I recently found out that UPS stores are not operated by UPS, but by third party businesses. I've…read morenever had an issue here mailing or picking up a package but if you need any other UPS service then you have to call the customer service line because the people here can't help you. I was having an issue rerouting a package to be picked up here instead of my residence (it required a signature and I wasn't going to be home) but I was told that UPS has to take care of it on their end because this place is just a waypoint. Good to know, but disappointing as I had already tried the customer service line and wasn't able to resolve my issue. I wasn't allowed to speak with an actual person and the automated phone tree did not give me an option for rerouting my package.

I have disabilities and the scented plug in makes me sick with migraines…read more Most businesses today's don't do this as to stay inclusive to their customers. A person with a disability such as migraines, asthma, or allergies should walk into a corporate owned store and not expect this. I will be looking at other options of service.

Wow! Great service. Just came in for a simple job, lots of good explanation. I came over after…read morebeing snubbed at Staples. Really appreciated the friendly staff.

Came here for some printing needs and I was not disappointed for my first time. The quality of my…read morecard were great, especially for the price I paid. They were able to have them ready by the following business day. I will definitely continue to come here again.

We needed the services of a notary, and this was the place to have that done, on the spot!…read more Wow! We walked in, and we're taken care of. We also needed to have the documents shipped out overnight, and had that done as well. The staff is very friendly and followed safety protocols by wearing masks. They have a fax and copy machine on hand, as well as a pc, all for a nominal fee. If your hungry or thirsty, they have snacks and water as well.

I did my fingerprints today here and pack and ship and the representative Chris was super…read moreprofessional, pro efficient, fast and friendly, in less than 15min I had them done! I highly recommend this place!

Ozzie the manager and Adam are very friendly and welcoming. I first met Ozzie when I first came to…read morethis UPS store about two yrs ago to get some legal packets made for a squatters case I was filing. She was very efficient, knowledgeable and very helpful in making my legal packets in a well organized manner. I was a mess due from stress from having to go to court. Hence two years later, Ozzie now a well deserved manager, is still as friendly and welcoming as before. She exudes excellent customer service and still is friendly and welcoming as before. Now, I'm having to go through eviction of people I rented too and have breached the contract. I'm from CA and this is the only UPS store I will come too now when I'm in Las Cruces. This UPS store has good friendly, welcoming and efficient people. They provide excellent customer service all the way around. Thank you Ozzie and Adam.

You decide if UPS is the most incompetent EVER after my story. It's a long story but I'll just give…read moreyou the facts so I will make it as short as possible. My car broke down on the 10 interstate so I had to tow it to Lordsburg, NM and get a motel room. I ordered the part (a water pump) online from Vescovo Toyota (which is now Viva Toyota). None of that matters anyway because the subject of the matter is UPS. I ordered the part on a Monday morning (early). They gave me a deadline of 7pm Friday, but on that particular morning I called Vescovo Toyota before they shipped out the part so I could add overnight express delivery, The guy at the parts department at Vescovo told me that that won't be necessary as we were only 120 miles away, so the part would be here the next day. Every day that it didn't arrive was costing me another $100 in motel room expenses Remember, the part was an hour and a half to two hours away. That was Monday. Tuesday came and went. Wednesday came and went. Thursday came and went. When the deadline of 7pm on Friday came and went, I just could not believe it. I couldn't even fathom how incompetent that was -you would have to TRY to not get something (that is only 120 miles away) there in 2 days, let alone 5. So, after the deadline, I called UPS and they are "incommunicado" with their drivers. ???????????? I couldn't afford another $100 for the hotel room so since it was cold that night, I risked driving the car and made it to El Paso where I got the part somewhere else and installed it in their parking lot. Halfway to El Paso, UPS had the nerve to call me and tell me the part was just delivered to the Motel 6 that I had waited for 5 days at (paying $100 a night.) for a part that was less than 2 hours drive away. DO NOT USE UPS.

I had an item that was to be delivered NEXT DAY! And on tracking, it said it would be delivered…read morebetween 9 and 145 today.. i got a message saying it was delayed, BUT it was still going to be delivered by the end of the day. NOPE!!! I had things I could have done today.

