1. Find the front door. That's why it's called a DOOR TAG!…read more2. Don't leave the DOOR TAG in the parking lot near the BACK GATE! 3. Train delivery driver to complete relevant information on the DOOR TAG that was left at the BACK GATE. -What could improve?? Train your personnel to follow simple directions.

I've always liked FedEx but today's experience almost made me change my mind. I was at work and…read moreluckily I had a video doorbell. I spoke to the mail carrier explaining I'm not home and he said someone will be back tomorrow. I explained without knowing the time they are coming back I'll be at work. I asked if I can pick it up and he said yes and he'll be there at 3.00. After pulling teeth trying to get proper information out of him. So driving 30 minutes away in the height of Colorado rush hour I arrive after 4:00 and Marissa said he wasn't back yet and probably won't be back until 6:00. I told her he told me 3:00 and she didn't know why he said that as he had a full load. Marissa said that when it comes in that she'll personally call me to let me know it's in and she went above and beyond and kept her word. So when I returned as she was busy helping someone else she paused and helped me then went back to finish helping the ones she stopped helping to help me. That lovely lady needs a raise. Shameless plug. Buy a video doorbell.

We had a heavy package to ship and Adrian came out to our car to help us get it in the store. He…read morealso helped us get the best price for shipping. Really great customer service.

This used to be my favorite UPS store to do business with but the last three visits have been…read morereally disappointing. I come in with a package that has a prepaid label and consistently the associate states that they are having trouble scanning it. Usually, I'm offered to re-print my label for a fee in store (which is wild in itself), today without offering me any other option I was told they are not able to accept the package. I drove to another location 15 minutes away where they were able to scan it stating they have newer scanners. This sounds like a technical issue with the Quebec store and not a customer issue with the label. I encourage you to get better equipment and perhaps some retraining with the current associates so they all represent the UPS brand accordingly.

Went in early to get help with a photocopy project. The staff said hi right away, which is a good…read moresign. One man there helped me out! He was patient, flexible, and overall very helpful. This has not been my experience at all FedEx locations so I am so grateful! Thank you!

If I could rate FedEx a zero, I would! Horrible and rude staff with their employees stealing your…read morepackages both shipped out and received. I would never trust them! Have video evidence of a FedEx employee putting on a fake FedEx tag that the tracking number is invalid. Since I had to have it signed, the FedEx employee she signed for it a different name and she took it. This is a criminal act as it was not a cheap package and the police are notified. Luckily, I have a clear view of her face and dimensions.

Very cute nice couple. pleasant calm and always smiling. when i walk in here it feels like family…read moreand prices are not that expensive, keep up the good work

I've been using Mailbox Express as a business address for over 5 years, and always get great…read morecustomer service. Deborah and Oliver are so very friendly. Always a great visit.

The only reason I gave this location 2 Stars is because it is the smallest location and it is…read morealways busy. The line is normally out the door. Their Team is A+ and very friendly.

Staff is disrespectful. The lady with braids who helped me had an attitude. I greeted with a smile…read moreand asked how she was. She basically threw the package I was returning at me DEMANDING me to tape it more, not asking. She didn't greet me and also sighed and rolled her eyes several times with several customers, including me. I get that rushes can become stressful, but it is no excuse to treat another person, especially customers, who treat you with nothing but kindness like this. Normally I would move on, but my daughter had a similar experience with the same lady on a separate occasion and I don't find it okay. I would not recommend this place since the line is always out of the door anyways, so not very efficient either.

