I had requested a hold on my mail. Actually went to The postal annex and filled out a form for my…read moremail hold. Last time I was there,they had no mail. Went back and an hour later,they found it. Sent a friend about 8 days ago, as I was in hospital with my id " called several times. N/A. I finally take anotherc100 Uber " no mail" and I recently sent a letter a couple wks ago, to b sure they were holding it. Spoke with mgr today at the annex on Hyde Park Ave. Wasn't very concerned with it. I've had it. I've NVR had to use such a service in my life. Melail is important to everyone. Obviously someone isn't doing their job. As I hv come up with so many problems bcuz if this. And it was not taken seriously

This post office has a small town feel. It's small and cozy with the Nicest postal workers.read more

Worst service of any Post Office I've been to; it's always slow. One person working, in no hurry,…read moreand second employee walks by and does not help despite seeing the long line. Will never use this post office again. Maybe that's their goal?!

Once again they lie and say a package is delivered when it clearly wasn't. They mark it delivered…read moreso they will look good. This should be unacceptable.

I am having my mail forwarded in unexpectedly went home and found many pieces of mail.Not…read moreforwarded. Why is that possible?????

I waited in line for a good half hour with mail ready to go while the clerk let this oblivious…read moreyoung woman take over the front counter to pack her package. She was given packing tape in a dispender that she couldn't even operate, dispensing miles of the stuff and randomly wrapping 6 or 8 separate items. Nothing was ready to go, recipient address or anything. And a line of people with ready-to-mail packages waited for this (****). There is a sign in that office saying that they don't give out tape, items must be ready to ship. The other clerk was busy with passport applications so there was nobody helping these customers. I think a reprimand is in order. The clerk caused an unnecessary back-up catering to a self-absorbed (****).

This is the worst post office. The service is terrible and the employee a lady in front doesn't…read more give the change to the customers to answer the question about satisfied with the services. She is answering it saying the customers are satisfied when is not true. She can't do that for customers I wanted to do it but she didn't give me the change to do it and she did it saying I was satisfied when I was not.

They suck !!! do not come here if u have something important to do . The people in the back are…read morerude and nasty , and the front desk people are literally slow. It's also disgusting inside .

The hours listed on the usps.com website for the self-service kiosk at this PO and actual physical…read moreaccess to the lobby are not the same (see photo). This PO's lobby and self-service facilities are MUCH more limited than listed on the USPS website, and either usps.com or the West Roxbury PO needs to change either their data or their opening times, respectively. This discrepancy is very frustrating. Additionally, there is constantly a wait for counter service, even if there are postal workers at the counter and no customer is presently being served by them. The postal clerks at the counter will literally look down and around their workstations rather than make eye contact with customers or call them up promptly. They consistently make customers wait until they "deem" it time for the customer to approach. In private business, any company that would behave this way would be out of business within three months. The only reason this review got 2 stars instead of 1 is because of how good the postal delivery personnel in the field are from this PO. As unpleasant as the experience is in the PO itself, I have NEVER had a bad experience with a postal delivery person from this PO.

Please deliver my mail. So many times delinquent bills caused by monthly invoices not being…read moredelivered. Ruining my credit. Get your act together, idiots.