This is my favorite post office. Staff so friendly and patient. Never had any problems getting employees to read what I'm here to do rather than depending on me to speak or hear. Very Deaf friendly. PO Box area is always clean. This place is not very busy when I come. Lots of parking available and very close to Sam's Club making multiple errands completed quick. read more

No one answers the phone and they don't hold your mail when you put a hold on it. Horrible customer service.

I had the opportunity to work with Michael Rosario at USPS for a passport appointment, and the experience was exceptional from start to finish. Navigating passport applications can often feel stressful and detail-heavy, but Michael made the entire process feel organized, efficient, and straightforward. He is incredibly knowledgeable and clearly understands the ins and outs of the system. Every step was explained with clarity, and he ensured that nothing was overlooked--something that gave me a great deal of confidence given how time-sensitive and important these documents are. His ability to keep things moving while maintaining accuracy really stood out. What impressed me most was his professionalism under pressure. Even in what can be a busy and demanding environment, he remained composed, focused, and respectful to everyone he interacted with. It's not easy to balance efficiency with genuine customer care, but Michael does it well. It's clear he takes pride in his work and understands the responsibility that comes with it. Experiences like this are a great reminder that professionalism and integrity still matter, and I truly appreciate the role he plays in serving the community. Michael Rosario is a true asset to USPS, and I would not hesitate to recommend working with him for passport services. He is totally qualified, professional, disciplined and trustworthy. You won't find a "upscale thrift store" process here. He is not graceless, clueless or arrogant. If he was forgiving arrogance would be simple because of the complexities he faces every day. You won't find any reproductions in his business model. And while the government sets the prices, it appears nothing is overpriced! No guest work on his part or unsupported value to what he brings to the table. Michael demonstrates taking his responsibility seriously. Clearly he was trained by an expert and took his advice. If he didn't have this it would break down customer trust, it may cost the post office thousands of dollars in lost revenue. When you approach Michael you won't get a lecture on the fair market value of a passport inquiry. He would never deflect a question or be defensive or rude. In all fairness he could probably run the whole USPS federal government postal services better than the postmaster himself! As I was leaving I couldn't help but wonder why someone would not engage in using Michael for their passport services. He is truly the master with credentials, experience and business ethics! read more

The lady there is so rude! I tried to return an Amazon package I brought up what Amazon sent me and asked if she could scan it. She then proceeded to say that won't work you need to go to fed ex print it out and bring it back I insisted she try or if I could print it there she then stated no and proceeded to refill her stamp roll completely ignoring me. Very unprofessional , plenty of other post office's to use. read more

I'm going to just say the guy that does the passports very unprofessional doesn't know how to talk to people

Yesterday I got into a verbal argument with one of the workers who was doing our mail and it was not our normal mail person, I did file a complaint online. An also still waiting to hear back from usps about this driver. And I have never had a problem with a Driver/ usps person tell yesterday. I have livings in my apts for over 12 years now and counting. I just got into it with the usps guy who isn't our normal guy for throwing my package at the front door and then he wanted to fight me because I called him out on it after and my husband even heard him throwing my package and was like wtf . We got a picture of his truck and I know what he looks like and I'm going to report him. And also LOL he thought because I'm a woman I was going to back down when he wanted to yell at me and fight with me like NO your just mad because you got called out for what you did and mind you in my package it was a vintage 1950s metal cross like dude are you looking to go to hell for throwing a cross but it doesn't matter you don't throw peoples packages you don't know what's in them and everything I'm still pissed ! USPS better get back to me about this driver because they need to get in trouble with everything they did. And if they did that to my package what have they done to other peoples packages! Train your employees better! read more

US Post Office - File a complaint online on the driver/USPS worker - Post Offices Near Me - Citrus Heights, California

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I submitted a change of address at the Lichen location five weeks ago. I waited in line for 20 minutes that day to hand the paperwork to the clerk to be certain that it got into someone's hands so they wouldn't lose or screw it up. Today I found out none of my mail has been forwarded and I have no idea where it is. Glad I took a screenshot of the form before I handed it to the clerk. Wish me luck finding my mail. read more

The packaged arrived last Friday! Phiew, happy it wasn't damaged and that it arrived. Thank you very much USPS personnel that came to deliver! Thank you again Patrick and Lane! read more

US Post Office - It arrived! - Post Offices Near Me - Citrus Heights, California

Lived in Citrus Heights for years but haven't needed to make a trip to the post office until today. Terrible first experience, i was assisted by a woman named Ovita and after scanning my QR code, she told me i had an issue with my label and gave me no information on what exactly was wrong with it, how i could fix it or any type of assistance in any way. Just told me i couldn't ship the package and had me move from the counter to figure it out for myself. There was no one in line behind me. Awful service, do not recommend going here and if you do, try to avoid Ovita because she is rude and not helpful at all. read more

