The African American lady at the Lakeville, MN [20711 Holt Ave] USPS (there were two ladies and…read morethis one has ALWAYS refused to wear a name tag) was terribly rude to the people in front of me--the owner of Stoa's Small Engine Repair here in Lakeville, refusing to give him his package despite having the information and wearing his business outfit--and proceeded to be rude and gaslight about my package soon after. I received a text earlier today stating my package is ready to pickup. The lady did not even bat an eye before immediately stating it's a scam and tried to get the next customer in line. I told her I was expecting the package and have used USPS text messages reliably for months now. I was forced to pull up the tracking details on the USPS website on my phone before she even consider looking for it. Despite the WEBSITE AND TEXT stating it's ready for pick up since 7am at the HOLT AVE LAKEVILLE USPS LOCATION, she said she couldn't find it, now stating "It must still be on the truck". The order was specifically marked for pick-up since shipping. It was not a missed package that was later changed to pickup. I left Minneapolis early to come pick this up in time and this lady simply refused to be of any help and apparently done this to who knows how many people today. This was imperative as there was live animals in the package that I was trying to get ASAP instead of it being lost in limbo at this USPS because the lady came up with 20 different reasons why she has been unable to find this package or just simply refused to work.

Good with the bad…read more.. Our usual mail carrier is great and does an amazing job!!!! With that being said... The actual office personnel (INCLUDING MANAGEMENT) is deplorable. We've had missing mail multiple times over the past several years. The first complaint was met with an excuse of "it was a substitute mail carrier", followed by several complaints that management telling us "we will look into the matter" but never got ANY response and we were still missing merchandise, money, and greeting cards. Good thing we still got all of our bills. Even making a complaint to the (less than a) Post Master and on the USPS website... again, with NO response or resolve. Then we found out that this Lakeville office was paid a visit from a congressional body a few years ago regarding missing mail, management and other issues... and yet, NONE of these issues have been corrected. You will find long lines at the office, incompetent managers (if they are even in the office at all) and with every excuse of why it isn't their fault for missing items through their office. If it wasn't to buy shipping supplies or providing just the basic transactions... it is not worth your time nor effort. Value... what value??? This management and this office desperately needs to be gutted and revamped to correct the deficiencies that have been ongoing for years and will continue to fester until corrected.

Spoke to Vicky today and she was amazing. I have been trying to call all last week and have been…read moreput on hold for hours, but Vicky helped me right away, was nice and kind. Thank you, Vicky

Twice now the mailperson has placed a package in the parcel locker that is too large to remove. I…read moredon't know how they shove it in there but there is a lip on the top and bottom that prevents it from sliding out if the package is really large. I really wish Amazon would use UPS or Fed Ex exclusively.

So frustrated! I lost my mail box key and went to the post office to see if I could get my mail…read more Gentleman at the counter (Friday morning) says he will have the post master call me and he will run out to the mailbox in an hour or so. I ask to get the lock changed and new keys as well. He informs me they will get it done right away on Monday. I wait around and I don't receive a call or my mail. I go back in on Saturday, explain the situation and the lady at the counter apologizes profusely and offers to put a hold on my mail as they do not change keys out until Thursday's. She also informs me there is a $40 fee. Ok, I guess I will pay it as I need my mail. She tells me to come back the following day to get my mail. Monday I go in to pick up my mail after 2pm and...they didn't hold my mail. At this point I am getting irritated as I am waiting for a rather sizable check for some bills. I ask if someone can please open my mail box so I can at the least, grab my mail. No, come back tomorrow after 2. Tuesday I go to the post office..DRUMROLL...no mail. Yep, oops, we didn't grab your mail...AGAIN. I ask to talk to the postmaster at this point as I feel like they are withholding my mail. I have been in there 4 days now and still have not gotten my mail. She goes in the back to get him and I hear him tell her it's not his problem and he will get to it tomorrow. I decided that that isn't good enough. He still isn't moved to do anything, but decided he will get my mail and change my lock in the AM. I realize they are most likely busy, but damn!! What happened to customer service!?

This post office has the rudest post master I have ever met. Reminds me of a character in the…read moreSeinfeld show "no soup for you!". Customer service gene is lacking and he sure loves the authority that he has over this small post office. Good thing I have a choice of where I go and it's not here. No wonder USPS is going under with service like that or lack there of I should say.

This is the best post office! The staff are always friendly and helpful. There is one guy (Steve, I…read morethink) who is always so nice. He seriously brightens my day every time I walk in. If you have pre-printed envelopes or labels, you can just leave your package on the counter and not stand in line, unless you need a receipt.

This is a great post office. I'm used to coming in on a Saturday and finding grumpy faces and bad…read moreservice. But not here. I walked in one Saturday around 10am and the helpful clerk behind the counter had a huge smile on her face and you could see she was happy to be there. She gave me the info I needed and sold me some stamps and was just very gracious. I left the post office with a smile on my face. Something I don't think I've ever done.

I mailed a large box out of state and then got set up to mail an APO package out of the country…read more Lisa is the postal worker who helped me. She helped me fine the right box to fit my unusual gift for a service family. She was pleasant and businesslike and helped me get it all set up. I appreciated her time and effort and I felt treated like a real person and not just the next customer to get done with. Thanks Lisa!

We have struggled with getting passport photos of our kid. This Post Office not only was able to…read moreprovide the service but the pictures turned out really good. We also needed expedited passport service and they did great at processing our paperwork and reviewing to ensure we were setup for success.

Excellent staff for a two window/counter operation. They made renewing our passports easy, by…read moretaking photos at office and mailing out documents in same visit. I feel comfortable having my mail and packages delivered directly to the office and find the PO Box fee acceptable for knowing my mail/deliveries are safe. Grace, Laura, Maddie and Sarah are staff with wonderful customer service skills--especially around the holidays.