar code. he took my phone and clicked on it for me but no bar code popped up. he didn't apologize and I was out 7 bucks plus the $14 to ship it. he gave me the wrong tracking number too. a righteous man wouldve taken 7 off from the 14, he was a moron. never going back there

Short lines-even at lunch; friendly people and convenient…read more The parking lot needs a makeover, but otherwise one of the best post offices in the triad.

I made an appointment online for the passport services here for my boyfriend and I since many (if…read morenot all) of the Post Offices in the Triangle were totally booked for 30 days out. We were already in Greensboro for the weekend so driving to downtown High Point wasn't too far out of the way. We just needed an appointment ASAP for an upcoming trip out of the country! The confirmation email I received after scheduling our appointment online asked for us to arrive 10 minutes early, and I can see why because at 2:30 PM they were really busy! This post office has a sign up on the wall asking for a limit of 4 people to be inside at a time, which people were clearly not following, but there was no one in the separate room for the passports, so it was fine for us... At least everyone was wearing a mask! The woman helping us get our applications in order was very friendly, helpful, and made great small talk while we were there. My appointment for 2 adults was scheduled from 2:30 - 3:00 but we got everything taken care of, including photo (and a retake or two), and were out of there within 15 minutes! I was pretty impressed. On our way out, we did encounter someone asking us for a dollar, which is always a little uncomfortable, but other than that, the passport service here was 5 stars from me.

If you plan to use the mailboxes, or the self service kiosks, you'd be fine…read more If you have to get some help from the staff, then be prepared for some wait time. The staff tries to help everyone, but it is inefficient.

My package hasn't moved from this location since May 4. By reading the reviews now I feel it maybe…read morewas stolen from a worker .

This post offices gets you in and out in no time. I've never waited a long time in line like ever…read more The employees are nice and one guy is really funny...always cracking jokes.

This post office is right behind IHOP. It's a pretty large facility. They have a pretty extensive…read moreinventory of shipping supplies for sale. They even have greeting cards! There was only one person in line in front of me. There was another person being helped who was purchasing some things. They have a different cashier for that, which is nice. Everyone was very polite, and the place was well stocked, bright, and clean. 5 stars!

My passport expired so I had to go in person to renew it. I went on the website and found out that…read morethe closest place to renew it's only 13 miles away from me which is Danville's Main Post Office. I made an appointment online, filled out the application and printed them. Before my appointment, my husband and I went to Walgreens to get passport photos. That's in another review! Lol What a great experience! The Passport Agent's very nice and friendly! The whole process only took about 15 minutes. Oh, they also have passport photo service available, fyi! I was so happy with the whole experience that I'm telling everyone I speak to about it!! Lol My son and his family are planning to get theirs there. His passport expired and my daughter-in-law and 2 granddaughters (minors) will be getting theirs for the first time.