1. Ship It Boston

    1. Ship It Boston

    0

    Westwood, MA

    Ship It Boston

    5.0 (4 reviews)
    Closed 9:00 am - 4:00 pm

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    Response time

    2 hours

    Response rate

    100%

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    9 months ago

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    UPS Customer Center - Looks like roadkill...my computer in in here!!!

    UPS Customer Center

    (101 reviews)

    Four separate days we have been home all day and night with a package on the front porch waiting to…read moreget picked up when another one is delivered. The driver has repeatedly lied about coming to our house and saying that either the package was not available or that we were not home. Not only have we been home, but we have a video doorbell so we can see anyone who comes to our front gate. I have called the main UPS center and also have had this distribution center call me. On two of these occasions (Saturday and today) I have been promised that the package was on the truck and that the driver would be dropping off and picking up my packages. These calls were helpful and reassuring, however the driver again lied about coming to our house and never actually came here. The notes he makes online contradict reality - he says that he stopped by and the packages were not available, however if the package was on the truck, why not at least deliver that when you are stopping by? A signature is not required. When I spoke to a woman at the distribution center, I asked if perhaps he needed help and today she told me that she was personally making sure that someone would be on the truck to help him deliver the item as it is heavy. Still didn't get delivered, though he did say that he came to our home and that the packages he was supposed to pick up weren't available. On one of the first days this happened, I heard the truck and ran outside and he was parked down the street and I considered running down to check if we could get our things but he drove away - come to find out that was the exact time he was logging in that we were not home. I was literally standing on the sidewalk looking at him and the truck in the distance. He never came near our home or even got out of the truck. Not sure what to say as there is a bit of a monopoly and I can't keep my packages from going through this distribution center. I'm calling and messaging UPS every time this happens and the Norwood Distribution center IS calling me and telling me that my packages will be delivered/picked up that day. They have been friendly and helpful, except that they can't seem to get this driver to come to my house or deal with him lying about it. So yeah, if you are getting gaslit by your UPS delivery person, you are not alone. They actually ARE lying about coming to your house and are not actually coming. You aren't crazy. At least not about that. ;) Update: A driver came today and dropped off the package but did not pick up the other two. I happened to hear him so I ran out and asked if he could take the two that were waiting to be picked up on the porch. He said that he didn't have the labels or paperwork (even though dispatch had assured me they had been given out on Saturday and again on Monday) but that he could take them. He also said that he was a temporary replacement driver. I'm updating this from one star to two because he was clearly doing his best and trying to do a good job. I'm not sure who, where, or what in the process caused all of the above to happen but the process could definitely be improved upon. Am really just keeping this review up so that if you experience something like this you know that you're not alone and also that it might just be a super crappy system with no one actually being malicious or even negligent. I don't know. But the driver was really nice and the packages are all fine so (hands in the air shrug IDK...good luck out there!)

    Hello, My name is…read moreMike, and I am the Operations Manager at Franklin Sports in Stoughton, MA 02072. Since our account was moved from Brockton to Norwood, we have experienced ongoing and unacceptable issues with our daily pickups. Franklin Sports has had a 5:00 PM pickup for more than 40 years. Our warehouse closes at 5:00 PM, and we have always relied on the carrier arriving at that time to ensure our shipments leave the facility as scheduled. Unfortunately, since the account transition, drivers have repeatedly failed to arrive for the scheduled pickup. On multiple occasions, our employees have had to remain after hours and incur overtime costs simply because the driver did not show up. This is not only creating unnecessary labor expenses, but it is also creating significant operational problems for our company. More importantly, there are times when we have critical or time-sensitive packages that must leave our facility that day. Our CEO is understandably very unhappy when important shipments are not picked up because a scheduled truck does not arrive. What makes the situation particularly frustrating is that we have seen trucks traveling directly past our building around 5:00 PM while our scheduled pickup is still waiting to be made. We need this issue addressed immediately. We need confirmation that our 5:00 PM daily pickup will be consistently serviced, as it has been for decades. If there has been a change in routing, staffing, dispatch procedures, or the pickup arrangement since the move from Brockton to Norwood, we need to understand what has changed and, more importantly, how it will be corrected. We value our longstanding relationship with your company, but the current level of service is not acceptable for Franklin Sports. We cannot continue keeping employees after hours and paying overtime because scheduled pickups are missed, nor can we risk important shipments being left behind. Please escalate this issue to the appropriate operations and dispatch management team and provide us with a clear resolution as soon as possible. Thank you, Mike Operations Manager Franklin Sports Stoughton, MA 02072

    Ship It Boston - shipping_centers - Updated September 2026

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