Go to Garwood PO, the nicest staff. Westfield should take note. Hadn't been in yrs & still rude &…read moreunprofessional. Just don't understand!

Dropped off packages on Monday and they didn't do anything with them until Thursday. Claimed if…read morethey are sent out priority they are not a priority.

Garwood is the only Post Office I'll go to. 1. Service is…read moregreat. Friendly staff and items always get to their destinations quickly. 2. Good service hours as they open at 8:30 am. 3. Enough parking!

I have been going to this post office location consistently for over a decade. I've been to other…read moreUnion county locations throughout the years, and the staff here is the best. They are always very friendly and helpful with whatever shipments I have to make. I will go out of my way to go to this post office over others!

Worst experience ever. Had an appointment for a passport at 2:30 and apparently it is just a free…read morefor all. Called up 40 minutes later The rudeness of the "passport " person was inexcusable and after 20 minutes of incompetence I ate the loss of 60 minutes of my life and said I will go somewhere else. Amazing they are employed

This post office has gone downhill VERY FAST. There's ustally 1 person who is working while there…read moreare 2 people behind the desk. Their cell phones are ringing & aknowledging their messages. this last visit i was paying in cash the woman wouldn't accept anything but a card I had to go back into line and wait for next woman who was doing passports. it is horrible, all I needed was postage

We recently moved to the area and this is the post office we like to go to to drop off our letters…read moreand packages. I was bummed to learn our mail doesn't come from this particular location because I need to pick up a package and they listed a different one, but I digress. Having moved from a large city, this place is positively cute. And tiny. It's also a little run down looking but that's the norm. It's located next to the Fanwood train station and is easy to miss the first time around. It's nestled further back than the neighboring building and has a tiny parking lot out front for maybe 4 cars and a little more parking in the back. We have stopped by before where there was absolutely no parking available but we usually find one eventually. Or I go with my husband and one person gets dropped off to quickly run the errand. Despite the small size, I am fond of this post office. Well, depending on who you get. There is one man who works there that is absolutely amazing. I really need to get his name but he was friendly, helpful, and efficient. Ironically, there was one visit where the lady in the "stall" next to him was pretty much the complete opposite so I can see how one's experience and impression can fluctuate vastly based on who is working at the time. Fingers crossed you get the helpful ones when you visit. Note: I heard that this place generally has more postage stamps than the Westfield post office probably due to less traffic so if you're looking for specific designs, you may have better luck here. I'm happy to have such a post office nearby! And I'm pleased to be able to leave such a positive review for a post office. The possibility never occurred to me until recently, which resulted in this review.

Would give a zero if I could!! Worse post office I've ever visited. Horrible staff!! Even the post…read moremaster is rude. Her behavior showed me why her workers lack respect and knowledge. Evans is the ONLY kind respectful worker there. Sorry he has to work with such rude individuals. I've already made a complaint with corporate once. For a dishonest worker. And I'll be making another today. AVOID THIS LOCATION if you can.

This PO got one star bc it's open until 2pm on Saturdays, but as expected there is a worker in…read morethere who is very disrespectful to me. He is passive aggressive; he speaks indirect insults and/or is rude when giving instructions. I need to use the PO as I am an online seller and this location is most accessible at this time, although I,d rather use the PO in Fanwood, the town Nextdoor. i forget about the emotional injury I have to endure until I arrive, then of course, I'm immediately reminded before I leave. The next time I have to rate my experience on the keypad I will be more accurate.

The woman in the office is very disrespectful and rude. I asked her a simple question and she got…read moreso obtuse about my question. The woman's name is Debbie. it's not the customer's fault that you're just mad at the world because you have to stand there all day and do your job.

The ladies in the front that I've dealt with, are all so pleasant. I find them all very helpful…read morewhen I have any questions. And all their mail carriers are so nice and always say hello. Thank you guys for your service! - Monica

The "Customer Service" person should go back to school to learn what customer service really…read moremeans-She is always so miserable. If you do not like your job... then quit

They are the Best Delivery Service Period…read more Right now I have I Big issues with UPS vs. Best Buy. Shipping is ALL Screwed up and they just blame each other for lost packages. It's UPS that just dropped my order in a town 7 miles away that I can't get any info about. This is going to explode as best buy is loosing customers daily.

