Really speedy today, only waited 35 minutes in line. This…read morepost office has 3 clerk stations and one clerk. It has been this way for years. The single clerk does a good job, but when there are 15 people in line one would think they could get someone from the back to help. With all the "socialist Democrats" (communist) getting elected, our entire society will reflect this post office.

22 years experience. It has gotten much worse with time.. If you go there, and you will have to go…read morethere if you have a package. Because they will not deliver to your door, you will wait in line from 1 hour to 3 hours. They used to deliver the packages to your door. The nasty man who is always there at the counter tried to gaslight me 'I have been here 10 years, and we never have'. Well, I have been here for 22 years, and they did up until this year! And calling ahead? Hah! They apparently take the phone off the hook when they open. I have called as many as 50 times in a day. Busy every time. Therefore you just have to go wait in the interminable line merely to ask a question. If you can use Fedex or UPS, but be aware. These shippers use USPS for the "last mile" in this rural area. So really only for packages of a large size and/or weight. UPDATE: Two days ago they put my package in the wrong parcel locker. Fortunately the neighbor knew me and reached out. Today my Amazon update says "Package delivered today to parcel locker'. There is nothing in my mailbox. Who knows where the item is. And this time it was something of a high value. Staggering incompetence couple with a complete lack of accountability. I am on the phone now. Ha ha ha. Di i mention they DO NOT answer the phone. It will ring 20-30 times and then hang up. And I will call again. Sometimes, they will answer the phone. Only 1 minute after opening, and 1 minute before closing. UPDATE: My package was misdelivered. On Amazon is says 'delivered to parcel locker'. It is not there. I tried calling. For one hour. No answer. I drove to PO at 7AM (they open at 7:30). There were already 3 people in line. By opening time there were ~ 30. But only one person working the counter (3 stations available). When i explained to the single customer service rep what happened, and that the same thing had happened last week...she went in back to look for my pkg! Completely illogical. I told her it was delivered to someone else's box! I was not there for a pickup. She wasted two minutes while ~ 40 people stood in line. At the avg pf ~ 3minutes per customer the best case scenario for the last customer in that line was a 2 hour wait. When she got back to the counter she understood the issue. She told me the carrier would in ~ 8AM and she would call me (I left my phone #). it is now 10AM. No call. And there will never be one. I tried calling. No answer. Why is there 1 person working the counter with 40 people in line? There are several people in back. i understand they are not doing nothing, they have their jobs. I also understand there are training requirements and not everyone can work the customer facing position. So....manage the resources! Get someone trained for that job and put them in front to only deliver packages. This would cut the queue quickly: The problem: Pagosa population increases seasonally. Tourism increases seasonally. Short-term rentals increase seasonally. Package volume increases seasonally. Lines increase seasonally. The solution: Forecast demand. Staff accordingly. Cross-train where practical. Reallocate resources during peak periods. UPDATE: Neither the lady at the counter nor the carrier ever contacted me, as I was told would be done. I did, however receive my pkg after I left a letter at the mailbox for the carrier, hopefully this will result in my mail being properly deliver going forward. OTOH, I also received a 'sorry we missed you' slip. This is for another item I was expecting today. it is a small item, small enough to fit in the parcel locker. So why was it held at the PO? Well, let's look at the 'Because' section on the slip...hmmm...see anything wrong with that? Yep, no reason selected. There are seven possible reasons, and NONE of them are checked! But she wrote '90' and circled it. Presumably some internal PO code? It means nothing to me, the customer. So who knows why it was not delivered.

worst customer service I've ever experienced in my life, they purposely hang up the phone so they…read moredon't have to talk to any one, the line is out the door every moment, the workers are lazy and won't deliver packages at all, everything gets sent back to the sender even with the address physically written on the package, everyone else can deliver packages besides these troglodytes

I'm not sure if this store has changed hrs but it's always closed when I go. When it is open, the…read moremanager spends a lot of time talking and talking and talking. Meanwhile the line is going out the door. The manager or owner (not sure) has hired some great people who sadly never stay. She blames them but she seems to be difficult to work with and makes it an unpleasant place to work. The last time I returned something the box it came in wasn't needed and she made me take it back and shoved it at me. The manager needs to work on her people skills, come in on time and be nicer to the people she hires.