A trip to the "US Post Office" could be a painful or painless experience depending on the purpose of your visit. Since I rarely frequent visiting, I figure writing a review on this particular location would help put things into perspective. This is none other than Citrus Heights only location and with a city that has nearly 90K residents, it can get busy. I am quite perplexed since much of what it done today can be done electronically. Located directly on Fountain Square Drive and about 1/4 mile from nearby Greenback Lane, this post office has served the Citrus Heights community for several decades. The look is very outdated with flooring and fixtures look as if they haven't done anything since the 1980's. Here you will find several drive up blue mailboxes as well as a decent amount of parking spots. The inside has several various rooms all housed under one building. Upon entering, you will notice a couple large collection boxes (which I feel are the safest way to drop off outgoing mail), a kiosk selling postage stamps/labels, and at least a couple hundred P.O. boxes. The main customer service area sells a variety of boxes, envelopes, and other various methods to transport items as small as a greeting card to as large as a television. During the dozen or so times I've been here, they've been overwhelmingly busy; even when I am there just to pick up a certified letter or a letter requesting a signature. This is one of only a small handful of post offices that actually does United States Passport appointments. It is a small waiting area where you must arrive early, check-in, and they will see you during that same day. Make sure to bring your birth certificate and drivers license and they will get you taken care of. This includes the cost of the book (or card) and they will take your picture. The fees (as of 2024) will run you around $150 for everything. All in all, the Citrus Heights "US Post Office" is a decent business that can definitely be hit or miss. At times, I've come where they couldn't find my package and on other occasions, I am in and out of there in under 5 minutes. The normal business hours are limited as they're open Monday through Friday from 10am-5pm, Saturday from 10am-3pm, and closed Sunday. My rating, just an average three stars. read more

This review is for passport services with Paul! We had an appointment for the whole family to get passports and he was so pleasant throughout the entire experience. What was a tedious process was made easy. I also saw him help a family before us with a crying baby and he was extremely patient/kind. I didn't expect that level of customer service from the post office and I would recommend coming here with an appointment/walk in. read more

How convenient for this post office to have a US Passport Office located next to it? If you're looking to get your passport and photo done, I highly recommend that you SETUP AN APPOINTMENT ONLINE beforehand. When I set mine up, it was about 3 weeks out. I tried getting seen a couple weeks before my appointment plus another time I returned the next day, and the office displayed the WAITLIST IS FULL sign again in the middle of the day. I asked one of the customers the second time and they said they came at 5:00am to wait before the office opened to sign up for the waitlist. I said forget it... and just waited the next week until my appointment date. PRIOR TO ARRIVING, I had my application completely filled out, birth certificate, marriage license, social security card, and driver's license as proof of citizenship for my change in my last name. Also, make sure you READ THE ENTIRE U.S. PASSPORT WEBSITE (travel.state.gov) on how to get a new passport because the guys working here do not have time for any ignorance! (Mine got a little irritated because I marked my passport as lost on the application, but luckily I completed that portion online beforehand too. The problem was, was that I didn't have the confirmation number. Stupid me!) As I arrived inside the location, there were many people waiting to get seen. My appointment time came up, I got worried because no one called me back yet, so I thought they'd skipped me. Then the guy in the back called me in. I had all my documents, forms of payment (DEBIT CARDS ARE FINE), etc. ready, so the appointment PLUS a printout of my photo was ready in only 15 minutes. Ba-Da-Bing Ba-Da-Boom! Done! My overall take on this place is, set an appointment up well in advance from the time of your travel (or you can get it expedited), have your $h!t ready, don't smile in your photo, read the website in its entirety and you'll be in and out in no time! Very convenient and I would definitely recommend to anyone who needs a passport! read more

US Post Office - Front door - Post Offices Near Me - Citrus Heights, California

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I will NEVER SHIP ANYTHING through the usps again! today marks the 4th package lost by my local post office. as usual, they sent me a notification that my package was delivered to my mailbox. 3 minutes later I go to MY LOCKED BOX. it is filled with junk ads , including 3 copies of each piece of the junk. but there is no key to the locked parcel lockers, and no package in my box. YOU CANNOT PAY ME ENOUGH TO EVER USE YOUR CRAPPY SERVICE. All future shipping will be via Fed Ex. read more

