If you have something important to ship, don't use this post office! A handler there makes up her…read moreown rules about package dimensions. This post office is completely unreliable.

We have struggled with getting passport photos of our kid. This Post Office not only was able to…read moreprovide the service but the pictures turned out really good. We also needed expedited passport service and they did great at processing our paperwork and reviewing to ensure we were setup for success.

Excellent staff for a two window/counter operation. They made renewing our passports easy, by…read moretaking photos at office and mailing out documents in same visit. I feel comfortable having my mail and packages delivered directly to the office and find the PO Box fee acceptable for knowing my mail/deliveries are safe. Grace, Laura, Maddie and Sarah are staff with wonderful customer service skills--especially around the holidays.

This is the best post office! The staff are always friendly and helpful. There is one guy (Steve, I…read morethink) who is always so nice. He seriously brightens my day every time I walk in. If you have pre-printed envelopes or labels, you can just leave your package on the counter and not stand in line, unless you need a receipt.

This is a great post office. I'm used to coming in on a Saturday and finding grumpy faces and bad…read moreservice. But not here. I walked in one Saturday around 10am and the helpful clerk behind the counter had a huge smile on her face and you could see she was happy to be there. She gave me the info I needed and sold me some stamps and was just very gracious. I left the post office with a smile on my face. Something I don't think I've ever done.

Poor customer service…read more Routinely misplace packages. Incorrect interpretations of postal rules (I've spoken to the post master there several times on this to correct his employees). I know people complain a lot about Brandon at the front desk, but someone did mention he probably has Asperger syndrome, which would explain a lot on the poor service. Save yourself the hassle and trek to Lakeville or Rosemount.

We haven't received our mail for 2 days in a row now. Our daily post office e-mail shows we have a…read morelot of mail to be delivered but we haven't received any. Their phone number 651-463-7972 always sounds busy - even weekends or after hours so it probably no longer is correct.

Excellent service and help getting my former and current address information verified to prevent…read moreidentity theft. Nice location!

In town for a visit to Mayo, and my mom and I noticed only sad and furrowed brow people (rightfully…read moreso!). And then we stopped at the post office to get the heck outta the hospital. My mom love stamps, and so do I. We were also needing a birthday card for my sister (who's on this trip and getting the testing done) since today's her day. The woman behind the counter was so lovely. She seemed happy to see us and talk to us. We shared kindnesses and jokes with each other, and it was a real bright spot in my day--so were her fall decorations.

There has been no mail delivery on Hi Park Avenue in Red Wing, MN, for at least four days. Are…read morethey that short of help? I get the local newspaper on Saturdays and as of today, Wednesday, I still have not received it. Also, our mail is not usually delivered until after dark.

The African American lady at the Lakeville, MN [20711 Holt Ave] USPS (there were two ladies and…read morethis one has ALWAYS refused to wear a name tag) was terribly rude to the people in front of me--the owner of Stoa's Small Engine Repair here in Lakeville, refusing to give him his package despite having the information and wearing his business outfit--and proceeded to be rude and gaslight about my package soon after. I received a text earlier today stating my package is ready to pickup. The lady did not even bat an eye before immediately stating it's a scam and tried to get the next customer in line. I told her I was expecting the package and have used USPS text messages reliably for months now. I was forced to pull up the tracking details on the USPS website on my phone before she even consider looking for it. Despite the WEBSITE AND TEXT stating it's ready for pick up since 7am at the HOLT AVE LAKEVILLE USPS LOCATION, she said she couldn't find it, now stating "It must still be on the truck". The order was specifically marked for pick-up since shipping. It was not a missed package that was later changed to pickup. I left Minneapolis early to come pick this up in time and this lady simply refused to be of any help and apparently done this to who knows how many people today. This was imperative as there was live animals in the package that I was trying to get ASAP instead of it being lost in limbo at this USPS because the lady came up with 20 different reasons why she has been unable to find this package or just simply refused to work.

Good with the bad…read more.. Our usual mail carrier is great and does an amazing job!!!! With that being said... The actual office personnel (INCLUDING MANAGEMENT) is deplorable. We've had missing mail multiple times over the past several years. The first complaint was met with an excuse of "it was a substitute mail carrier", followed by several complaints that management telling us "we will look into the matter" but never got ANY response and we were still missing merchandise, money, and greeting cards. Good thing we still got all of our bills. Even making a complaint to the (less than a) Post Master and on the USPS website... again, with NO response or resolve. Then we found out that this Lakeville office was paid a visit from a congressional body a few years ago regarding missing mail, management and other issues... and yet, NONE of these issues have been corrected. You will find long lines at the office, incompetent managers (if they are even in the office at all) and with every excuse of why it isn't their fault for missing items through their office. If it wasn't to buy shipping supplies or providing just the basic transactions... it is not worth your time nor effort. Value... what value??? This management and this office desperately needs to be gutted and revamped to correct the deficiencies that have been ongoing for years and will continue to fester until corrected.

This post office was amazing, especially Christian. I had a return and brought packing tape but…read morehad no sissors to cut it with. He took my return and repackaged it for me at no cost. They were extremely nice.

Went here to get passports. Great experience. Helpful, patient, and kind staff. Will go out of my…read moreway to use this Post Office in the future.

This post office is a convenient location. It was closed when we went there because it was a…read moreweekend. I was a little surprised that in the lobby there was not a drop box for small packages, only a mail slot.

I had some time to kill and needed a roll of stamps. Besides my regular mail I had Christmas cards…read moreall ready to go. It was great that as you walk in there's a small table and chair so I could sit down and just put stamps on and mail right there. Who knew there could be some tranquility at a post office. Great location and great restaurants across the street and close by.