On February 4, we had shipped a 20x20" box that according to UPS.com had never left this store…read more Over a month later, we believe it was stolen and the management turned a blind eye to the situation. Very unfortunate, would not trust this location with expensive packages.

Kaydin and Will at UPS are absolutely amazing. They always go above and beyond to help me, are…read more incredibly patient, knowledgeable, and genuinely kind throughout the entire process. They take the time to explain everything clearly, make what could be a super stressful experience, feel easy and seamless. I used to get a lot of anxiety going to the ups store, I still do but they make it so much easier You can tell they truly care about doing their job well and helping customers, not just getting them in and out. Their professionalism and positive attitude make a huge difference, and it's rare to encounter customer service this good these days. UPS is lucky to have these two and so are we!

I use this FedEx Office location frequently, for everything from printing to shipping, and have had…read morenothing but positive, wonderful interactions with them. Most recently, I had to ship a package overnight to California, and their service was quick and efficient. As promised, by 11am the next morning the package had arrived at its destination! I mainly use this location for printing, using their very handy Print and Go service. I just send my doc to the Print and Go email address, and it's in their system almost instantly. Then, I can just show up and enter my confirmation number into their printer. Voila, my docs are in my hands in minutes. The output is nice, too, as their printer is much higher quality than my home deskjet. This location is a small one, but they have everything I need, including some office supplies, cards, and books always in stock for a little retail therapy. My only wish is that they had longer hours - they're pretty much only open during the day (and closed Sundays) so plan accordingly.

Impressed on how little effort and communication was done in their end with reuniting me with my…read morepackage that was lost In transit.

This place is crap, The service is crap,…read moreA girl with pink hair Was running the place, And she was not helpful at all, She would fit in at Walmart very well!

I LOVE the current owners! I LOVE the fact I can count on my mail going out safely and so…read moreCONVENIENTLY without going to the main PO downtown. I LOVE the fact they have a notary service also. This cute little shop is so close by for my husband and I. I am ALWAYS met with a cheerful person behind the counter. I often meet other customers who have smiles on their faces too. What a pleasant business to walk into, practically in my neighborhood.

Worst shipping center of all time. They shipped my package…read moreto the wrong addres. Did nothing about this. I had to get my money back from the company I ordered from. I reordered from that company.The exact same item in which fedex lost for the second time. First I was told they have it in burlington, but they're not going to give it to me. Back and forth over the phone emails, texting customer servic. Promised it would be here. I get an email saying they lost it again. This bologna has gone on for 6+ weeks. Suddenly they don't know who I am, and they don't know anything about my package . My support ticket has been closed. For the second time I own a jewelry business at an art business. I-ship my items that are ordered from online. There is no way I would ever use fedex ever ever ever for any of my shipping.I don't recommend you use it either

Lost my package, took pictures of another order that was not even tracking number ?? AI is…read moreridiculous to get past before you even talk to anyone! go UPS at least they care about their customers!

I would not use this company if someone paid me. It's a pretty long story and right now I'm so…read moremad, I couldn't do it justice. I bought service for 2 phones an iPad and internet. I never received the phone because it was lost in shipping. When the purchase was made, they gave me 3 SIM cards and told me to come in when the new phone came in with the iPad and both phones and they'd download everything and get it going for me. Since I never received the phone, I never was able to use any of their equipment or anything of theirs and they still charged me almost $300. This is just wrong.

I went in there between 4:00 PM & 5:00 PM on 3/30/26. When I first walked in, there was a guy…read morewalking out who was visibly upset, then he said something loudly to the manager before he left. I just went in there to simply buy a pair of airPods Pro 3. There's no such thing as simply purchasing something in this store. You have to wait for the customers being helped to sign contracts, give personal information, etc... That was a little annoying. After a few minutes of standing there waiting with another customer, the manager said directly, "I'm going to have you guys sit over there while I work with this client." He didn't ask politely if we could please sit over there and wait until someone was available. He TOLD us he was going to "have us sit down". I promptly walked out. He won't be "having me" do anything. He especially won't be having my business. Someone should "have him" choose his words more carefully. How does someone who talks like that to customers get into management? Is the workforce really that bad? I found the EarPods for sale on Amazon. Glad he was a jerk, he saved me some money.

quite a drive for me living just south of Olympia, but well worth it, next time will give myself…read moremore time to enjoy the area & this amazing music shop. found Crossroads had the Martin in stock I was looking for thru the Martin website, had tried a big box music store near Seattle but pretty much ignored so walking into Crossroads & immediately greeted & attended to by Sara, one of the owners of the "mom & pop" musical instrument shop was very pleasant. The Martin Jr in stock was hanging with the other guitars was ready to play & she set me up to try it out. They had a good selection Martin accessories including a good assortment of guitar strings including the Martin brand so I also bought a spare set of the Martin LifeSpan Phosphor Bronze Light strings. I was short on time so did not get a chance to fully take in the ambience & experience of Dan & Sara's music store, but reading up on Crossroads before hand on their website & stepping into their store, I felt the warm embrace of some good vibes, and appreciate their community involvement in local music events in this very charming waterfront town. I like contributing to local businesses so I not only walked away with a very nice Martin acoustic electric guitar, it felt rewarding to give back. I hope to explore more of the Washington peninsula & look forward taking more time visiting Port Townsend & Crossroads Music.

Great selection! They had many more Ukes than your average Guitar Center and many higher end models…read moreincluding KK and Martin that can be hard to find even in Seattle and Bellevue. The owners were friendly and helpful and encouraged trying out different ideals. (I loved the wonderful KK baritone) and gave useful and helpful tips on restringing. My kind of music store - they are passionate about their stuff and it shows.