Negative stars if possible. The couriers at this place are criminals who steal customer packages and lie about it stating that mail was delivered, when it wasn't, and when you investigate it further they tell you that your mailbox was broken into (or some other lie), however, there is no evidence of a break in or tampering of the mailbox NOR did anyone inform the residents that their mail was compromised due to a break-in. This will be the 6th package stolen as a result of this! I have escalated this issue to be investigated. No accommodations are ever made as a result and you have to fight tooth and nail just to get a validation letter. Unfortunately, you cannot change your USPS branch due to zip code jurisdictions, so this is an unfortunate injustice to subject people to theft from actual government employees who are supposed to take an oath against committing federal crimes. read more

The only reason I gave this location 2 Stars is because it is the smallest location and it is always busy. The line is normally out the door. Their Team is A+ and very friendly. read more

I placed an online Hold Mail Request for my mail while out of town. The Hold began as scheduled however I didn't receive my mail upon return as I requested. That afternoon, I called the 1-800 number & spoke with a representative who put in a Service Request. The following day I was hopeful my mail would be delivered but unfortunately it wasn't. On day three I called the 1-800 number again & spoke with another representative. She saw my Service Request & suggested I call my local post office & gave me the phone number. (This was the same number as posted on their website.) I was not able to speak with anyone there since the phone number had been disconnected & was no longer in service! So, I called back the 1-800 number & spoke with yet another representative who gave me the phone number for Consumer Affairs. I called Consumer Affairs. The only option at Consumer Affairs was to leave a voicemail, which I did. On day four I went to my local post office & picked up my mail. The counter employee was friendly, helpful & apologetic. She didn't know why my mail hadn't been delivered & wasn't aware of the phone being out of order either. Overall, a frustrating experience. I now have all my held mail & daily mail delivery has resumed as well. Next time I place a Hold Mail Request I think I'll just go & pick it up at my local post office. read more

Staff is disrespectful. The lady with braids who helped me had an attitude. I greeted with a smile and asked how she was. She basically threw the package I was returning at me DEMANDING me to tape it more, not asking. She didn't greet me and also sighed and rolled her eyes several times with several customers, including me. I get that rushes can become stressful, but it is no excuse to treat another person, especially customers, who treat you with nothing but kindness like this. Normally I would move on, but my daughter had a similar experience with the same lady on a separate occasion and I don't find it okay. I would not recommend this place since the line is always out of the door anyways, so not very efficient either. read more

Staff isn't friendly and have a lot of attitude. One of the worst post offices I've been to

US post office on Nome Street is awesome! The people here are so patient kind and helpful! Every time I come in, it is packed! But they always are friendly and ready to help! read more

Tellese is the absolute worse. She's is on a power trip. Talking over people. Interrupting questions. "Schooling" customers with her loud booming voice teaching the well past the front desk. All the way to the back walls. Give her customer service training including kindness. I doing think she knows what empathy is. read more

There are two ladies that I'm grateful for because every visit they have been so friendly and helpful. Their energy and beautiful smiles make my visit less anxious because I honestly hate mailing stuff off. But their service decreases my stress and worries. There's a young black girl who usually takes care of the left and there is Glenda. I'm very grateful to both of them and I pray their employers take good care of them. Amazing women! read more

Woman working at counter is rude and lazy. Since when does the post office not give you your packages when you come to pick them up? Just because it will be too much to dig through. Then I ask when wil the mail be delivered because I need my package. All she responds with is sorry I don't know. She's also the slowest moving person here and always has an attitude. Is this the type of behavior that the United States Postal Service condones from their employees. I'll make the drive to a different location for my mail from now on. 0 out of 10 don't recommend read more

If I could leave a negative review I would. The entire staff at this location is unbelievably rude, most notably the manager Kelly, who I had the displeasure of meeting today: After patiently waiting in line for 20+ minutes behind one customer (who apparently needed all four staff members assisting her), was turned away because I hadn't pre written down my address on packages. Unacceptable customer service - not shocking USPS is in the decline. Will be mailing through FedEx in the future read more

It took 10 visits, 4 separate requests because they kept losing them and 8 weeks to have my mailbox keys changed to a house I just moved into. I was told a manager would call me to sort it out several times and I never received one phone call. I also didn't receive a phone call when the keys were ready. Would not recommend this place I only came here because it is the local post office that deals with this kind of thing and no other post office could help me. read more

Absolutely terrible. This place should be shut down. Be aware that a visit her takes a minimum of at least 1 hour. Honestly the dmv might be able to mail your items faster then this specific post office. read more

Since we were in the neighboorhood and I had to send a package back to Singapore, we went to this location of US Postal Office ~ Montbello. Its OK. Since its after working hours when we were there, there is a line. The postal person in charge behind the counter was nice. All in all is an OK experience. I hope the package I sent will be delivered promptly as requested and promised. Its a pretty small postal office with limited parking space. If you happen to be here to send mails or packages, come when ITS NOT during the PEAK hours or just have plenty of patience waiting in line. read more