They have the nerve to tell me they don't have change every time I go in there. I go in there with…read morecash they don't have change. What post office doesn't have change for their customers? If that's the case it should say credit card only on the door so people know and they have the nerve in there to get an attitude about it. They should close this post office down

I've lived in watchung for about 7 years now. This post offices has become a huge part of my life…read more I started a small business when I was 16 and I would ship a packages everyday. I've never had a problem here and I've honestly never had to wait. I love the lady who is always there and every-time I walk in she calls me "sweetheart" she has watched me grow up and I'm now in college. I love living in a small town.

Terrible! I arrived with about 8 packages as soon as they opened.. all of which I was planning on…read moresending through first class w/ shipping. I have an eBay store I sell quite a bit on so I know exactly how I want to send everything, the prices, etc. The Cashier actually had the nerve to tell me not to send so many items at once, that it's inconvenient to the customers behind me. 8 items is not a lot, especially when they are small, and only need to be weighed and stickered. Not to mention, there is nothing mentioning a Maximum Parcel Limit. She was just lazy, and didn't want the 1 person behind me to wait too long. Then I told her that I'd like to ship everything through First Class with tracking.. She gets to one package that's a touch over the limit so it needed to be changed to priority (no big deal).. but then the item after it gets changed to priority, then the next, then the next.. I stopped her because the packages were very small and yet being charged as priority. She looks at her screen and realizes that she set everything to priority instead of first class -___- Now who's making the customers wait? She had to reweigh everything and resticker them. Then she couldn't remove the mistaken charges, so she had to charge my card for everything, and refund me after. Worst experience ever. I get that this is a small post office, and perhaps the cashier isn't used to seeing more than a package or 2 come in at a time, but this was ridiculous. Also, she forgot to change one of the items back to first class.. so I was charged $7.05 for priority, instead of the $3 it would've cost to send through first class. And there's nothing I can do about it now.. -__-

Rude and not at all helpful. purposely open the door 10 mins late to stall time. Then had the fan…read moreon blast and was speaking very low so I couldn't hear her. No hi good morning how can I help you? Then made sure I couldn't do the service review on the screen. Definitely would've gave a sad face.. Maybe she's not a morning person at 9am idk.

Rude and unprofessional. Clearly don't know the head or tail of customer service. Don't explain…read moreclearly and just have NO we don't have it is the only answer. Extremely rude

I was referred first to the kiosk to process my Amazon return because the registers were occupied…read more I chose to wait bc my item was bulky. The store is pretty busy, small and parking in Westfield can be a bit of a hassle but I'd return if I'm in town. The man who helped me was fine. Got the job done.

On March 4, 2026, at approx 9am, I arrived at the store to complete merchandise returns…read more According to the store's posted operating hours, the location opens at 8:00 AM. However, when I arrived, the store was closed. Another patron and I waited outside until 9:17 AM when an employee--whom I believe may be the manager and possibly the only employee regularly working at this location--arrived and opened the store. This was not an isolated incident. On numerous occasions in the past, the store has either opened late or temporarily closed during posted business hours while the employee left the premises to run personal errands. There have also been instances where I was asked to wait outside because the employee was leaving the store to obtain breakfast, during which time the store was closed to customers. When the employee arrived on March 4, I calmly expressed my frustration regarding the repeated delays and closures during the posted hours of operation. At the time, I had my two-year-old child with me. Rather than addressing the concern professionally, the employee became visibly upset and defensive and began verbally confronting me about why she was late. The employee then chose to serve the other waiting customer while refusing service to me. She subsequently locked me out of the store and waited for police to arrive. I contacted the police myself, and when they arrived they informed me that businesses may legally refuse service. However, the circumstances strongly suggest that this refusal was based on a personal grievance rather than any legitimate business or safety concern. As a result of this situation, I was forced to drive approximately three miles to another UPS Store location in order to complete my returns. While there, I was told that several residents from my neighborhood frequently travel to that location because they prefer not to deal with the employee at the Plainfield store or because the store is often closed with a sign stating that the employee will return shortly.