These movers were great, delivering fast white glove service that didn't make me regret hiring them…read moreto carry the stuff from 27 years of my life from one place to another. Also? They contacted me personally. Once, using humans! ( David) and then Al (not Ai but Al as in Albert) guided me through the process making sure I knew everything up front. Moving day came and the team handled my stress and worries so well, being careful with packing my valuables and clothes, meeting me at my cross town destination putting everything away carefully, and shaking my hand at the end, making me feel relief that the whole process was done FAST and FAR cheaper than other services quoted me. I will be using them on my next move! a note: paying directly in cash will save you card fees. Estos transportistas fueron geniales, prestaron un servicio rápido y de primera calidad que no me hizo arrepentirme de haberlos contratado para trasladar las cosas de 27 años de mi vida de un lugar a otro. ¿Y además? Se pusieron en contacto conmigo personalmente. ¡Por una vez, utilizando seres humanos! (David) y luego Al (no Ai, sino Al, como en Albert) me guiaron a lo largo del proceso asegurándose de que lo supiera todo de antemano. Llegó el día de la mudanza y el equipo se ocupó muy bien de mi estrés y mis preocupaciones, teniendo cuidado al embalar mis objetos de valor y mi ropa, reuniéndose conmigo en mi destino al otro lado de la ciudad para guardar todo con cuidado y estrechándome la mano al final, lo que me hizo sentir aliviado de que todo el proceso se hubiera realizado RÁPIDAMENTE y mucho más barato que otros servicios que me habían presupuestado. ¡Volveré a contar con ellos en mi próxima mudanza! Una nota: pagar directamente en efectivo te ahorrará las comisiones de la tarjeta.

tldr:NEVER hire this company!! Hands down the worst experience with a moving company I have ever…read morehad. They showed up 5 hours late, yelled at me that I gave them a bad quote and refused to do my move which ended up costing me THOUSANDS. And spoiler, another company did the job in the time I was originally quoted by these people and for half the price. As a woman moving alone, these movers made me incredibly uncomfortable in the short time they were in my home. I called and got a quote over the phone. This was not unusual to me as I've only ever gotten phone quotes for moving and have never had issues in the past. I was quoted 2.5-3 hours with 3 movers. I called 5 other companies in the area and received similar quotes, I chose this company due to their availability. I scheduled my move for 4 days before I needed to be out of my place. They were scheduled to arrive between 12-3pm. At 3pm, I was told their morning job was taking much longer than anticipated but they should arrive within the hour. At 4pm I received a text from the team letting me know they were an HOUR AND A HALF away and would be stopping for food on their way. I contacted the "manager" and was assured they would be able to complete my move that day. The team showed up at 5:30pm, 5.5 hours late and I have never had movers be more disrespectful and demeaning toward me. My home was clean, fully boxed, and ready to be loaded. For $210/hour I was not about to waste time. They walked through my home to assess everything and Tyler, who is supposedly the best they have, was rude and disrespectful every step of the way. He yelled at me that there was no way they could do the move in the time quoted. Given that their morning job took 4-5 hours longer than anticipated, whoever is quoting jobs clearly doesn't know what they're doing. I was alone and the way their team treated me in my home made me incredibly uncomfortable, they yelled at me that I wasted their time, they drove to Fort Collins from Denver and their cars were in a storage unit in Denver that closed at 9pm. Even if they completed the job in the minimum quoted time, they still wouldn't have made it back to Denver in time to collect their vehicles so I don't see how that was my problem but he sure made it my problem. Tyler told me the move would take a team of 4 movers at least 7 hours to complete. To be clear, this was a two bedroom townhome, not a 5 bedroom house. As I was about to throw them out of my home for being so demeaning and disrespectful, they offered to step out and call their manager. At 6pm I received a call from the manager who told me the team claimed there were 150 boxes in my home and they would not be doing the move. When I argued that was absolutely not the case (i counted and there were 56 boxes, 6 large, 15 medium, 25 small, and 10 plastic tubs) I was told he didn't know who to believe...um excuse me?!? He offered to reschedule for another day at more than DOUBLE my initial quote. After the experience his "best guy" had to offer, there was no way I would ever agree to pay them even my original quote let alone $1800?! I told him this was unacceptable and explained the financial impact, all I got was "sorry, we wish you the best of luck with your move" after wasting 6 hours of my time and costing me thousands. This was a huge waste of my time and costly. I deliberately scheduled the move on my day off with several days after to do final small things and clean before handing over keys. A new tenant was scheduled to move in shortly after. Because of this company's laziness and incompetence, I had to pay an additional month rent and the next tenant's move was also impacted. I am truly beside myself at what a horrible experience this was. Now for the kicker - I hired another company to do my move the following week. I hired two movers and anticipated an 8 hour move due to what I was told by this team. I was genuinely afraid to do the walkthrough given what happened with moving brothers. I explained what happened and the new quote I was given and the new movers laughed. They said this team took too long at their job in the morning, ate and sat in the truck for an hour, and when they showed up they were tired or lazy and simply didn't want to do the job. They said the 7 hour quote was an FU to me since they drove up to Fort Collins. It took the new movers FOUR HOURS TOTAL. And cost me less than moving brothers original quote including a 40% tip. NEVER give this company your business. They will leave you up a creek without a paddle without so much as an apology. I'm grateful they requested cash payment and didn't require a deposit as they will never get a penny from me. I will tell anyone and everyone I know to avoid this company!