Rebecca the front reception is poor customer service representative she's extremely rude doesn't…read morehave a friendly approach if she can turn you away she will

I called two phone numbers to speak to anyone to obtain general information regarding tracking#…read morefrom sender on expected package! All I got were recordings. One asks if you want to speak to a representative. Yes, but no one can speak with me unless I have a tracking # or door code# which is the issue, something that none of the recordings can do. After trying several times, the recording just hangs up. Tried again on a second phone number. The same recordings then hangs up. Having been a national Customer Service trainer, I would give FedEx a minus 10 Rating! If I have to mail anything, I will not use FedEX and I will certainly ask those business from where I am expecting deliveries to change to a more dependable delivery service! Any good business should be able to have the ability to answer general questions that recordings do not address!

My office NEVER uses FedEx to ship documents. So I was a bit surprised when I was asked to send…read moresome via this carrier. I can't speak to the printing but I did see some machines that would certainly make a banner if you needed it. I know they do all the coil binding and specialty printing because I recognized the materials and printers. So for presentations or school projects this could be the place for you. Or if you just need a self service copier for a resume on some nice paper...they have that too. My reason to be there was to ship. The young woman i had wait on me was immediately there to assist, did all the paperwork and labeling for me and had me in and out in a few minutes. It really wasn't anymore than the post office. I'll be honest the UPS Store is right on my way to work and I am prone to go there to ship stuff off. But I now know Fed Ex is also a worthy shipper of stuff from the office.

I am always in here, and these guys that work here are always super useful and super helpful. I…read morehave no complaints and I would recommend anybody needing to send anything UPS or need things to send definitely stop by here. Again it's a good service. Seems like it's a fair price and the guys that work here give you really good service.

As someone who is disabled, I was getting sick walking into the store because it has a scented oil…read moreplugged in as soon as you walk in. I get ocular migraines which can impact my vision. I believe this is most likely against corporate policy. It should be inclusive to people who also suffer from disabilities like migraines, allergies, and asthma. I did send an email, but the plug in is still there. I'm not trying to walk into a perfume shop, I'm just trying to get my package delivered. Response: I appreciate it, but you should also look at it that if you have an employee that has disabilities like this which are a protected class under the ADA. You are potentially setting up UPS to get sued if you do not accommodate. That's why most corporations have these policies for a reason. I would reach out to your corporate HR to confirm.

I've been in town for maybe 4+ years and I keep getting other people's mail, despite complaints and…read morethe forms I fill out. They don't live at my address and I don't know them. If I was a criminal I could easily take advantage of these people because I've been getting everything from pills to financial information. WAKE UP and stop giving away other people's lively hoods. Like one ladies mail keeps getting delivered to my home. I looked her up online and her obituary says she's been dead for some time. I explained this to the large guy with glasses behind the counter and he asks why she's dead. Great job at missing the point entirely. You all also have a habit of delivering my mail to the wrong address. One of the addresses is 1600 Candlelight Dr, Las Cruces, NM 88011. If I get more than 1 package in a week you deliver it to someone else. You do this all the time. I now have video evidence of your person NOT delving my mail on the day she says she did. I sent you this video and surprise, you did nothing. There was a time were they use to just hand my mail to whatever jackass that would standing near my mailbox. If someone comes to this post office and asks for my mail ahead of time they'll literally just give it to whoever. They've wrongfully given my packages (both being sent and received) to whoever. I tried to send a friend in Canada some stuff and they wrongfully handed it over to people who were stalking me.

everyone at this post office is very friendly and helpful. The exception would be the passport…read moreoffice. The woman working is rude, impatient, and doesn't appear to enjoy her job. Often times the process can be complicated and it is frustrating to have to deal with someone who adds to that complication.

Had one of the worst experiences at this Staples. I went to drop off an Amazon return package. I…read morewent up to the counter. Set my package in front of the employee. He told me that I had to take it to the other side of the register. Really? Like he couldn't pick it up and move it two feet to the other side of the register. He tore off the wrapper and processed the return. He then said he was done and pushed the ripped wrapper towards me. I said I didn't need it. He then said neither do they. Then pushed me wrapper back at me with a smirk on his face. How difficult is it to throw the ripped wrapper into the trash?Why would I take it back? When I asked if this was the way he treated his customer, he just glared at me. Is this the new customer service standards for Staples.

PoOr customer service. I couldn't even catch the eye of the person who was supposed to wait on me…read more Very odd just left me standing at the counter and finally I walked out. I was able to go to FedEx around the corner and get everything taken care of. Believe you me, I learned a lesson.

It is very close to NMSU, but away from the hustle and bustle of the University. They have ample…read moreparking, the interior looks and smells clean. The workers were very kind, helpful and polite to all the people in line ahead of me who I observed them serving, and they were that way to me too! I like this location the most of all the post offices I've been to in Las Cruces.