This is a first tate business. Very efficient Services and extremely friéndly owners…read more Recommend it fully!

I was there a couple weeks ago. I know nothing about the…read morecomputer or printing out lables They were extremely helpful. They spent an hour with me until we figured it all out. The owners were both there extremely nice people. The service was spectacular. I will never go anywhere else. Thank you for all your help

DO NOT RECOMMEND! Terrible customer service, especially if you're not familiar. Very slow. They're…read morealways on their personal phones They NEVER open on time. Online and on the front door says they open at 10am EST & I waited out there until almost 10:30 and nothing. & this was not the first time As you see from the pic. I was outside at 10:06 and guess what? Looks good and deserted, very inconvenient! If they hired quality workers at this location could be very resourceful

In my experience the business is horrible. This is the second time I came and it's randomly closed…read more The owner need to get it together in my opinion.

i came in a couple days ago and was greeted by a worker by the name of David. He was great and…read moregreeted me with a smile! I proceeded to ask him about box prices and sizes! I informed him that I am moving and might need a dozen boxes. Instead of him staying behind the register he came over to help me and even told me about some options that would help lower the prices if I were to get a certain one! All in all he was great and even informed me to rent a vehicle way before I move so the prices aren't to high! I guess that's because around the time I move, he said that's when college students rent as well and that's when prices are at its peak! Definitely will be back do to this kind service and will recommend to friends!

I rarely leave negative reviews, but this experience with U-Haul was unacceptable…read more We reserved two trucks a full month in advance: one for June 26 and another for June 29. The day before our first rental, U-Haul changed our reservation from the Hyde Park location to a Mattapan location for the 15-foot truck we had reserved. When we arrived in Mattapan, the location was locked with no employees present, even though there was a truck parked behind the building. We called the number for the location and could not get any meaningful assistance. We then contacted U-Haul customer service, only to be told there was actually no truck available there and that we had to return to the original Hyde Park location. When we got back to Hyde Park, the 15-foot truck we had reserved was no longer available. The only truck they had was a 10-foot truck. Since we were in the middle of moving, we had no choice but to accept it. Because the truck was much smaller than what we had reserved, I had to make two trips between Milton, MA and Western MA instead of one. This significantly increased our mileage, time, fuel costs, and stress. To make matters worse, U-Haul attempted to charge us for the additional mileage even though it was only necessary because they failed to provide the truck we had reserved. We filed a complaint when we returned the truck in Western MA. The situation got even worse on June 29 when we arrived to pick up our second reserved truck. We were refused service because an "eAlert" had been placed on our account over the disputed mileage charges from the first rental. We spent more than two hours trying to reach customer service. We even requested a callback from another phone because no one answered the line we had been holding on. When we finally spoke to someone, we were simply told that we had to pay the disputed balance before they would honor our second reservation. As a result, we were left without a truck on the day we still needed to finish our move. The most disappointing part of this experience wasn't just the initial mistake--it was the complete lack of accountability afterward. We made our reservations well in advance, yet U-Haul failed to provide the equipment we reserved, charged us for costs caused by its own error, and then prevented us from renting another truck until we paid those disputed charges. Moving is stressful enough without having to spend hours chasing customer service and being penalized for mistakes that weren't ours. I hope U-Haul improves both its reservation system and its customer service so other customers don't have to go through what we did.

I had the same experience as Alice B. I ordered a sign that arrived in Norwood on March 2. The…read morestatus said "delayed due to weather", which was fine, but by March 23, there was still no delivery. The snow had completely melted. I called UPS, and after a lot of teeth-pulling, they said that they had no estimated delivery. I offered to come in myself to pick up the package, but they said that they had lost track of it and that I should ask for refund. Something seems very wrong.

What is going on with UPS in Massachusetts?? I have 6 packages from 5 vendors, sitting in the…read moreNorwood facility, some since over a week ago, and they haven't been delivered. Many were from before the weekend snow. I keep getting delayed messages. This is crazy. I've reached out to all 5 vendors to let them know of this horrific service.

I flew in here in a panic 10 minutes before closing on a Saturday night with a color guide I needed…read moreprinted for an event table the next morning. The two women working behind the counter couldn't have been more helpful and kind, when I'm sure they were ready to close and start their evening. They came out to the self-serve printer to walk me through the process and ensure I could get my job completed. I hope FedEx appreciates the amazing customer service this store is providing!

always a friendly staff, ready to help you! fax machine included. Fantastic location!read more

Just had three documents notarized for $45! Since I have never paid for notary services, I relied…read moreon the word of the UPS employee (the notary) that $45 for three documents is the 'going rate' for notary services. However, I just learned that many banks provide free (or low cost) services for customers, as well as public libraries. I feel robbed and taken advantage of. This specific store has been my go-to for the last five years. But after this experience, will look for a different location with a different owner. Robbery!!!!

Very helpful staff, convenient store with both assisted and self-service options available.read more

Overnight package (overnight for a reason) got delivered to the wrong address (not sure where,…read moresince the picture of delivery didn't show any number on the door it was delivered at. Called. Was told we will look into it. 2 days later got an email saying we are looking into it. Called back later the same day. The person on the phone told me " we are looking into it". Tried to call again. The automated phone system would not even let me to talk to a human (no matter how much i tried to adjust my request to talk to a representative). After a very frustrating email and trying to get any answer, i got: "I am expecting the courier to retrieve and redeliver the package today." No "i am so sorry". No "that is the info I got". Nothing... i still dont know whee the package is. If you expect the courier to retrieve it, it doesn't mean it is there to be retrieved. It has been almost 3 days. Horrible!

I am extremely disappointed with the FedEx Ship Center in Needham. We paid extra money to have a…read moreshipment of Christmas cards delivered in time for the holidays, yet the package is still very late and has not arrived. Not only have we been unable to get a customer service representative on the phone, but the people at the center have been extremely rude when we have gone in person to inquire about the status of our package. Because of FedEx, it is likely that my wife and I will not be able to get our Christmas cards out in time for the holidays.

Very responsive, professional and reliable service! This is not the first time that Boston Courier…read moreis saving my day. I strongly recommend this service

They were prompt in replying, showing up and in delivery -- just about as speedy as was possible…read more My shipment was maybe moderately priced, but it felt like a good value. And the crew was very professional. Would strongly recommend.