I use this FedEx Office location frequently, for everything from printing to shipping, and have had nothing but positive, wonderful interactions with them. Most recently, I had to ship a package overnight to California, and their service was quick and efficient. As promised, by 11am the next morning the package had arrived at its destination! I mainly use this location for printing, using their very handy Print and Go service. I just send my doc to the Print and Go email address, and it's in their system almost instantly. Then, I can just show up and enter my confirmation number into their printer. Voila, my docs are in my hands in minutes. The output is nice, too, as their printer is much higher quality than my home deskjet. This location is a small one, but they have everything I need, including some office supplies, cards, and books always in stock for a little retail therapy. My only wish is that they had longer hours - they're pretty much only open during the day (and closed Sundays) so plan accordingly. read more

Impressed on how little effort and communication was done in their end with reuniting me with my package that was lost In transit. read more

Nobody at this location is paid to think or sol e problems. They is zero ability to apply one ounce of common sense or problem solving aptitude. Good thing there is a Federal Minimum wage for widget stampers! read more

Jason is the best. I first encountered him at the beginning of 2023 when he helped me to make copies for my divorce proceedings. He was very pleasant and was very nice in showing us how to use the machines. Interacted with him again today when I needed to ship something out and he was very friendly and made an impression. I will continue to go to this location for my FedEx needs. Jason is an asset to the store. read more

Tried asking the office lady for a W2 and she answered rudely and said we don't do that here when there supposed to give us our w2 she could have been nice about it but she was very rude. read more

Very rude when calling! Nasty attitude! FedEx has a lot to fix. Not what you want to hear in the morning.

I had a question about my package so I called them and the man on the phone was super nice. I came into the store to pick it up and the service was super fast. I'd definitely go there again. My problem was my last name, I thought it'd be a big deal because my package had my maiden name and my ID has my married name. The man on the phone just told me to bring an old ID or marriage license. But really I didn't need that. I was freaking out over nothing. Lol read more

Been waiting for a material delivery for almost 4 weeks. The first attempt I can understand as we had snow that day but it was clear 3 days later. Roads have been dry for 3 weeks now and I can't get them to pull it off and let me pick up. Trying to get a hold of a human is a joke. Automated voice keeps telling me it's on the truck and to be delivered and that a rep couldn't give me anymore information. That's been 2 weeks of calls. read more

These folks were awesome! I bought some artwork at Pikes Market and needed to ship it all way to Virginia. They were super helpful and boxed it all up and they had a good sense of humor! There was now high maintenance "Sighing" that you get a some businesses. They immediately got to work and packaged up the artwork in a "Huge" box. Granted it was expensive but it was definitely worth it and a very smooth process! Walking in to the store I thought it was going to be very painful but it was a great experience! read more

FedEx Office Print & Ship Center - Shipping Centers Near Me - Burlington, Washington

Several times I've ordered packages and it gets "stuck" at this delivery facility. I check the status everyday and it says "on truck" "out for delivery". It seems they hold the package an extra week! Very frustrating. They also don't deliver if my dogs are in the yard. There's several locations they can leave the package if they are that scared. Also, they don't deliver on Mondays. Even if it says your package will be delivered that day. It won't! This has happened countless times. I'm going to only order from stores that use UPS not FedEx to avoid this from happening. read more

I have lost track of the shipments that have been stuck for weeks at this facility. If no one works there shut it down and don't use it for a distribution center! I ordered a Pixel Pro, and it was in Everett on Nov 19th, (where I live!!!) then taken to Burlington for some reason, I guess it's the "distribution center" and from there it just sits...it's Nov 29th and I am paying on my phone already, and don't even have it! Get your act together will ya!? read more

Supper slow, your package will just sit at the Burlington location. Even if your 30 min away they don't care. Should have had it a week ago. Never again terrible experience. read more

PIECe OF SHIT FedEx people need to update their STUPID times. On MAPS it says they close @ 8pm!!! That's a load if crap shit. I got there around 6:50pm & they were already close. Wasted my damn time!!! If I could I will give them 0 stars!!! read more

The lady working in the morning on November 5th is a real... One of my first times needing a return label and just shows total attitude for me asking questions lol read more

If I could leave zero stars I would. Customer service in nonexistent! The employees are rude and unwilling to help to resolve issues. When asked for a manager to speak to, to resolve an issue the associate couldn't I was told there was no manager and hung up on. This happened with multiple people within the location. Very furious and disappointed with this company. read more

Horrible franchise of FedEx. I ordered a package from Amazon.com with 1-day shipping. The package should have arrived today, 9/10/2011. I waited at home all day to receive it (even though it didn't require any kind of signature), and it never arrived. Then, of course, the FedEx site indicates that they 'attempted delivery', even though I have no door tag on my door. And FedEx takes Mondays off. So, now, my 1-day shipping will turn into 4-day shipping at the best. Amazing! I wish Amazon.com would just stick with UPS. Note: Always check Yelp's 'Filtered Reviews.' One of the businesses I reviewed has a 1-star rating with only 1 review, but there are 5 'filtered' (hidden) reviews averaging 4.8 stars! read more