Does ANYBODY EVER answer the phone?!I've tried to reach a person for 3 days and the phone rings until it terminates the call!!! Come on there must be somebody there who will answer the darn phone. I'm really frustrated and angry about this. I've called a different times of the day and it just doesn't make a difference. It just rings and rings and rings. Really really bad service. read more

I'm always fascinated at how BUSY the post office is, even today when there are so many other mailing and or shipping options. Still, they are always bbuuusssy! This location is no exception. However, they have a good amount of parking and the lines seem to go fast. All of the workers try their best to get through the line as soon as possible. Today while I was there, it went by in a flash! The man who helped me had a homemade post-it note like sticker/badge on his shirt that said, "sorry for the wait." I just got a kick out of it. How sweet and it make me smile. Thanks for all the work you do for the world USPS. read more

US Post Office - 2019 Holiday stamps - Post Offices Near Me - Citrus Heights, California

I live in Citrus Heights in an apartment complex and I have informed delivery. My mail that is suppose to be delivered on Fridays is turning up missing. This has now occurred 2 Fridays in a row. I talked to other people in my complex and many of them are having the same problem. Either someone has a master key and is stealing the mail from our locked boxes or the USPS may have a postal carrier who is a thief. The missing mail is not random. There is a definite pattern. read more

I was in there Thursday to send my daughter in San Francisco a chip for her phone. I payed extra to make sure she had it by Saturday. It is now Monday and still no envelope with the chip. I was thinking when I was in there the young man didn't say hallo, didn't smile or say thank You. I felt that if you are working in a service industry you could try at being more friendly and polite. Tried to call them now but after waiting it cut cut off. Never going here again. read more

Had to renew my Passport and went to this location. The passport office does not open until 10:30 and is open until 6:30. I arrived at 10:15 and there was a line of about 5 people and when the doors open at 10:30 there was line of about 20 people. You sign in when you arrive and have your old passport, Social Security Card and Drivers License and paper work filled out in advance. It took 1 Hour from entering the building to completion. They do take pictures at this location for your passport. I thought the process went smooth. In 4 to 6 weeks I should receive my new passport, new picture and ID card for $140.00. read more

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They lost my package, when I talked to manager to help me resolve the issue, he was clueless and rude... told me it would take all day to call other branches.. Told me he can't help and does not know what the problem was. Does not know where my package is, and cannot give me a refund! And when I asked for the name he refused to give it to me! Go to FedEx or UPS folks. USPS is incompetent and useless! Don't know where they hire from, but literally useless! read more

They do their jobs by delivering the mail mail but, my goodness. Most of my International packages don't get delivered because the mailman can't knock on the door for some reason. The older people at the front desk aren't to be arguing with, such a waste of time. Don't bother calling because the landline isn't even working "Well look into it" they said. The supervisor isn't helpful. read more

I can only speak to the passport side of the Citrus Heights Post Office. Paul is the man! He identified an issue that I would have because of a third party service I was attempting to use. He guided me through the process to make sure there were no issues with my passport application and got me squared away professionally and timely. FYI DO NOT USE RushMyPassport through FedEx, they are not legit!! read more

This is a review for the post office's attached passport acceptance facility - Came here for my partner and my passport and it was in and out. My advice though is MAKE AN APPOINTMENT! You will end up waiting outside for who know how long if you don't. Paul helped us and was fast, courteous, and friendly. I would go here again for My passport but would MAKE AN APPOINTMENT! read more

Wanted to point out that Paul post office clerk is a real professional and appreciated his service today. Had to go send an item certified did not know what envelope to use or how to go about it but Paul definitely assisted so kudos to him. Keep up the great work. read more

We have used the Passport renewal service at this post office five times in the past ten years to get passports for our kids. This is what I have learned. Have the DS11 application filled out prior to arrival. Use black ink. Photo copy the front and back of your drivers license. They can take the passport photo there, and it will be cheaper and better than the one at Walgreens. Arrive before 7AM for walk-ins. Appointments are usually a month out. Above all, Michael is a master at running the office. Follow his directions, and take his advice. You're in good hands. Our passports always have been processed sooner than the estimated time. read more

Passport service is very disorganized. Expect to wait an hour even when you make an appointment months ahead. Also, make sure to bring all your papers because they don't "pre-screen" the ones that make an appointment so you wouldn't know if you need additional paperwork until they call you in. And if you don't have the paperwork they are quick to send you away. Also, it's covid times and there is no social distancing implemented. Yet where else do we safely go to get passport services? Interesting how businesses are closing left and right because they can't afford to meet all the social distancing requirements but federal services get a pass read more