I have been calling all morning looking for a package that was supposed to be delivered 3 days ago. I can understand it being busy or being short staffed but I would very much like to know when I will get my package. read more

Avoid this post office by all costs. The employees are crabby patties and don't scan your tracking most of the time if you send it with your own label... tracking comes with priority fam. read more

This US Postal store is accurately 4 stars. Don't take your visit too serious. You're not spending your life away here. You're just here to pick up, pay, drop off! To get the most out of this experience, here's what to expect: busy, busy on mornings. But very dead in the afternoon. The staff is very friendly, likes to joke, and I had friendly service over the phone. I noticed that they send an additional notice in the mail, in case you missed your package the first time. I've been coming to this post office for a while and recommend it to anyone! Be aware this post office has a 1 way in. Do not enter in the "Do Not Enter," way because the parking is only facing towards the building. read more

Literally the absolute worst! Claims I requested they hold my package, which I did not. Continue to give me the run around, and will not deliver my package. Hate that some companies still use USPS. I would pay whatever price to have anyone ship EXCEPT USPS. I never have had a package sent to me via USPS that wasn't a headache to actually receive (some never received at that). If I could give them negative stars, I would. read more

Two packages were supposedly delivered to the lock box but I did not receive. I did receive 2 packages that were not mine around the same time. Went to the post office twice to try and track down. Was finally told by a manager that the computer said it was delivered so that was that. "Someone else got to the packages first". How does that happen with a locked box and key put in your mail box??? Each time I went in, there were several people with the same issue...lost packages. Sure wish this was not my post office. Can go to others for counter service but I can't change my mail person. So frustrating! read more

Only one person working counter every time I come here. Came with slip to pick up package that said it was at this post office and it wasn't even there. One of the worst post offices ever read more

Worst. Post Office. Ever. The staff is BEYOND rude. I had the unfortunate experience of trying to get a key for my neighborhood mailbox and I was yelled at and called a liar for asking to pick up my key. Well, ain't that pleasant. I hope to never have to return here. Bullet proof clothing recommended. read more

The manager is incredibly rude. I would rather die then go back to this office! My package has been in transit for days and no one know where this package is. The post office is an absolute nightmare! Use UPS or Fedex! This is a slow and crap service! The is the worst post office in America! read more

So basically I never got my package, which was a lawnmower. I signed up to receive texts from USPS about my package. The day they sent me the text saying my package was delivered, I was home and immediately went outside to check for it, but nothing was there. The text said it was delivered to the mailbox so I went there to check as well, but who would drop a big lawn mower by a tiny little mailbox? That doesn't make any sense! I went and checked anyway, nothing there! Now I've called twice and was told, I'd get a call back. Nothing! no calls back to this day! Somebody has my lawn mower! Totally unacceptable! Deliver my package to me properly or give me the money I paid for it back! Not cool! read more

If you have an option to go to another post office by all means do so! I have no choice but to deal with this post office. They constantly deliver my mail to the wrong home, and to make things worse, this home does not bring our mail, does not call the post office, and opens our mail! I have spoken to Joanne H.(the manager) on two separate occasions. I've explained to her that this post office has delivered the mail wrong for years and I keep communicating with them about this and nothing has changed. She pretty much told me she can't do anything about her employees delivering the mail wrong. Now I currently have confidential documents out floating around and missing $250 worth of goods. She wasn't helpful at all. So aside from this place being very, very slow, they mishandle mail and don't hold your breath on getting it resolved. With the current manager at least. read more

This place has a reputation of losing mail (beware). My wife's ID, and my son's birth certificate were never found.

In the new addition of USPS Nightmares: Girl drops ID in post office and without waiting a full 24 hours the staff sends it to a mystery office in a faraway land, the Loose and Lost Mail office. The staff can send it there but tell Girl they do not know the contact information so I may call them to intercept the ID. The office is to send the ID to the address on the card but since I've recently moved it looks like my identity is going to be floating out there somewhere for a while. Just another installation of HOW LONG CAN WE KEEP UNTRAINED PEOPLE ON THE CUSTOMER SERVICE FLOOR? I hate working by this post office and if I can avoid it will wait until I've driven to a better location so my questions can be answered by someone who is competent in their employment position. read more

They were awesome and they helped me promptly! I'm from out of state and went in at 12:41pm ... I was out in less than 10 min. Great service! read more

This was a flash back experince. It seems like forever since i have been to a post office. The lines were long and took a while to get to the counter. There was only two people working but they were friendly once you got to the counter. I would advise using online options and save time. read more

It's a post office.... Yet it's not the nice clean one over near Quebec. No smiling faces at this post office that's for sure. I legit stood in one of the longest lines all to get up to the counter for the woman to tell me, "All you had to do was put that box in the cart". Oh well I surely did not see a sign that said, "If you're postage is paid for, please place your postal items here"! That would ha e been nice. It was my first time there and all of my neighbors tried to forewarn me that my local post office is not very nice. Well I suppose they were correct in their judgements. Be prepared to stand in a very long line. The postal staff take their time in everything and customer service is not apart of their job description. A word of advice would be to simply go in, say nothing, speak when spoken to and handle whatever you need to and get out. The energy matches the decor in that place. No good lighting and honestly this post office would be the epitome of why the term "going postal" exists. read more

