It's a big world and there's good and bad everywhere; factor in people's personalities;…read moreUnemployment, covid and the rest; Nothing's perfect. Here is the email I wrote to them after I received my package. "Not only is the print in mint condition but your experience, care and meticulousness in packing and shipping clearly showed and was exceptional; our concerns about the winter weather and rain were also handled perfectly.  I am really glad I spoke to John, I believe his name was, about other shipping options which really made a difference in the total package shipping costs  in these hard times, Bravo. Just to let you know we never doubted your expertise and capabilities, it was just the amount of time to get this present to our aunt that was a concern, she loved it. The only thing besides thank you I can say to you is "Never Change". Because of the service that I chose, this lithograph, in a very strong tube passed through at least 5 of the United States in the middle of winter, that is Vermont to California, and arrived on time unscathed; And all for a total price of $38 you can't beat it, and all by telephone and email. here's a tip for all of you: whether you are on the phone, writing a text or email, keep a smile on your face no matter what, period. Just think about what would happen if you had a smile on your face when you met these people in person. This was my New Year's resolution for 2021 and it goes a long way in this world. Peter M

Very disappointed in the customer service. Don't bother reaching out to them. They don't respond to…read moreany calls or emails.

I can't give negative stars, can I? I can't adequately express how bad the service is at Capitol…read moreCopy. Do not give them your business. I went there primarily because I wanted to support a local business. Well. The result of doing so has been at my expense. I needed to ship 2 large bags to the UK. Not only did they treat me like a huge pain in the ass, they made literally ZERO attempts to figure out how to ship internationally. Isn't that kinda part of being a business that deals in shipping?? They are exceptionally incompetent & will politely decline to be accountable for bad form. I hate it when local businesses disappoint. Capitol Copy just plain sucks.

This small business always goes above and beyond. As a business owner (me) who isn't the most tech…read moresavvy, they always give me extra help when I need it. They are quick to respond to emails for estimates, are quick to get your items ready for you and are always incredibly friendly and professional. We are lucky to have a small business like this in Montpelier.

so good so good so good so good so good so good so good so good so good so good so good vvso good…read moreso good so good so good so good so good so good so good so good so good so good so good so good so good so good so good so good so good vvso good so good so good so good so good so good so good

This is a nice Post Office located in the same building as the US Customs and Border Protection…read moreport of entry in Derby Line. Note that this is not the I-91 port of entry, it is the one in town. The people who work there are very nice and helpful. Many Canadians have post office boxes here so they can avoid paying international mail rates for magazines, etc. There is a Canada Post in Stanstead if you want to send mail to Canada.

I used the ups in plattsburgh new york and had a great experience. The person Jay was so…read moreaccommodating and pleasant. He went beyond in helping me mail my package. Meg Shirey

I had one of the most peculiar customer service experiences ever at Plattsburgh Mail & Shipping…read moreCenter. The following is a detailed account: I purchased several items from an online seller in the area. When I attempted to give the seller my packing and shipping information, they said they used a separate company to handle packing and shipping, and that company would reach out to me in a few days to make arrangements. A few days later I was contacted by someone from Plattsburgh Mail & Shipping Center. She said "Your package is ready to ship, and your total is XYZ" I said, wait a second, everything is all in one package? I need these items shipped separately to separate locations. Not to mention these are very heavy, very fragile items, putting them all in one box would be over 60lbs. She said "Why didnt you say you had specific packing requests?" I said, this is the first I've spoken to you, I have no idea why the items were already packed before even talking to me. She said, "well if you want to pay for the packaging that's already been done, and pay us to unpack and repack them, we can do that." I said, why should I pay for packing I did not ask for? She raised her voice and yelled "MY MANAGER WILL CALL YOU GOODBYE" and hung up the phone. I waited a few days. No call from the manager. So I called back and asked to speak to the manager. The woman that answered said "I am the manager." I proceeded to explain my issue. It quickly became clear I was speaking to the same young lady as before when she raised her voice and said "I SPOKE TO THE MANAGER SHE SAID WE ARE NOT REPACKING THESE ITEMS" and hung up the phone again. I wait, and then call back. The same woman answers. I ask, can you at least tell me how they are packed, since you have placed 60lbs worth of fragile items in one box? She said "Sir, they have been professionally packaged with peanuts." I said, do you mean to tell me they're just thrown in a box with peanuts? That seems like a recipe for disaster. Can I pay you to repack them with bubble wrap? She said "SIR THEY ARE PROFESSIONALLY PACKED AND I DONT HAVE TO DEAL WITH THIS I AM SENDING YOUR ITEMS BACK TO (the seller)" and again hung up the phone. I immediately called the seller and left a message, stating I was having trouble with their packing and shipping service, and would be happy to arrange (and pay) for packing and shipping via FedEx Office. The seller called me back some time later and said, "I just spoke to the young woman over there and everything is fine, your items are packed and ready to go, and the owner will be giving you a call." Moments later, I received a phone call from a different 518 number. It was a woman, claiming to be the owner, Chantel. She said "I've been getting so many phone calls about these items, what is the issue?" I said that my items were supposed to be packed separately, and if that wasnt possible, I just wanted to make sure they made it to me safely. She said "It's our busy season and we really dont have time to unpack and repack them separately." I said, you can wait until after the busy season, and at this point, I dont care what it costs, I just dont think that peanuts alone are sufficient. Chantel said, "We will repack your items with bubble wrap, and split them into two boxes. We will contact you when they are ready." I was careful to clarify which parts were fragile and those were what I was most concerned about being sufficiently padded. I also asked for her eMail address and sent a written version of my packing and shipping instructions. Several days later, I get a text from the same number Chantel called me from, saying they are ready for payment and to call the store. I respond to the text and ask if Chantel can personally call me to take my credit card information, as I do not want to give it to the young lady who keeps losing her temper and hanging up on me. Chantel, or whoever is texting, replies "Sir, that statement is inappropriate and all of our staff is trustworthy. We will be sending your items back to (the seller.)" So again I wait, to either hear from the seller or Chantel. A week later, I get a phone call from the official Plattsburgh Mail & Shipping Center asking for my credit card number. It does not appear to be either of the women I spoke to before. I give them my credit card number. FYI the packing charge ended up being roughly double what I was originally quoted, which in theory would have been fine. The items arrived today. They were thrown in a box of peanuts with a couple pieces of bubble wrap (one wrapped around two of the items, the other at the bottom of the box.) The two items were taped together without any padding or packing material protecting them from each other. The third item was loose in the box. Some smaller parts did arrive in a separate box and were better packed, unfortunately these were not the fragile parts.

