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    US Post Office

    3.0 (2 reviews)
    Closed 8:30 am - 4:00 pm

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    US Post Office

    US Post Office

    (31 reviews)

    Location: USPS E St Date: May 22, 2026…read more Service: Passport Appointment Today my family and I went to a scheduled appointment at the post office. We previously made the appointment online weeks in advance because only specific post offices are only performing that service for passports. Once we arrive we've checked in went to the passport area we told them we had an appointment and the staff member stated that Kathleen will assist us right away and once she arrived we were in and out and under 15-20 minutes. We received excellent customer service experience from Kathleen at the US postal service she communicated with my son who is special needs and he understood where she was saying and she explains to him step by step the process. We appreciate her time and patience with my family. 0 if there was a line there it went through quickly they have plenty of special services that you need mail use the to use the kiosk you can get some stamps they have a little retail section check them out.

    So we took our son to the USPS store to get his passport and picture taken for 9:30 AM. They opened…read morea little late, and then the lady came out and asked who had an appointment. A white family and ourselves raised our hands. She was like, "we don't do double booking, one of you doesn't have an appointment." She asked for our confirmation and the white family had a print out of theirs while I showed the email from my phone as well as a PDF version I had saved on my phone. She instantly said, "yours is not legit, we have had a lot of people getting their appointments through third-party vendors." I informed her that my email literally came from USPS. But she continued to stand on the fact that my email was probably due to a third-party, and she instantly went with the white family. She made us into a walk in. When we finally get into the appointment, I politely asked her how she knew which one of us was the legit appointment as she never asked for our confirmation numbers, nor asked for our names or any kind of identification, when trying to determine who to take first. Her response was once again about how people have been getting scammed by these third-party vendors. I repeated my question and she responded with the same evasive answer, so a total of four times about how she can confirm. She got defensive and said that if we did not want to be helped, we could just reschedule or come back another time. I dropped the issue as I needed to get this done and I did not want to her to kick us out. I was fearful of asking for her name as she could also retaliate by canceling our appointment.

    US Post Office - postoffices - Updated May 2026

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