I love the United States Post Office. This Place brings out the American In me. Workers are so Sweet and always ask about My Grandchildren. My favorite place to pick out stamps and Catch up with Gertrude, My favorite Clerk. Trust me.. I'll be back. read more

Helping people out for weekend "walk-in" passport services We showed up at 6:10AM Sunday morning and only had 3 people ahead of us. Filled up quickly definitely make it in early if you want a spot read more

We regularly have problems with packages not being delivered even though we are home. They don't want to walk to the door of your apartment, so they lie and leave a delivery notice in your mailbox instead, making your life more complicated, requiring YOU to go get your own package after driving to the post office, standing in line because they don't want to do their job. Use FedEx or get everything delivered via Amazon or UPS. We don't need the USPS anymore. They have rendered themselves incompetent and obsolete. read more

Any government ran facility is going to have a ridiculous wait time. That is the product of poorly ran businesses/services ran by the government (See DMV or SS office, for example.) I am basing this review on the service alone. Review: The wait was long, but I'm glad I got it done. Mario was EXTREMELY polite regardless of how many cranky people were in there. Short, sweet, and quick. Took care of my picture and gave me helpful advice. He noticed I was going to Brazil and took it upon himself to inform me that I should definitely look up the Consulate of Brazil to see if I needed a travelers visa.. and what do you know, I do! I would have been absolutely devastated at the airport. I am incredibly appreciative of his advice and his service. A kind man who wants to help people. He deserves the 5 stars. Recommendations: I will be 100% real and say this about the wait, the doors open @10:30am on Weekdays. You must be mentally prepared to dedicate an entire day to this and be patient. It is identical to the DMV in that you will need to arrive over and hour early to get FRONT place in line. I was #26 and arrived at 9:45AM. The line started moving at exactly 10:30AM. You will be added onto a waiting list (yes, you have to wait in line, to wait in line) and your name will be called accordingly. Go to a local coffee shop, grab a bite to eat, go home and finish laundry while you're waiting (assuming you live in Citrus Heights/sac.) Come back, pop in some headphones, and wait. Your name will be called if you showed up before they opened. Bring all your docs and your pre-filled DS-11, but I highly recommend taking one of the copies they have at the office, use the wait time to fill it out again. If there are any discrepancies or weird printing errors on the copy you brought, they will not accept it. They take your picture there. I would save the time and just let them do it. Doesn't hurt. One less stop. Good luck! Be prepared. And be patient. read more

The ladies working at the counter on this post office need some basic customer service training. They are extremely rude and you can not ask them any type of question. Very sad they hate their job so much. I would rather drive to orangevale than go to this place again. read more

Not happy about having my new keyboard, which is obviously depicted on the box, simply laid against my garage for all the world, including mail thieves to see. The carrier could have taken just a few more steps (see them in the photo?) to place them where they would NOT be seen from the streets. These boxes look big, but they are very light. read more

US Post Office - Post Offices Near Me - Citrus Heights, California

After 6 weeks, I received nothing but just a paper and a sticker. Well... I guess they been sleeping for the past 6 weeks, good job guys. read more

US Post Office - Post Offices Near Me - Citrus Heights, California

Was here for a passport before 10:30am when they open. There was already a long line outside. Per website this location takes WALK-IN passport applicants, but be in line by 5am as they only take up to only 80 applications every day. I was here at 10:40 am and by 11 am they were turning people away. Per Passport Office personnel, the passport system shuts down after 80 applications were accepted. No exceptions. Hope this helps. read more

Staff at the counter were very friendly. I could have used the machine outside lobby to get stamps for my letter but wanted to talk to an actual person since only 1 person in line and 2 associates working the counter. Fast in and out today to mail out my letter and get stamps. read more

Horrible customer service. They always seem like they hate their absolute miserable lives and it shows. I've had issues with getting packages here. I'd rather go to the Orangevale one, the ladies there have been much more helpful and polite. read more

Yesterday I got a package delivered from fountain square post office. It was thrown in my driveway exactly 2.5 feet from the sidewalk. It was delivered at noon. I have been staying home but I had to go to the vet. It was 102 and it had been in the sun for 5 hours. 200$ worth of organic vegan products. I paid for shipping and this is what I got. Can I hold them accountable? Anyone could have picked that box up and I am suspicious that this could have been deliberate. I have no doubt that if I had not come out yesterday, it would have been gone. Guess I should check my driveway every day for my mail! read more

The lack of notices left for packages continues to be an issue depending on who is delivering the mail. We have to play a lot of guesswork because they don't leave delivery notices when dumping packages in the leasing office at our apartment complex. Management does not notify us of packages nor drops it off! They never make any delivery attempts either before leaving in the leasing office. read more