I have had tremendously bad luck with this company. I don't go very often but each time I do it…read moreturns into a half hour wait because they can never find the package I've come to get. Today I went to pick up a package that arrived THAT MORNING and it took a solid half hour for them to find it. Not only that, but my sister was with me and they found a letter that had arrived for her...in 2014, which they had never given to her, and she goes there fairly regularly. Wow, only 4 years late. I will not use this company again. I just can't tolerate that level of incompetence.

I've used Freeport Forwarding for both personal and business cross-border shipping and receiving fo…read moreover a decade. They've looked after hundreds of items and not once has there been an issue of any kind. Quite the opposite. I wish every company we do business with was as efficient and knowledgeable as Freeport.

I went yesterday to drop off some packages for Amazon FBA. They gave me a a+ service and people are…read morevery friendly and helpful.

I walked into the store just barely prepared to return an Amazon purchase. The people working…read morebehind the counter were amazingly helpful and friendly. They had me situated and on my way in no time. Thank you!!! Rhonda Desrochers

We are traveling and needed a notary plus three witnesses for an important document. This UPS…read morehandled everything for us - including witnesses, copies and shipping the documents for us. Everyone was helpful, efficient and very friendly. A great experience in every way!

Very responsive, easy to work with and they did a great/efficient job. Highly recommend.read more

Great company. Dani - operational manager was fast and honest with me about rates. Great service…read moreand great price on local transport. He gave me a quote with in 10 minutes.

A very welcome surprise, to find the print shop team at Staples Barre, to be knowledgeable,…read moreefficient and amicable. Stanley and Mariah gave me excellent recommendations for getting the print result I was seeking. I now know where and when to visit Staples for printing.

I never leave reviews unless my experience is very positive or very negative, and unfortunately, an…read moreemployee by the name of Tonya, (unsure of the spelling), working in the Amazon department, has left me angry. We all have bad days, were human, but you're feelings and negative attitude should never be pushed onto other employees and especially not the customers. I stood at the counter with absolutely zero vocal or visual acknowledgment from Tonya as she moved boxes and items around in her area and annoyingly tossing her tape around her area. And no, there was no missing that I was standing there. I waited long enough that I had become uncomfortable holding my boxes and was concerned about being late to my appointment. Tonya finally looked at me and rudely told me to put my box's on the counter with a tone and look on her face that I was an inconvenience to her. In silence, she scanned my two codes, handed me my receipt and turned her back to me with no words. I thanked her and she turned her back to me with no acknowledgement. There was no need for me as a customer to leave that experience annoyed. I hope you're having a better day today, Tonya.

This is one of the worst post offices I have ever seen. It's to small. The other customers inside…read moreare rude. The mail delivery is way too slow. The employees are ignorant and unhelpful. They should let one of the other towns nearby deliver the mail.