I was 20 minutes early for my name change appointment today but I Went in and the security guards were great humans! I went to the bathroom and by the time I got out (2 minutes later) and sat down for 5 seconds. Looked at my phone and window 14 was ready for me. I was done and out the door in 5 minutes! 15 minutes before my actual appoitment even technically started! Everyone was so nice and fun and helpful! And parking was a breeze as well! The guards joked with me as I walked out saying, "that was so quick and easy!!" read more

Everyone is friendly & super helpful. Parking is easy. You need an appt to enter the building. read more

Guards can be a bit intimidating, but this is understandable, the SSA card representative was really chill and nice.

The workers were fantastic, super friendly, and helpful couldn't have asked for a better experience

Unfortunately the service here is, in my experience is very poor. The agent lost some of my paperwork and failed to notify me. Forget that the website gives them 30 days to make a decision. actually they have 60 days. I called on day 83 and they finally informed me of the missing paperwork. Not even a hint of apology. refused my request for a supervisor. SSA is what I use to purchase medicine for my Cardiac condition. If at all possible DON'T USE THIS OFFICE! read more

Casandra was amazing. We were expecting an hour or 1 1/2 hour wait time there but we were in and out in 10 minutes. Casandra was friendly and very professional and explained the process and the systems that would be updated and when. Check in was great as well going through security and all. read more

Don't read the reviews. This was a wonderful experience for me and everyone and the security guard was very nice and helpful. I was worried about not being able to get my card due to emergency reasons. Yes they do walk ins and appointments is not required The people that had appointments they got them in so quick, but unless you're going for something else important but today I went for a card replacement and they got me in and I got done quick:) be positive be patient they will help you and work with you on you're situation. Amen read more

The agent's name is Ross. Totaling mess up my paperwork. DOES not answers calls. Total incompetent! Puts in false information!! Did you have this guy? read more

Waited 3 hrs just to be told I needed an appointment to get the Medicare Buy-In form completed. And the appointment is 1.5 away, first available. I hate coming here to these offices, doesn't matter which city, poor customer service everywhere. At least list online or at your door that certain services, appointment is needed so I dont have to waste my time waiting just to be told that an appointment is needed. Your service is SLOW and its just to tell people they need an appointment. read more

I left work in Plymouth at noon and rushed to this location and I was so apprehensive. I got in they got the security search and I sat down it was Friday and within 10 minutes they called me in. I showed my papers to the lady went through it in less than Five minutes. I was done. It was flawless. the lady was very calm. I noticed some religious signs behind her and a picture of her daughter, and i was happy that the US government is allowing freedom to their people express their religion at work shout out to the US government for being religion friendly. I would've taken a picture, but it was not allowed inside read more

Honestly. I was so scared to go because I heard that I would have to wait all day. I made an appointment to change my last name and I was in and out in less than 5 minutes. A bonus: the lady who helped me was DELIGHTFUL. read more

I made an appt online, seen within 5 mins! Very easy! They were very nice and helpful

What a horrible experience. I needed to change my name after getting married and saw that this was the only location in probably a 100 mile radius that I could go to do so. What really sucks is a good quarter of those in line had no idea what documents they needed and that they needed to fill out an application (which by the way, you can do online ahead of time!) I'm assuming that those people got to the front of the line and would have to come back another day. I read reviews ahead of time that told me I should go as early as possible in the morning to get a parking spot and a spot in line. So at 7:30am on a Tuesday morning (with a heat advisory!) I was maybe 30-40th in line when they don't open until 9am. The parking lot was full right before they opened while half of the employee only spots were empty. If everyone knows this is on ongoing problem, then they could easily expand their hours beyond 9-4. They could invest in another building, add another floor... something! I am lucky to be an able-bodied person that can stand for that time and understand what was expected of me, but I felt bad for those who didn't speak English or who were disabled or elderly standing in line around me. Also note they still have full Covid procedures in place. Masks required and 6 feet social distancing once inside. Only 20 were able to be seated inside at one time. So whatever you do, have ALL your documentation ready to go, fill out an application online before you go (and write down the confirmation number), bring something to keep you busy, and get there early. If you don't feel comfortable standing in the line that long by yourself bring someone with you, but then have them sit in the car while you're inside! read more

Just an FYI if you are going to Social Security Office to get a card or replacement card DO NOT go anyplace accept the Chicago Avenue location. Although they don't tell you this when you complete the paperwork online. Since Covid they have decided that only that office can do cards. Spent 40 minutes going to Brooklyn Park just to be told this. Don't Waste your time but it would be nice if they posted this information on their website. If this were a private business, they wouldn't be open long. Government %$#@! read more

