Beware that this store has implemented a $20 fee to pick up a package. This is *in addition* to…read morefees that the shipper already paid UPS and is assessed to you as the recipient. They give you a runaround about how they're not actually UPS, even though that's the name on the door, and they can add whatever fees they fancy, in whatever amount they choose. So you either pay the junk fee or let them send the package back.

I don't know what it is with this location and I've been selling online for 15 years never had an…read moreissue like this. I shipped out a package on 11/20. It arrived to this location on 11/25. It still says "preparing for delivery" and today is 12/2 so now i don't know what to tell the buyer. It's obvious it was lost tried calling no answer nothing. I guess the package will just live there forever.

Honestly, the only thing I can say is that this company ripped me off…read more I was charged $149.99 to send a package to my Massachusetts home from Colorado. When I checked with the UPS Store here giving the same dimensions, weight, time frame and zip, they said it would cost $104.

Pretty dumpy place...clearly no pride of ownership or professionalism. Better off using Gunnison…read moreShipping.

Diego is the man! Awesome customer service and helped me sort through an eBay shipping issue. Very…read moreknowledgeable and professional. Best experience at a UPS Store hands down. Thank you!

CHECK YOUR RECEIPT FOR OVERCHARGES & DUBIOUS CHARGES! I went…read morein today to have boots shipped to a family member. I initially went in and asked for a box that would fit and stated that I would "be right back." The lady at the counter asked if I had my items in the car and I stated, "yes." She said, "Bring them in and we can package them for you." I agreed and brought the 4 pairs of boots in. They folded the box and placed the boots in and used 1 piece of plastic to protect one set of boots and then used 1 strip of tape on each end of the box and that was that. I saw on the counter that they charge $2 for use of their tape (which was fine with me and even made a comment about it, that I would rather pay $2, then buy a roll). I paid for the shipping, the tape and box. When I got to my car and looked at the receipt. There were 2 charges each for $6 ($12 total) on top of the $8.99 for the box (which was expected). However there was a $6 charge for "Std Pack Materials" and another $6 charge for "Std Pack Service". I went back in and stated that, "I had been overcharged and why are there 2 charges for $6, when I agreed to pay $2 for the tape?" I'm guessing it was the owner/manager of the UPS Store and he stated, "we packed your items for you, that's why you were charged." I told him that he "should notify his customers of the extra charges just like the sign on the counter that states the $2 tape charge, when in fact, I was going to pack my items myself?" He made the excuse that "they are so busy and don't have time to tell me" about the extra charges. Although, he did refund me the overcharges, I find it pretty telling in the integrity of the owner and his staff that they aren't explaining extra charges and likely don't expect you to look at your receipt. When you think of all the business they receive each day, that is ALOT OF MONEY that they are accruing fraudulently, right out of your bank account.

Okay....I am updating my earlier rather scathing review of Sept 26 2025 as things have noticeably…read moreimproved. I'm not sure what's changed but service has gotten much better. I hope it continues. Whatever has changed to improve things please keep it up...I appreciate it.

Terrible and inefficient. I've tried picking up a package but every time I go, their pick-up window…read moreis closed. I've tried in the morning, midday, and afternoon. If they are not going to have a pick up window available to pick up packages, then they need to utilize their lockers and leave ALL packages in a locker and leave a key in the PO box so packages can be retrieved. It looks like my package may be sent back to the sender through no fault of my own. I would recommend an alternative method of obtaining packages.

Like many others I would not give this post office any stars at all. They are chronically…read moreunderstaffed, customer service appalling and everything is chaotic. I went to pick up mail from my box last week only to find it locked. Come to find out they are pulling down that particular bank of PO Boxes to make room for something else. They have assigned me another box which is also locked, and say it needs to be rekeyed but there is no locksmith to do it. They have no idea when I can receive mail again!!!

I don't normally do reviews like this, but I'm so incensed right now, I have to get it out of my…read moresystem. We're a small business in Nevada, and we had a customer order a large item from us. We shipped it USPS because it was the cheapest option, and the online system had no problem with the address we provided for shipment, and USPS took our money. Today, we were notified that USPS doesn't deliver to that address (no reason given, and it's literally a mile from the Post Office). I called the office in Aspen and was told "it's an area we don't deliver to, and it's being returned to you". I asked why and was not given a legitimate reason, nor was there any explanation why if they don't deliver there, they accepted the address when shipped without question. They could have held the item at the post office and asked the customer to pick it up, which they would happily have done. Instead, it was immediately shipped back to us with no mention of a refund for taking it when they know they don't deliver there. We usually ship FedEx, and if we ever enter an address they don't deliver to, they inform us of that before accepting the delivery. So now our customer is not getting the package on time, and we're out the shipping with no explanation. From now on, we will ONLY ship FedEx or UPS. I would give zero stars here if that was possible.

Super DISSATISFIED with USPS. I had mailed a card with a gift card in it to my friend in Colorado…read moreSprings CO around Christmas time 2023. USPS could not determine the address so I ended up getting my envelope back in the mail. It was completely OPENED UP and my gift card was not in there. !!!! This was discovered on 01/13/2024, I can't believe this, that we US citizens have to put our packages and letters in the hands of dishonest employees who tear your stuff up, loose your packages, and STEAL YOUR ITEMS. I WILL NOT EVER SEND ANYTHING THROUGH THEM EVER AGAIN.

Worst post office location I've ever dealt with - if you have a box here or have something…read moredelivered here, be prepared to add an additional 2-3 days on your delivery time due to the fact that the workers at this location can't be bothered to actually put your packages in your box on the day they're delivered to the post office building. The employees who work here couldn't care less about whether or not you're inconvenienced by their laziness.

USPS always gets so much hate because "they aren't quick enough", "they are incompetent", "they are…read moretrying to lose my mail" and whatever else you hear from people who are upset they have to wait one extra day for their automatic cat feeder. The USPS people, at Snowmass, work so, so hard and if you have a problem with how they run things, maybe you should sign up for the job and run it to perfection, since it's "such an easy job". They work their butts off, get their at 6am, from places that are a good distance away. Not to mention, you know how many parcels USPS deals with in a year? 124 Billion (that's with a B) and they are understaffed/undervalued. FedEx deals with about 5 Billion and UPS deals with about 4 Billion. USPS is dealing with 25 times the amount FedEx and UPS deal with, so just be appreciative that you get your package on time 90% of the time. Maybe if they were staffed well enough, they wouldn't be so overworked and so exhausted. Also, you yelling at them is not going to make them go faster! Try being a little more considerate. Anyways, they have always been FANTASTIC for me and I can't even tell you the amount of mistakes they've made because I don't think they have ever made one... no joke. Treat these people with respect because they are working their butts off for you, for little in return!

They are very friendly and helpful even though is a small office they meet all your needs!read more

The guy who works the front desk is easily one of the most friendly gentlemen I have ever had the…read moreopportunity to meet! He is great at carrying conversations and everyone in town loves him!

I just went in to the Chamber office at 4 ways to use their free postcard mailing service. When I…read morecame in the olf miserable man behind the counter said "Jesus Christ, you must have writers cramp" which is totally unacceptable and NOT the type Of attitude you want from anyone let alone a tourist town representative.

Place has a really nice laundromat. Only laundromat in Crested Butte. Machines are clean and…read morereasonably priced.

I was there for 3 nights and loved the place. Very clean. Staff was great. Josh, the manager was…read morefriendly. I ran into a few folks and everyone was friendly and quiet. Another selling point was it was a 15 second walk to the free shuttle stop which was a 5 min ride to the ski resort.