I have been going to this post office for the last 2.5 years. Even before the fire at the Airport…read moreRd office. The tellers here are SO friendly, laughing with customers, and always happy to help! Today I went in to get a moving form (because the tech support online could not figure my issue with submitting the move online), and they told me I had to go into an office and submit it manually (what?). So when I went in, the office was closed for lunch but the woman teller was closing the door and was kind enough to go get a form for me and explain how to submit it. I didn't realize it was closed for lunch (1pm-1:30pm) but she still helped me, was very pleasant, and she was 15 minutes into her lunch! Thanks to all of the tellers at this location! You make coming to the PO fun!

I live in West Goshen, PA and our post office has been closed due to a fire months ago so we have…read moreto go to drop off packages at other post offices. Today (Saturday!) I had a package to go out and the mail person already delivered my mail so I checked to find one nearby to drop off my already paid for package. The website for local post offices said that the hours for the Westtown Post office is open until 3p. So I jumped in the car and drove 20 minutes to arrive at 1:10... Maria told me the hours are the ones noted on the door of the post office and that it closed at 1pm. UGH!!!! I now wasted 40 minutes of my day and my package will not be sent until Monday.

The Gradyville PO (on Middletown Rd / Route 352) is not to be confused with the Edgmont PO (West…read moreChester Pike / Route 3). This is a great little PO in an old building with beautiful log beams and stone walls. The atmosphere here is so much more relaxing than the crazy-busy POs nearby. Cheryl, the main postmistress, is really sweet. She has traveled all over the world and has amazing stories. Hours and size are not as extensive as other USPS locations nearby, but this PO is appropriate to the section of town it serves. (Gradyville used to be all farm, now it's becoming developed.) Note hours, because they close for lunch. Handy access off of Middletown Rd / Route 352, with a Sunoco nextdoor, and a neat antiques store across the street.

mailed a card to my daughter on February 5th which was placed in my mailbox for pick up along with…read moreanother card to my Grandaughter from my home on Norwood Road. My Grandaughter received her card on the 11th but my daughter did not receive her card which contained two checks. I was contacted by a neighbor who lived on Woodland Drive on the 12th who came to my home with the two checks for my daughter which she found on her driveway. The checks were wet and had the note I attached to them but the card and envelope was not there. Please explain what could have possibly happened for this to occur.

Shouldn't even get a one start. I was trying to get my passport so I went in one day and asked…read moreabout how to go about the process the post office work got all mad at me and just said" you need to make an appointment " so I made an appointment two days later. Once I arrived he called my name and said " we're is your paperwork" I said " all you said was to make the appointment " then he basically said he can't do anything without the paperwork and I wasted my time for two days and still no passport. Mind you there appointments are all booked so I tried again on the walk in passport days that say the times online and he said " we don't do that".

Prior reviews are hot and cold. I have had multiple experiences, hot and cold, so 3 stars for me…read more Sometimes they are quick, sometimes ridiculously slow. Usual PO drama with workers acting weird (being really slow like they're spaced out, or deliberately being obnoxious), and customers acting weird too (shuffling oddly in line & getting in my personal space, getting infantile that there is a wait, etc.). IDK what it is about USPS, but when there are lines at the PO people get strange.

I went here to main a priority mail envelope late in the afternoon and did not know if I would get…read moreto My usual post office on time. I was third in line. One service person was not taking customers. The other was working quickly but so quickly that seemed almost rude. He seemed pressured to get people out the door and he was successful in doing that but it was borderline rude.

8:00 pm deliveries without the Christmas holiday and my tracking showed item was out for delivery…read more12/14. Still not received

The telephone number listed as USPS West Chester is out-of-service, so it's impossible to call…read more Service at the post office is ridiculously slow. I often see two or three people wasting time behind the counter while one person attends to a growing line. There's a reason the USPS is struggling with finances. Customer service is abysmal.

Worst post office. Arrived at 8:30 am today. Security door open. 10 customers waiting. Told them…read morethere was a long line . NO response. Rude. Terrible communication. Nothing. I left at 9:00 am. All 9 customers left. 1 customer continued to wait. Lunch 12:30 -2:00. Close this government office down. They all should be fired. No star.

Website says it's open...got there you can hear people talking in the back. There's a sign that…read moresays they're closed due to staffing for the next hour and a half. I wish I got an hour and a half break for lunch as a nurse practitioner and maybe this is why government jobs are in the toilet ...Who would work there with this kind of lousy service

This experience is only for the customer facing service. I'm sure that the postal employees…read morethemselves are working very hard behind the scenes. This is a postal annex, not a full Post Office. There is no retail window to buy stamps, pay for package shipping, or do other services. You can come here and drop letters in a drop box or pick up mail at a PO Box. You can also leave prepaid packages with an employee at the window. But it's confusing how to ask for an employee--there is a doorbell sort of half outside the lobby to ring. The hours are also unusual, like closing at 4:15 (rather than on an hour of half hour). There is also only a mailbox inside the building, not outside. So if you arrive after business hours, you can't even leave a letter elsewhere on the premises. This is unlike any other post office I've ever been to--every other post office or annex at least has a collection box for letters outside. (If one is here, it is hidden.) The employees whom I've interacted with here have been friendly and helpful. But I'd recommend going elsewhere if you're a customer looking to drop prepaid mail.

Horrible. One office tells you they don't take complaints and sends you to Annex. No one answers…read morethat phone. EVER. They're not delivering our business mail. So incompetent and uncaring.