BE WARNED OF AN EMPLOYEE NAMED ABEL. He does NOT do any work, refuses to take calls, all of your calls will go directly to voice mail, lies and claims he returns calls but there are zero records of his call attempts and never leaves a voice mail, how convenient. Abel is LAZY and INCOMPETENT and will not submit any papers on your behalf. Abel will sit on your file or paperwork for months on end with zero care or sympathy. YOU WILL HAVE TO ADVOCATE FOR YOURSELF AND DO ALL OF THE FOLLOW UP WORK AND DO ABEL'S JOB FOR HIM. If you are ever assigned to him, ask to speak to his supervisor or ask to speak to anyone else who will actually help you. He needs to be FIRED for doing a huge disservice to the community! read more

I would give them zero stars if I could. I tried calling this office 7 times! I was hung up on my their automated system every time. it seems the employees have taken a permanent break. read more

I came here to update my SS card due to name change. I waited almost a year after marriage to get this done because of all the terrible reviews I'd read and because they use to require appointments that you could only make over the phone. However, the SS Administration FINALLY updated their online system so you can fill out your application before going to the office & you do NOT need to call for an appointment anymore. My actual face-to-face meeting with the SS employee took less than 5 minutes! The only reason I am giving 4 stars and not 5 is because of the wait, although that might be unfair because I think this is just inevitable... They have plenty of people working here, it's just incredibly busy, especially post-COVID. I waited about 2 hours just to get inside the building, but once I got inside, it was a 10 minute wait for my number to be called. Just bring headphones, a book, or something to pass the time and be aware of the weather! Overall, I had a pleasant experience. The man who helped me was incredibly kind, efficient, and even gave me advice for the DMV! read more

Absolute disaster. Grossly understaffed. If possible, avoid at all costs. We were REQUIRED to come to this location. It was a 35 minute drive just to get here. Arrived at 3. Wife in line reveiced ticket at 330. Left at 505. This agency needs to distribute tasks to other centers or hire more. Avoid afternoons if you must go there. read more

I have no complains about this office. I know everyone did their best daily, from the person behind the counter to the security officers at this office. I admire the patience they have for the people that come by. I was only there for less than an hour, but I observed the array of characters that came in and I must admit that I can't do it personally. Considering there was only one counter open, I was able to secure my appointment in three days. The person over the phone was courteous. I got my SS updated and the service was great. When I arrived, a lady in wheel chair was hollering at the security guards for 20 mins yet they were patient in explaining the process to her and and then able to send her off her way. Once I got in, a couple at the counter was super friendly, but they chatted the worker's ear off with their life stories while there was a line waiting to get serviced. Then, the next person didn't have her paperwork in order even after being turned away prior for a period of time to go fill out the forms correctly. I would say the worker's in this office are saints! Thank you for your service! read more

Whaaat?! 5 stars for a Government service?! Yes! So I got to the office around 9:10 am - they open at 9am. The line was seriously out the door...looked intimidating. Oh that was nothing. It was because they check your bags and you walk through a metal detector first. Fair enough. Then you go to the kiosk and grab a number. So from the time I stood outside in line and left the office, it was seriously an hour. That's right kids, it took an hour! Not bad for a government ran office! The parking does suck but there's street parking, the office is small but they were moving people so quickly it didn't seem to completely fill up. Weird enough, I actually appreciated the painless experience! read more

Honestly it's the only office in MN. No cell phones allowed, you get metal detected before entering a small rectangle room with metal chairs. It feels like a hospital waiting room mixed with the DMV. The individual who helped me was great though! Made the process quick and painless once my number had been called. Expect at least 1 hour of time (I came right at opening). Also bring a book to keep you occupied. read more

Social Security - Hanging in the wall before entering - Public Services & Government Near Me - Minneapolis, Minnesota

Super easy experience! I didn't listen to everyone saying that you need to get there well before it opens to stand in line outside for a while to get in and get your business taken care of. Mostly because I didn't want to stand outside for an hour and a half in the cold! Instead, I looked at their website and saw a bar graph documenting what times they are the busiest and what times they are the slowest and picked to arrive at 10:00 AM as that was more of a downtime (I went on a Monday morning). The parking for the building is extremely limited but arriving at 10:00 I was able to find parking in the small lot very easily as most people who arrived when it opened were heading out at that point. I got in the office, went through security, and grabbed a code to wait to be called and I was in and out in 28 minutes! Much less time than I was expecting and a crazy amount smoother than I was led to believe it would be! Efficient staff!! read more