For the past week they have told me my package would be delivered and right when the day ends they put it back to pending. One day they said they tried to deliver at 6am?? And when I called the representative told me they probably never tried to deliver it for whatever reason??? And they also lied about the days they were open as if that could have helped them in some way? I always have issues with fedex but this particular branch really makes things so much worse with their lying and inability to even try to deliver packages. read more

Amazing, prompt service. Dina, the store manager, was extremely patient, kind and helpful. I wish i lived in burlington just so that I could use this FedEx all the time read more

These folks were unprofessional and even hung up the phone on me. They took 3 weeks past the original delivery date of my package to deliver it. They even said I could go pick it up if I didn't want to wait. BLUF, don't use this FedEx office in Burlington WA if you want your package delivered on time. read more

Burlington, WA FedEx Ground service is sadly lacking in customer service. I use regular FedEx all the time, and they are great. This is one of my first experiences with FedEx Ground. I have had a much-needed package at their facility and on their truck for three days now, and I still don't have it. Every day for the past three days they have guaranteed me that it will be delivered. And I'm still waiting. The first day said "delivery exception." I asked what that meant, and they said it had been put on the wrong truck, and that no delivery was attempted, but that it definitely would be delivered on the second day. The second day also said "delivery exception," so I called again. They said when it was taken off the wrong truck on the First day, it was sent to the wrong department, so it didn't actually make it onto the truck on the second day. So I am sitting with a torn-up kitchen, and an assurance that it will be delivered today (for what that's worth). I intend to contact the merchant that shipped via FedEx Ground, and to write to FedEx corporate. This facility is not living up to FedEx standards. read more

Just had a positive experience at this local FedEx branch. The guy working here helped me out with a difficult shipping label and got my package ready to ship quickly and with a cheery attitude. Just wanted to add this to counter some of the negative reviews posted here read more

Here we are now 3 days since I first gave this FedEx depot review and guess what? Still NO package!!! The incompetence of the Burlington depot is astounding. Plus they lie. They said they tried to deliver it at 3:38PM last Friday. They did not - I was at home and on the lookout for them. I have given up and am having the package re-routed and hopefully that will work because I cannot miss anymore work by staying home. read more

Employees are snappy and sarcastic at this location. They work fast, but common guys - we could do without the arrogant sense of humor, don't ya think? read more

Delivery attempts were made to deliver my package on 3 separate times at nearly the exact same time in the morning, even after contacting FedEx to tell them anytime after 1 pm is alright, I then asked if it could be delivered Saturday, since they work that day but not Monday, I was told they had made 3 delivery attempts and would make no more, the location in Burlington is a 1.5 hour drive each way. from now on I check with a shipper and if the intended carrier is FedEx I tell them I'm sorry but unless they can make other arrangements the deal is off read more

After years of reliable delivery to our commercial address in Everett, WA, the FedEx depot in Burlington seems to have lost track of our location. Apple compounded that error by designating a shipment for 'home delivery' to our very industrial location. The delivery service should ALWAYS call the delivery location the moment that the driver is experiencing trouble with delivery. The drivers should also ALL have cell phones to call the delivery address. Before this, we only had trouble with DHL/Airborne (aka DHL/Airhead), which had a 100% delivery failure rate--despite all of the times I called in to correct them and complain. read more

Had a package sent from Seattle WA to Oak Harbor WA on Jan 7 2011. Was picked up at 4:40 PM. arriving at Burlington 5:33 AM on the 8Th. On the truck for delivery 5:40 AM for delivery on the 10Th. Just fine so far. Waited for the package all day on the tenth, Got my delivery from UPS and USPS with no problem. No Fed Ex, Got the "Delivery Exception" Due to local weather, Needed the package for installation on the 11Th in the morning! If UPS and USPS can deliver with no problem ms then why couldn't FED EX?? The company that I bought from has FREE DELIVERY and would have delivered it for FREE on the 12Th. The ONLY reason I had it shipped FED EX was i needed it on the 10Th as promised, Just another Sample of POOR FED EX Ground Service over the past few years. It will be the LAST TIME! read more

Sent a package from Cupertino, CA to Bellingham, WA on 12/15/08. It is now 12/30/08 and the package has still not arrived. The tracking information on the FedEx site alleges that the package arrived at the Burlington depot on 12/18/08....and has been sitting there ever since. So if you want slow service and lousy information, use FedEx. By the way, I also sent a package via UPS on 12/18/08 to the same address in Bellingham, WA and it arrived four days later. read more

I ordered a package through fedex, what i dont get is how it takes two days to get from ohio to kent but then takes 3 days to get from kent to burlington and another 3 days to get from burlington to birdsview, which is only a 30 minute drive. read more

I was extremely impressed by the customer service skills and willingness to help from the staff at this Fedex location. I needed an item from a digital format enlarged to a specific dimension and clarity for a painting I was working on. During the process the staff were curious, involved, and happy to see I was happy. When my fee was only .23 cents for services rendered, I became a Fedex customer that will recommend this company whenever possible. Thanks! I sold the painting a week later for $1000. read more