I ordered 2 items from Macy's for my wife's birthday to be delivered to Taos NM. We were staying…read morethere for a week. For some reason the post office said it was an undeliverable address. This was the exact description of the tracking info Latest Update Your item could not be delivered to the intended recipient or returned to sender. It has been disposed of by USPS. Someone at the time share we staying suggested going to USPS depot in Taos to get the packages. Why couldn't USPS have the told us to do that instead of saying they were disposed by USPS? They're system is so screwed up. What kind of customer service is that?

Look for JUSTIN here. He is a professional and kind postal worker. I'm…read more I do not hear from him: "I'm sure we've told you this before." "That's OBVIOUSLY not my keypad." Nor does he interrupt me when I am speaking. I'm so glad you are here (every day but Wednesday when he is at the Bertha location).

I have never treated so poorly by a post office as I have the Bayfield, Colorado location. I have…read morea temporary address (actual street address) while my husband and I build a new house in the 81122 zip code. I have used the address for packages that I have either ordered for construction or medications from my VA Hospital in Phoenix. Until this week I had no issues with my packages either being delivered to the address or I picked them up. I returned from a trip to Phoenix VA Hospital only to find out that any packages that arrived while I was gone were returned to sender, week of August 20th. I went into the post office on Monday August 28th to pick up said packages and when I was informed that they had been returned I asked the employee who typically has handed me packages in the past she stated that this location was no longer going to hang on to mail that they consider undeliverable. Now mind you I have been picking up packages all summer so this is something new . No "I apologize as this is our new mode of operation, etc". She continued to tell me that they will have it for 24 hours. Before returning it to sender. Imagine my surprise and chagrin when I show up this morning to pick up a package that had been there for less than 24 hours and the same woman tells me that it's already been returned. ‍ And she denied that she told me 24 hours. I asked to speak to her supervisor who was also rude, accused me of pointing my finger at her when I had not. After further discussion and getting no where I was asked to leave. Rude, disrespectful and clearly not on the same page when it came to information about their processes. Going up the chain...

The Bayfield, Colorado Post Office needs a new Postmaster. Victoria Delsid is completely rude and…read moreneeds an attitude adjustment. She needs to remember she works for the public as taxpayers! Her rude and abrasive attitude is not welcoming for a small town. Good luck when going in to pick up a package. She makes you feel like you are bugging her and this has happened more than once in the last six months I have lived here. HORRIBLE customer service.

great service and Patrica is a breath of fresh air, she could not be nicer. if you need any help…read moreshe is there for you and happy to do it. need more Patrica's.

Very impressed with the service I received at the Ranchos De Taos post office. The staff went out…read moreof their way to help solve an issue that was created by my mistake. Always friendly and helpful people.

The woman that works there does an amazing job for only one person with all the mail, scans,…read morereports everything. She is always so sweet and caring. By far the best service I've received at any postal building.

The worst inept staff and horrible parking. Recommend getting a box at the UPS Store.read more

My favorite post office in Taos. I mail all my packages from this location. Anytime a package gets…read morelost, which is rare, staff are professional, kind, and always helpful!

This is the worst Post Office It is always dirty in the…read morelobby. There are two employees that are always rude. I decided to never return and today I had to and I was reminded why. At least they are consistent.

I was worried that a bent up envelope would have issues in the sorting machine, so I made a special…read moretrip there to ask the lady at the otherwise unoccupied counter if she would slip it into the PO box for me -- already stamped and everything. But she refused because she wanted every envelope to be counted because, "That's how post offices get shut down." Well the joke is on her because this interaction spurred me to find a new way to pay this bill -- and I will be cutting the USPS out of it. For this SINGLE envelope "not being counted" in Albuqurque, she's lost out on 1 envelope per month for the next 4 or so years... So not a lot, but it's more than this single envelope that I was worried about.