My recent trip to the Social Security Administration was remarkably painless! I had the misfortune of needing to visit an SSA office to get a replacement card. First, I went to the wrong office in the wrong city. Note to Yelpers: The Brooklyn Center office doesn't do cards. A wasted 90 minutes of driving for me. Second, I went to the right office this time (on Chicago Avenue) but I stood at the wrong door. Note to Yelpers: Cards are at the back entrance. Everything else is through the front entrance. Third, make sure you go early. I got there at 8:30 am and there was already a line in the front and a line in the back. Fourth, everything inside was remarkably fast, efficient, professional...and dare I say...friendly. Finally, I read the one Yelper dude's complaints about the security staff. I thought they were fine. It's a lot like going through airport security. The security is a contract company. There were 3 of them and they were all super serious and looked like they might be ready to bust someone in the head at any moment. But they were professional and even told me to have a good day when I left. Don't be afraid to go, like I was. But make sure you go early. And make sure you go to the right office AND the right door! -Daddy Maxx Retro read more

Don't let the negative reviews turn you away! I was getting a new card after getting married. The doors opened at 9am and I was in my car by 9:18!! My biggest takeaway was getting in line around 7:50am. standing in line in the cold wasn't great BUT if you wear the right clothes, have a book and snack on hand it isn't bad. Make sure you have the documentation you need (marriage certificate, GOV ID) as well as a completed application. read more

I've NEVER had such a bad experience in my life!!!!!!! My monthly amount has been toyed with unjustifiably for 4 months this year. I've written letters and included documentation to support my stance. My letters weren't even scanned into the system for months. I never did get a response to any of them. I've called multiple times and no one cares. I've asked to get an appointment and I'm told they can only book out 20 days in advance and weird, they never have openings. Beyind horrible! read more

I have been waiting 12 weeks for something they said would take 8 weeks, and still dont have my documents back. I have been trying to contact them the past 4 business days to ask about the status. I have been on hold for hours every day and still have not gotten ahold of anyone. I called the national office as well, and their response was "you need to call the local minneapolis office". I just wish i could take my business elsewhere. read more

Worst experience ever I called and I got hung up on for a whole day! I asked if I can speak to a supervisor the customer service agent told me that he's working from home and there's no supervisor around! read more

They were a little rude heard normal...St. Paul number is 866.667.7481. I've been told all kind of unhelpful but who needs the drive and parking so call first. I've been told Bloomington office best but they have negative reviews too. Good luck. read more

Went in on my day off today to get a login key for a SS account. The security guards were A-Holes (especially, the one wondering aimlessly around once you had walked in through the scanner) - just disrespectful jerks who get off on verbal abuse to people they do not even know - no matter who you are, professional or otherwise. Once you got pass those idiots, the people who, actually, work in the offices could not have been nicer - very professional, helpful and knowledgeable. The security, however, are nothing short of - A-holes - It is no wonder some people in authority get no respect from the public - it is, definitely, not earned in this location. read more

I was expecting the worst. A loooong wait, an inefficient office staffed by surly government workers. Wow. Everybody was incredibly pleasant, helpful and utterly efficient. Totally had their act together and pleasant at that. Checked in at 922, was out by 1005. Parking lot is small but free, there is on street parking as well. If you're going for a replacement card, use the back entrance read more

I just went today, and my experience was awful. I had to go in since my name was changed and had a court order for me to change other legal papers, but instead of being helped i was judged and given the worst service. Not only was he rude but he was racist, making rude comments towards my mother and how she couldn't understand english. I am disgusted by the man that was helping me, i don't understand why there's people who are this way? i don't recommend going here at all. read more

Not too bad for a government service. The people were friendly and straightforward. The wait was long, about 2 hrs on a weekday midday, so plan for that. Once I got through the wait, the service was fast and easy. read more

I'm in agreement with Ashley G. I went in to get my name changed today and received great service from a gentleman named Sean. One expects monotoned, jaded bureaucrats in a facility like this, but I was pleasantly surprised. They made my hour-long wait worthwhile and not seem so bad. read more

We were at the Mpls Chicago Ave location today to sign up. My husband and I can not say enough about the great customer service we received. Our wait was reasonable and the representative was extremely helpful. We drove 35 miles to this location because this is the location that we are assigned. We went through security but that's the world we all live in now. I agree that the waiting room is small and it's time to remodel or relocate. However the staff is doing a great job! read more

If you can go to any other Social Security Office to take care of business. Please do. (Other then the clerk that helped me. She was Excellent) This is the most unwelcoming place. The security yelled at a foreign gentleman to take off his shoes and had to be told he could not understand them. Thank goodness the gentleman's family member was there and told him to take off his shoes. The security staff is horrible and act more like the castapol. Working with the public can be hard sometimes and I get it. The security staff at 1800 Chicago at the back door needs to learn how to be human since they are working with and dealing with human beings. I agree 100% with Mark R. read more