Easy enough to step in, wait in a short queue and buy a half-dozen postcard stamps here in Natick…read more The office is tidy, the clerk was helpful and efficient, the transaction was speedy. I have no complaints at all. [Review 9995 overall, 1575 of 2018.]

I lived in Natick for many years and this was unequivocally the worst post office I have ever been…read moreto. The employees were extremely rude. However that is no longer the case. The employees there now and helpful and courteous. It has made a completely turnaround and I no longer dread going there.

I really love this post office. If you hit it at the right time, you'll be in and out in a matter…read moreof minutes. The staff there are so helpful and knowledgable- special shoutout to Joe! He's really the best! I often go out of my way to get to this post office because of how helpful they are.

The Cochituate branch of the USPS is one of the best, if not the best branch that I have been to…read more The are knowledgeable, thoughtful, polite and courteous. I go there even though there is a post office closer to my house. Keep up the good work!

Very pleasant experience. Questions that I had were answered. The teller appeared to be over it…read morewith the previous customer but she was good with me.

I have had nothing but trouble with mail service both being delivered and mailing for a very long…read moretime.My route carrier is very good but when she's not on forget it,I have had serious mail from the Social Security Admin never show up and much more.Complaining does no good

Super nice, extremely efficient, and you can recycle your junk mail on-site!read more

Shhhhhhh.......... don't tell everyone, but this is a great PO to come to when you have stuff to…read moremail and don't want to stand in line from now until next year elsewhere (or don't have time to get to the nifty APC machine in Needham). Even though there is often just one person working, it's not as if the line is out the door as it is everywhere else, and there is parking galore! This is the beauty of hidden PO's... but don't say I let the secret out.

They kept canceling my daughter's appointment for a new passport to the point where now it's too…read morelate. In order for her to go on her spring break, she'll have to risk it and use emergency services. Horrible service.

Full-service post office near Wellesley Square, they have all the proper features including a long…read moreline for a clerk, post office boxes and a display of both free and paid materials for shipping. Priority Mail, Express Mail and you can buy boxes if you're sending your package First Class or something else. There was a bit of a queue today and it took a little bit to get to be able to purchase a small number of postcard stamps. They have drive-up for post boxes so you don't have to exit your vehicle. [Review 10133 overall, 1719 of 2018.]

Not helpful and doesn't know their stuff. Couldn't answer questions about shipping and wasn't…read morefriendly at all.

I went into this office for renewing my kids passports and I was forced to do do expedited request…read moreeven though I did not need to. I knew how the procedure is and explained that it's not required and all we need is to send the renewal form and the "about to" expired passports. This Chinese guy (the only postman who was certified for passports service) was not willing to process for me if I didn't expedite it... He was extremely rude. He indicated that he would not care if other location would process it but not at his location. So I went to Waltham location and had it done within 15 minute. I happened to go to the Boston Passports (head quarter) location a year later for my passport for business trip and brought up this incident to them. They indicated whoever worked there in Medfield need to retake the training again. I would suggest to go to Needham, Dedham or Waltham location if it's not too far for you. The people there are a lot nicer and experienced. This one star is for the cleanliness of the location. As far as the passport service sadly to say this Chinese man deserved nothing.

To echo comments below: At a recent visit, I was very impressed by how extremely rude the older…read moregentleman at the counter was. I understand people can have a bad day, but I have never been treated so poorly anywhere. Perhaps he is ill or his home life is terrible, but if he can't act professionally (not kindly, just professionally) he should retire or take a leave. I think there are plenty of folks out there looking for work who could do a decent job. In addition, hours for this branch online and even on their own phone recording are listed as 9 - 5, but they close every day in the middle of the day; this needs to be updated.

Echoing the person above, I also feel strange writing a review about a post office but I honestly…read morethink its necessary at this point. Any time I step into this building and need help I am instantly met by a rude man who works behind the desk. Not only is he condescending, but acts as if I am an inconvenience to him. I've had this same experience for the countless years I've been going to this post office but today has been enough. I entered the doors at 2:01pm to drop a package off for Poshmark, I warmly greeted him hello as another guest left and was responded with "I'm closed" no hello or anything. The doors weren't locked yet and there was another person in the area. The interaction continued with more rude comments and it was actually astounding to me that human beings treat each other like this. His rude demeanor is not appreciated and should be addressed by his superior.

Convenient downtown location with good staff, but there is always a line. They need more clerks.read more

Lucy said she couldn't make change of $100 bill at 3 o'clock in the afternoon on a Friday when I…read morewas spending $78 on a roll of stamps. Turns out she was lying, she just didn't want to. She wanted me to use a credit card. When I laughed and said, I can't believe the US government doesn't have a $20 bill in the drawer, she said that they are not part of the government! I said well I certainly hope they don't bail you out anymore! Finally, she made change with a ten, a five and two ones, but she was extremely rude. I told her I would be making a complaint, and she said good, I hope you do. Glad they were open, glad they had the stamps, but she should be fired.

Went here a few days ago to drop off my first time US passport application. Matt assisted me with…read morechecking my application and signing off on whatever he needed to. He was friendly and very pleasant to deal with. I also happened to drop my drivers license in the post office. Apparently somebody saw it, turned it in to him and soon after, he phoned to tell me that he had it. Excellent experience at this location! Keep up the good work.

Michael was phenomenal. He helped me out with his expertise and got me in and out of the post…read moreoffice in no time. I just moved back into town so it's nice to have a friendly face at the post office now. Thanks Mike!

The phone number doesn't work. There is one ring and the following tone is 'your call cannot be…read morecompleted'