This company goes above and beyond! I moved from Minneapolis to Washington DC. While other…read morecompanies were quoting me nearly 3x as much and worse service, U-Pack came thru with a much better quote and unbelievable customization for what I needed. I hired movers in Minneapolis and loaded up the truck. Four days later, u-pack arrived with my stuff ready for my Washington DC movers to unload it. If I had one complaint (I don't, but /if/ I did,), it would be that u-pack won't help you on the other end of the transaction. If you're moving to a suburb or a place with a loading dock, you're 100% fine. I was moving into the city and needed to have parking for this semi, which proved very difficult since I didn't yet live in the city. Even so, U-Pack worked with me to find a visible solution and ended up storing my items on the truck for a few extra days until my parking permits could take effect. Final comment on this: on what was already a very challenging and stressful move, their dispatchers and drivers were a 6/5 stars. They were so nice and patient. I told one dispatcher the problem with parking and she said "you sound so stressed, sweetie. Don't worry, we'll find you a solution. Welcome to DC." I seriously would have hugged her through the phone if I could have.

Let's face it: Moving is stressful, but UPack made it so much better! They were responsive, on…read moretime, and beat the price on all of the competitors! Their policy of pay for only what you use is great - we had two ReloCubes delivered and only used one. No hidden fees or taxes, unlike Pods! Reading the BBB reviews of Packrat scared me away, so I stuck it out with UPack and couldn't be more satisfied. My ReloCube arrived well ahead of schedule and it was dropped off early in the morning. Just a word of advice though: When loading your contents, don't call to schedule your pickup until it's totally ready! They don't offer pickup windows. I asked them to pick it up at the end of the day (which they said they'd try but couldn't guarantee it) and it came at 10am - yikes I wasn't ready! Thankfully they came back the next day for no charge. Barb on the phone was really personable and pleasant. She gave me a suggestion on what to check out on my road trip and it was awesome! Thank you so much UPack I'll recommend you any day!