great service and Patrica is a breath of fresh air, she could not be nicer. if you need any help she is there for you and happy to do it. need more Patrica's. read more

Very impressed with the service I received at the Ranchos De Taos post office. The staff went out of their way to help solve an issue that was created by my mistake. Always friendly and helpful people. read more

The staff at this small Post Office needs to have some customer service training. One of the female staff last week was argumentative, accusational, and harassing, humiliating and embarrassing to me. I was polite and thoughtful, never causing any of her negative attitude. I tried to contact the manager but wasn't able to speak to him until today. He wouldn't even listen to my side of the factional story. It was a huge waste of time. I won't even go into the mail delays, as it is not applicable to this complaint. This is what to expect in small town unprofessional operations. read more

I think it's very unfair the post complaining about what they're able to accomplish at this post office. These folks are overloaded with packages that have to go through their post office. And yet they do the best they can to accommodate all of us that uses Post Office with a smile on their face. I happen to get large orders because I am not able to shop. And even though I probably get more packages than the average person they do their very best to accommodate. The other thing that folks just need to realize if they want to live in this beautiful town we don't have postal delivery to our door. It is not our post office that makes decisions. Large companies i.e. Amazon have delivery programs set up from them that even if you go UPS or something like that it switches to the post office to take it to remote areas. Even in the city that I came from. So I don't think it's too bad to have something delivered one day and pick it up the next day after 2:30 PM. These people work very hard to get that done. So for the next person that would like to complain about the system. They did not create it. But they do their absolute best to make it work for all of us. The team there are kind considerate and extremely helpful. They do their best to help us get our packages read more

CAUTION to those looking to open a PO Box in this location. Simply DO NOT. No matter the time your package arrives and is "Delivered" through whichever carrier service you choose, your package will NOT be ready for pickup in a timely manner. NEVER expect to be able to pick up your mail the same day it is delivered to the post office. You WILL NOT receive your mail on time. At one point my mail actually spent more time kept at this Post Office then it did En route to the post office. How ridiculous is that? I sometimes feel like the postmaster and his understaffed subordinates do it on purpose. I have never had as many issues with a postal service me entire life as I have had in the past year with this branch. The workers at this location deem it appropriate to take whatever mail/packages come in that day, be it 9:00 in the morning or 4:00pm and put it aside in a procrastination pile for the next days work. Because they can tell folks, It's going to take atleast a day or two to process. Thereby perpetuating their absolute laziness. I have never received my mail on time at this location. Do not waste your money on a PO box. ALSO, as most other have stated the guy who generally works the front counter is unhelpful. NEVER and I mean NEVER has this man gone out of his way. Notice that all the five star reviews have no input. Probably friends and family trying to mitigate the absolute horror that is the branch of this United States Postal Service. read more

Herman Quintana the postmaster here is downright rude. I tried to pay for my box and he was not very helpful at all. I was sent away and was recommended to pay for my box by mail. Beware of him. read more