I was referred first to the kiosk to process my Amazon return because the registers were occupied…read more I chose to wait bc my item was bulky. The store is pretty busy, small and parking in Westfield can be a bit of a hassle but I'd return if I'm in town. The man who helped me was fine. Got the job done.

On March 4, 2026, at approx 9am, I arrived at the store to complete merchandise returns…read more According to the store's posted operating hours, the location opens at 8:00 AM. However, when I arrived, the store was closed. Another patron and I waited outside until 9:17 AM when an employee--whom I believe may be the manager and possibly the only employee regularly working at this location--arrived and opened the store. This was not an isolated incident. On numerous occasions in the past, the store has either opened late or temporarily closed during posted business hours while the employee left the premises to run personal errands. There have also been instances where I was asked to wait outside because the employee was leaving the store to obtain breakfast, during which time the store was closed to customers. When the employee arrived on March 4, I calmly expressed my frustration regarding the repeated delays and closures during the posted hours of operation. At the time, I had my two-year-old child with me. Rather than addressing the concern professionally, the employee became visibly upset and defensive and began verbally confronting me about why she was late. The employee then chose to serve the other waiting customer while refusing service to me. She subsequently locked me out of the store and waited for police to arrive. I contacted the police myself, and when they arrived they informed me that businesses may legally refuse service. However, the circumstances strongly suggest that this refusal was based on a personal grievance rather than any legitimate business or safety concern. As a result of this situation, I was forced to drive approximately three miles to another UPS Store location in order to complete my returns. While there, I was told that several residents from my neighborhood frequently travel to that location because they prefer not to deal with the employee at the Plainfield store or because the store is often closed with a sign stating that the employee will return shortly.

Dropped off packages on Monday and they didn't do anything with them until Thursday. Claimed if…read morethey are sent out priority they are not a priority.

Probably the worst service anyone could ask for. Man at counter didn't want to be bothered with…read moreanyone Or anything.

I've been to the UPS Store in Cranford several times, but I won't be returning anytime soon. I…read morerecently tried to ship two Amazon return packages, and both were rejected by the woman working behind the counter. She claimed the boxes weren't thick enough and insisted I needed to purchase a box or bag from the store instead. I took the same packages to another UPS Store and had no issues at all. This isn't the first time I've felt pressured at this location to buy additional packaging when it wasn't actually necessary. It comes across as an upsell tactic rather than genuine policy enforcement. Between the inconsistent service and the poor attitude, this location has lost my business.

I'm moving to the area, and needed a place to forward my mail. Jackie made it so easy, was great to…read morecommunicate with and hooked me up! Great location.

Stay away!! The owner is nasty. I went to return from Amazon and the box was not taped closed, she…read morewanted to charge me for a 2 foot piece of tape to seal the box. I refused...I took it to the UPS store in caldwell and they taped it and sent it back with no issues at all. I will never walk in there again. Stay away!!!!!

From the owner: The UPS Store #7747 in Roseland offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Roseland Commons.

I live in Mountainside on Summit Road. The Mail Carrier CONSTANTLY delivers the WRONG mail into my…read moremailbox. I constantly correct the Mail Carrier back by leaving the wrongly deivered mail in the mailbox to be picked up next day by Mail Carrier. Whoever the Mail Carrier is for Summit Road in Mountainside - THEY NEVER READ THE ADDRESS. They just dump mail into my mailbox that has the same, or worse, close street numbers as mine. This is ridiculous. In addition, I am now finding out from my Doctor in Summit, that they mailed me several pieces of correspondence that I NEVER received. They mailed me in January 2024 and two mailings in March 2024. As of today, March 18, 2024, I have not received any mail from my Doctor. The Mail Carrier who delivers on Summmit Road for Mountainside is either careless and lazy, or vindictive. I have never experienced this level of bad/wrongful delivery service as it is currently, and I have lived in Mountainside for over 40 years!

Everyone is doing their best right now, but a little patience and courtesy goes a long way. So does…read morethe truth; these are hard times, we all recognize that. Nevertheless-- Three times in two weeks, I have dropped off packages that did not get scanned in for up to 48 hours, causing even further delays than those already resulting from COVID19. Today I called to ask what was going on, and after being hung up on (the employee told me she was alone and too busy to talk), I called back and after she acknowledged hanging up (without apologizing), the woman told me it was "strange", that she personally scans all packages, and that I must have the wrong tracking information. For six packages. I shipped packages at Westfield, Summit and Springfield this week and all were scanned within 2-3 hours. Beware.