I called regarding a package that had been in they're location for more that 2 weeks without any movement. When I called the lady that spoke with me on the phone was extremely disrespectful. Right off the bat she was very angry and saying bad words, as a customer I told hey lady you just picked up the phone and still haven't even asked whats the purpose of my call. then she went on and on saying she couldn't help me and that she is not willing to attend me. told her that the way you are treating your customer is not the way, you need to take a break and cool down because that is not the way to attend a customer and be thankful that she at least has a job and should try to do her best to keep it and not insult or be disrespectful to the client. After I said that she exploded on the phone and I just hung up. Called the next day and spoke with another representative, this other lady was very helpful and said they were going to call me back, but she never did. Had a person go over to the facility and by the looks of it the fist lady was at the location and also treated him very disrespectfully. This facility is and embarrassment to the USPS, no wonder they have so many back reviews from multiple sites read more

Just came in and it was a quick wait and efficient fast service. Much better than my past experiences.

You can tell that customer service isn't a priority here when you walk in to a line more than a dozen people deep. Only one register was open during the busy 4:00pm time frame. After twenty minutes or so without the line moving, another employee came out from the back and asked if anyone was there just to pick up a package. Half of us were. She then disappeared on a 15 minute search for another patron's pickup, that turned out to be missing. A third employee then emerged from the back and took the next person in line picking up a package, before disappearing once again after helping just one customer. Sadly I had to drive here and wait almost an hour to get my package because my mailman refused to walk a few feet to leave my package at my door when it wouldn't fit in the mail lockers. I'd be more surprised if the Postal Service wasn't already in billions of dollars of debt and losing billions more per year. The USPS will seal the last few nails in its coffin if it loses all of its customers due to better prices and service at other shipping companies, so I'd start making customer service more of a priority, in terms of both mail delivery and at the post office itself. read more

US Post Office - Post Offices Near Me - Denver, Colorado

I thankfully only had to stop in briefly to drop off a pre-labeled package. I was hoping they'd have a drop box but nope! They don't. And there's a longass line almost out the door. Highly don't recommend coming here. Plus it's out in the ugliest part of the Denver metro. You can bet your bottoms it's janky! read more

Just moved into a new house and apparently I won't get the key to my mailbox for 2-4 MONTHS. They're "really backed up" they say. I get to visit this lovely facility until they get someone to go out and manually change the lock. Joy! read more

the employees at this location are pitiful and very unprofessional like it's a joke, my paxkage was supposed to be delivered on a saturday and it is now tuesday nobody knows where it is nobody is being held accountablethey are utterly ignorant. they need to be fired, but you can't do that because they're government workers horrid horrid horrid read more

Worst post office I've ever been to. They lost my mail, lines are long, and the guy at the counter said it would take 6 months for them to change out a lock on my PO Box. The people at the counter do not care. Mail delivered in his radius takes significantly longer to be delivered than any other USPS I've been to. read more

US Post Office - Post Offices Near Me - Denver, Colorado

Wish I could give less stars. This place always has a line out the door, no matter the time of day. Do not expect to get anything done quickly. Truly unfriendly staff too. read more

Worst post office ever. I would give negative stars if I could. They never have more then one person working and you will wait a minimum of 30 minutes every time you go there. The staff has zero sense of urgency. Just terrible! read more

Worst Post office ever! Management is useless, and unfortunately fit the stereotype for government workers. Packages stolen consistently and they don't care. Been called them for a month; Basically told me what am I going to do, they're the post office. And they're right really no recourse for the lose. I'll start using FedEx. read more

This is the worst post office on the planet! The one star is solely for Rebecca, the only person who genuinely cared about my issue. The manager of this branch on the other hand, didn't even bother to share his name with me. Instead he looked at me assuming I was not the one with the issue and made me move from where I had been patiently waiting to the other end of the counter to go talk to him about my issue. He then proceeded to tell me that because my package was shipped "parcel select" it really didn't matter or have any value. Why do you even offer a service that places no value on itself?!?! Not once did he accept blame for the package that was delivered to my house that was to an address that doesn't even exist! He was a spineless human being! People today rely solely on technology and never admit fault anymore. Sad the the government employs such people. read more

Worst experience to the point of tears! The saddest part is I am out of money and the item that was shipped even though the item was insured! How can this even be possible??? Item was tracked and listed as delivered to my mail box, yet no package or key to the larger mailboxes...checked back 3 days in a row, contacted the usps and they stayed they had to speak to the handler who delivered the package! His response was that he put the package in the box and left a key in my mailbox. The lady who called to relay the message was rude, short with me, basically made it seem like there is nothing they can do and it is not their problem, she told me to take it up with the legal department and gave me a number. When I called the number to legal they said I have to call and work it out with the Montbello carriers, who had just told me they can't do anything for me! It amazes me that it is no ones job and that no one cares to do their job let alone go the extra mile!! So sad I can see why people go postal! I am never doing business ever with the Montbello post office read more