Responded immediately, estimate was paid. Came out same day to nursing home. Joe was awesome…read more Recommend to all.

They were very responsive and able to meet us with very short notice at the facility we needed…read more Very Professional - Would use again!

I wish I remembered the guy that helped me package up my auto parts that had to go to Australia. Me…read morebeing clueless about shipping didn't even have tape. This guy got me boxes, dunnage.and helped me tape everything up. For free. The Fedex on 40th avenue refused to help me. This guy was the opposite.Great customer service! FedEx lost a 2300.00$ sale

I used to go directly to the hub and drop off packages so as to eliminate extra handling; had to go…read moreto a franchisee and pay more. Leave it to corporate puppets to rid something that worked well; I'll be using FedEx for future shipping services

I have been here twice. It is conveniently located, tidy, and has a great selection of envelopes,…read morebubble mailers, boxes, tape, etc. The customer service is excellent. The guy who works there does not hesitate to provide a label or extra tape when necessary. When I was there a second time, there was a couple scrambling to finish up some paperwork for a passport, but the UPS guy came for the noon pickup and could not wait for them to finish their paperwork, and then left. The shop owner let the couple have all the copies and envelopes he had provided them for free, then gave them directions to a nearby place that had a later UPS pickup time. THAT is the sort of personal, generous customer service that will make this my go-to mailing place.

Very disappointed. They closed business owing customers and broke contract agreements. Owing money…read more If you talk to them they would say we can not push a back key. Been in business 40 years here. They do not understand a thing under business law.

Let me start by saying our regular UPS delivery driver is fantastic!!…read more So I ordered a TV from Crutchfield, who are also Great, UPS said it would be delivered yesterday and they would call first when they were in the area. I waited from 07:00- 9:00 at night, nothing. I tried to contact ups and got this terribly outdated AI garbage that repeated what their site said. No phone# to call, terrible. So the driver shows up this morning at 07:00 complaining to me that he tried to call all day yesterday. I checked with Crutchfield and my # was correct. So he was going to leave my tv outside in the middle of a major snowstorm, which started this morning. No apology just him bellyaching about how he had to drive to Telluride next for a delivery. Worst delivery service I have ever seen. Get with it UPS FREIGHT. The other guy is smoking u

I would select zero stars if that were an option. The first scheduled delivery date did not happen…read morebecause the representative at T Force Freight claimed that the shipment was still on the train and not yet at the terminal. No phone call or any kind of notification that the shipment was not going to be delivered on the designated day. Fast forward to today, the second scheduled delivery date. The delivery did not happen today either. This time the driver became ill. No phone call nor notification of any kind. We will give it one more try only because I really want the shipment, but the company is unreliable in deliveries and communication. I will never use this company again.