Terrible and lazy employees refused to help anyone.... came in no one was in line.... The employee…read moreKimberly insisted I do my return through the machine.. when the machine told me to see an associate, she acted annoyed. This place is getting ridiculous..... why have employees at all if they just want to stand around and not help.

Today (12/12/25) I watched the employee belittle a customer because she had her item in the wrong…read morebox. He told her that "She should know what a shipping box looks like" and if she doesn't switch the box that he will cancel the order in the system. Two weeks ago I was trying to ship something and I was requesting to have them pack it and ship it for me. The same guy that was working today told me that I "needed to use the self service kiosk". It shouldn't matter how many packages you receive in a day if you have a customer waiting at the counter the packages in the back can wait. This guy definitely doesn't have the composure to work in customer service! This will definitely be the last time I come here, it'll be worth the gas money to drive to Glenwood Springs and use the UPS store there.

Tried charging me $2 to print out a UPS shipping label from Amazon.... Yikes. Giving 2 stars…read morebecause I had a decent experience here once. (Where she printed the amazon label and didn't charge $2)

Eren was awesome!!! Incredible service. Super helpful and fast service. I had a few Amazon…read morereturns as well as a Spectrum modem to be returned. Eren had 3 customers at the same time, handled all of us at the same time and had us in and out in minutes. A+++++.

Copy Copy has saved my bacon many times. I know I can depend on them for any print services. Today…read moreI was in picking up about 270 pages of documents for a life skills program I am working. It was really efficient I emailed all my documents and within thirty minutes it was printed. It included a 175 page PowerPoint, 40 page packet, and a 30 page homework packet. Angela helped me and she was so detailed oriented and took a ton of time helping me organize, showing me how to copy the best way , and she even created title pages for the three packets. She corrected all my mistakes when I asked her to even after she had printed it. She did a wonderful job assembling and binding everything. Without her help this would have taken me hours. Thank you Angela!

I stopped in to print a PowerPoint presentation, while nearby at a Conference, The three employees…read morepresent did not seem to be focused on service, but more on personal conversation. None of them could assist with the issue I was having. I ended up at another printing business nearby. Not a good experience or use of my time. They were the opposite of this business.

There were a lot of challenges with shipping a package to this store. I went to pick up the…read morepackage and they were not very service oriented.

FedEx is pretty bad in the Vail Valley. Shipments routinely are delayed while UPS provides great…read moreservice. Avoid using FedEx to ship to the Vail Valley or when shopping anything important from the Vail Valley.

Getting mail in the mountains is a challenge! Jimmy and team always go above and beyond to make…read moresure we get all of our deliveries. They are super helpful with shipments too always willing to check for delivery times prices and are on top of circumstances here so that our packages get where they belong.

I mailed a package with Just Send It, and the entire experience has been extremely disappointing…read more My package was reported damaged, and while the company opened a claim, I received no meaningful updates. After several trips to the store and a week of silence, I finally got an email asking for details about the package contents. I responded immediately with descriptions and photos -- that was over a month ago, and I have heard nothing since. At this point, I'm out the cost of shipping, and my package and its contents are missing. The store itself is unorganized and cluttered, and when issues arise, their customer service is nonexistent. They do not follow up, communicate, or take responsibility. Strongly do not recommend.

My husband and I came here from a recommendation and were very pleased with the service and our…read moreski/snowboard rentals. The price was so much better than renting on the mountain with the epic discount! Will definitely rent from here in the future.

I bought boot heaters a few years ago. There have been problems. Kind people worked with me…read morethroughout the process (repeated failures). They were patient, everybody won. We are fortunate to have merchants like this in our community (not corporate). Thanks, Chris.

I have never reviewed a PO. But here goes- in all the PO's of this area the customer service here…read moreis the best! There are two really nice ladies, one who is named Star and she is a star and a gentleman. They are so nice, and never seem frazzled. I have received some weird attitudes from the staff at Edwards PO, like they do not want to be there. The Vail one is like you are in the twilight zone. This one is run efficiently!

First of all, the guy working the counter was all alone.. But REGARDLESS, he absolutely killed it…read more Speedy, expedient, polite, professional and absolutely crushed anything that came his way. Between helping other customers resolve an issue to collecting package slips and getting a line of people between 5-8 people their package/ and out the door and/or getting something mailed out in under a couple of minutes. And not just once but multiple times as the line would form again. While I was getting some things filled out and ready to mail out, he was super helpful and attentive, all while giving every customer the same attention. Alex is an excellent worker and deserves a raise! If I could give more than 5 stars based on his work ethic alone I would. Mis respetos y agradecimiento por tu esfuerzo Alex.

Wanted to charge me $400 to crate my antique table in the quote. When I told the guy about my table…read moreoriginally, he said "Well, since it already has a crack in it, we aren't responsible if it breaks in half." Cool. Thanks for setting the bar low and worrying me that your workers are going to be careless because "well, there's already a crack in it! So why not break it in half!" Additionally, they are unaccommodating and have this attitude of "Well, this is how we do things so bye, Felicia." And when I asked about the drop off timeframe and told the guy I don't feel comfortable waiting around all afternoon at my new apartment for the movers, so can they let me know when they are on their way or at least call me when they get there? The guy said "Well, hopefully your employer is flexible." Wrong answer. I am not sure how this place has five stars, because I don't see them doing a very good job.Dan, the sales guy, also said he would follow up with me by the end of this week about my moving company decision, never heard from him. He has a bit of an elitist attitude and apparently thinks finding ways to accommodate people who are about to shell out a pretty penny isn't worth his time. There are several moving companies out there to choose from, so I suggest you guys change your attitude and business model. Update: This review was made well over two years ago. My other reviews have nothing to do with you. Deal with the issue at hand. First of all, I chose not to do with business with you, not the other way around. Get your facts straight before posting a reply two years later!

From the owner: American Moving & Storage specializes in dependable moving and storage solutions for all clients…read more Whether moving locally within Vail Valley or needing goods transported to or from either coast, we have the skills, equipment, and employee staffing to take care of it. We offer expert packing, art crating, climate controlled storage, auto transports, high value transport and new products moving in addition to residential and commercial work. We've maintained a great BBB record for the last 15 years. Lastly, we are Colorado family owned and operated. We will take care of your move like family!