I purchased some perfumes from Amazon, through a third-party seller. I bought them on November 12th. The package shipped out on the 13th and was set for delivery on November 22nd The 22nd of November came and then it got delayed so the delivery was now set for 28 November. It's now the 29th and I still haven't received my package so I called USPS This morning to find out what's going on what's the hold up with my package? I spoke to a Jinger who was very friendly and knowledgeable informed me that what the seller actually did was created the shipping label and that USPS accepted it but the seller hadn't actually sent USPS the package so now I have to make a call to Amazon to get that rectified but thanks to Jinger I at least know what's actually going on because between Amazon is only telling me know I can see for my self which is the package shipped and it just delayed. Thanks again Jinger. read more

Had a package sent to me from a friend in Virginia. She wanted to surprise me with a book. She sent it in media mail and the guy at her post office weighed it and told her price, and sent it to me. I got a notice stating that the package was at Citrus Heights post office but it doesn't say which one so I go to the one closest to me but that isn't open on saturdays. I go Monday but it's closed for an hour for lunch. When I go in, the lady at the counter says we don't keep packages for regular street addresses you have to go to other Citrus Heights post office. Ok no telling me which one no looking at computer nothing. So I go to this location and speak with a lady at counter who asks my address and says it's out with the carrier for delivery and wasn't sure why he took the package out when it said it was being held there. So I asked her to put a note on the tracking number in the system to make sure hopefully they won't take it out again. So my third attempt was today. I get in there and let them know I'm supposed to have a package there and they ask for my address and then ask for my cdl and take it to the back room and are back there for probably 10+ minutes. They come back with my package and I informed the lady that they said something about additional postage necessary (which I surprised about but was willing to pay if for good reason)I asked why. She shows me the package and it says it was inspected. I asked why did they need to inspect it and she said she didn't know. Another lady behind the counter (older lady) says it's media mail we can inspect for whatever reason we want to. I say I didn't ask that I'm just trying to find out why. No explanation other than it's not media mail. It's a paperback book. When I explain it's a book the people behind the counter say well if it's a book then open it. I tell them I don't need to open it, you already did that and Inspected it. (So basically tone and what was said was treating me like I was trying to pull something on them by receiving a package) I told them that it is in fact a book which is media mail and the older lady proceeds to tell me that even a letter in there would make it not media. So after dealing with this conundrum for three separate occurrences now I just say this is ridiculous can I just pay for it and go. I'm just done. So another person (customer) proceeds to call me a Karen and interject himself into a situation he had no business inserting himself Into (mind you I never raised my voice at all) the people behind the counter(all 5 of them) didn't say anything to the guy who was calling names and speaking loudly to me acting like a child or even ask him to stop that he wasn't helping the situation nothing. Then after I said this is ridiculous the older man behind the counter that was helping the man that just verbally berated me says mam you need to watch your mouth in here. Then proceeds after I'm done to yell across the post office to everyone else in there(about another 4 or 5 customers waiting plus 2 being helped) thank you for behaving while in the post office. The guy customer had not only called me a Karen but became confrontational to me and called me a Trumper as well and I'm told I need to watch my mouth when I never raised my voice but wanted an explanation as to why my package was inspected and why all of the back and forth of where my package was. Never any sorry for the misunderstanding of your package going out nothing. Turns out it was for dried parsley my friend had padding the book so it wouldn't be destroyed that she bought too much of and sent me some (labeled mind you) which I wouldn't have had an issue with them Inspecting it at all but now that someone else has opened it I won't use it to cook with at all. A simple we saw parsley in the package and decided to further inspect it and because that was in there with the book you can't pay for media postage I could've understood. But treating me horribly and standing by while another customer verbally berates me right in front of them and they say nothing? Not professional at all. I'd call the main postmaster to complain but I already know that nothing ever happens to them and that's why they continue their bad behavior and treatment of customers and why I will never use them to send out anything. I will pay a privately funded company that depends on our cash to survive instead of one that takes it and still doesn't provide good service and it's literally Russian roulette if your package actually ever gets delivered or not. If I could give zero or negative stars I would. If they were dependent on good customer service to have jobs they'd long since be out of business read more

US Post Office - The contraban and another $7.68 postage due. So $14.95 to mail a paperback book and a sandwich bag of organic parsley - Post Offices Near Me - Citrus Heights, California

This Post Office scams it's customers by stating it offers 24/7 PO Box access, and then denying access at 8pm seven days a week! read more

US Post Office - The Citrus Heights post office claims 24/7 PO Box and Self Serve Kiosk access on it's website... - Post Offices Near Me - Citrus Heights, California