The were closed when we got there...3:30pm...really? I just needed to stamp 2 postcards and send…read morethem. They didn't have any sort of stamp machine in the lobby area either. Ugh.

Bought stamps, mailed post cards. Nice staff working. Weird hours but waited to get stamps.read more

Bought stamps, mailed post cards. Nice staff working. Weird hours but waited to get stamps.read more

Very small post office. It seems to mostly be a location for local people to pickup their mail at a…read morePO box. They are only open from you 10:15 am - 2:15 pm and they also take a lunch break during the short window. It seems to me, mail on the Big Island is not a big concern. This was the second post office I went to that was closed. This location. Was closed both times I went. Idk how I'm going to mail myself some stuff.

This post office has been closed due to the building falling apart. Go to the Honomu or Pepeekeo…read morepost offices instead. Regarding Mike's comments. Yes, this is where local people pick up their mail (there is no home delivery). You should find out the hours in advance. The large post offices in Hilo have longer hours; the rural post offices that serve only a thousand people have reduced hours (for economic reasons) but short or no lines. Plus the clerks get to know you by name.

Best little post office I've ever known! I've had a P.O. box at the Papaaloa post office for a…read morecouple years. I've received and mailed quite a few packages and every experience is efficient, speedy, and friendly. Never have had any issue with my mail getting mixed up or late either. The post office shares the building with Papaaloa store and cafe which is definitely an added bonus. This is absolutely the heart of Hamakua coast-nothing else is around for miles in either direction! Since the cafe has opened plus an electric vehicle charging station was installed in the little parking lot, parking can be a little tight in front, but there's plenty of spots just down the road. The current and only employee I ever see working there, Dasha, has been incredibly helpful and patient with me as I prepare to leave the area. I will definitely miss this little gem!

Customer service gets an "F" or zero in my opinion. Went to speak to a supervisor for delivery…read morepackage issues at my home and told a by a clerk who was being trained that a supervisor will be out shortly. Waited 20 minutes, went back in and reminded the same clerk and trainer that I'm still waiting. Another 10 minutes went by and still no supervisor. Went back in because it was now closing time only to be told by a different clerk the supervisor is tied up but at least he filled out a form and took my information for the supervisor to call or email. Such unacceptable customer service by the clerk, trainer and supervisor. And my original issue still isn't resolved after numerous complaints online.

I can't tell you the number of times my packages have gotten lost, delayed, or damaged here. I…read moresometimes have to stand outside the post office in the humid, hot weather for about an hour to pick up my package because the carrier who was supposed to deliver it was too lazy to drop it off at my front door. The employees at this office are rude, irresponsible, and incompetent. There is no accountability or repercussions for an out-of-line employee. Oh, and if you try calling, good luck because no one answers the phone. Avoid doing business here!

This is a beautiful historic building that's still a functioning post office. It's iconic, it's…read morebeen in many television shows and movies so it might strike you as familiar when you visit. I do recommend a visit, it's also the Federal Building. It was designed by architect Henry Whitfield (Dale Carnegie's brother in law) in 1915 near the very beginning of U.S. postal service on the islands. Maybe the USPS is one positive in an ocean of colonial oppression. It was one of the first reinforced concrete buildings on this island (local architecture used less permanent materials)/ The grounds are lovely using lava rock for walls and local plants for decoration. The tall palms were planted by the American Legion after WWI to honor Hawai'ian citizens who perished in that war. I got stamps here to put on postcards, but I'll bet hardly anyone reading this knows what that means.

Terrible service. They do not have priority mail empty boxes available for use. You have to wait 30…read moreminutes in line to get a box so you can package your things then wait in line all over again. I tried to let them know they're out of boxes and asked fir one and very nasty lady me. Ext time I want an empty box I need to wait in line. Like I was trying to jump the line for something that should have already been available to their customers. No wonder the USPS is failing. No wonder at all.

Aloha, We Love Our Waikoloa Post Office in the Village! I grew-up in the Big City of Washington…read moreD.C., After moving here this Post Office so much reminds me of watching Mayberry as a kid! The staff treats you just like Ohana, Especially "Leslie" she is so profession always helping to make your visit pleasurable! My Wife & I are Always So Fortunate when she is Working up front counter waiting on us! Big Mahalos Uncle Johnny & Auntie Irene

Very helpful and well managed post office. Thank you for service the public with Such care,…read moreefficiency and patience.

The staff have always been great it's just the system they work within that is the problem and…read moreseeing as I see the same complaints I'm about to make mentioned here by others years ago nothing's changed, apparently. The PO box prices have gone up considerably yet they've cut staff. The region is one of the fastest growing in the entire state yet they only have one person behind the counter more often than not. The line's an hour long, more often than not, which is especially hard on elderly and injured people who don't have someone else to do errands for them. At least make an automated process efficient and transparent. Even though the website says you can apply for a PO box at that location in person, you are denied the ability to do so in person. The website will say there are 3 boxes open, but when you go there and ask they'll say there aren't any. Months down the road, the site will still say there are 3 open, and when you try to reserve it some error happens after you've spent your lunch break filling out the form to get to that point, and that was after standing in line to be told you have to do it online. So, you have to go stand in line in to talk to them again. A few months from now, I bet it will still say that there are 3 boxes available....

I can't tell you the number of times my packages have gotten lost, delayed, or damaged here. I…read moresometimes have to stand outside the post office in the humid, hot weather for about an hour to pick up my package because the carrier who was supposed to deliver it was too lazy to drop it off at my front door. The employees at this office are rude, irresponsible, and incompetent. There is no accountability or repercussions for an out-of-line employee. Oh, and if you try calling, good luck because no one answers the phone. Avoid doing business here!

first off let me tell you Gene is amazing. i have some business on the mainland and wanted to ship…read moremy tools, not only did gene give me a competitive price but offered suggestions on how i can better manage my delivery. even if it cost him business. second of all i called them up and gene responded within the hour. i emailed him before business hours.. i am still waiting on calls from others i called 3 or 4 days ago. this is all during the industries "crunch time" i will be calling gene for future shipping problems. thank you JNR

From the owner: At JNR Global Logistics, our mission is simple: Your Best Move is Our Only Mission. We believe…read moreevery move is more than just transporting goods—it’s about supporting people through important life transitions with honesty, expertise, and compassion. Based in Hawaii, we specialize in both household goods and commercial cargo, including long-distance relocations and container shipping between Hawaii, the mainland United States, and worldwide destinations. Whether you are moving your home or coordinating a business shipment, our team is committed to making the process smooth, stress-free, and transparent from start to finish. What sets us apart is our responsiveness, flexibility, and strong local network. We reply quickly to inquiries, tailor our services to fit unique needs, and leverage trusted connections in Hawaii and global logistics hubs to ensure efficient and reliable delivery.