Excellent post office. I came in here to drop off a package for my eCommerce business while I was traveling for a software engineering congregation activity at their local university. People are nice, friendly, efficiently working, and do great work comparatively to many other USPS offices I have seen or drop mail and packages off at. Wisconsin is awesome. So is the cheese. read more

Better today They've hired new people. Plus, down other locations have onery workers which make these folks today seem pleasant beyond measure. Anywhoo, I knew the drill and I made it clear I wanted to have my receipt emailed. Sadly, I'm all over the government records as my old school email popped up and I entered my real deal email this time so I can track this package. Well, all in all... THEY ARE HIRING & PROMOTING SIGNS are everywhere stating such. read more

Pleasant women running the office. The US postal service is a business that can be trusted and is reliable.

Yikes! Looking at some of the past reviews I wonder if I've just been lucky. I live pretty close to this location so I frequent it and have had very positive experiences. I'm usually in and out in a few minutes, and the service is great. I'm not expecting a ton at the post office - The employees are professional, efficient and get the job done! I came on December 15 or 16... Cutting it a bit close! Granted there was a long line, but things moved right along and I was pleased at how quickly I was able to send my packages out. Also, during the pandemic I have been pleased with the social distancing efforts. Bonus: The doors are automatic so you can be almost no-touch (You do have to touch the little machine to pay and answer the typical questions when shipping.). Parking is easy too. I'll continue to use this as my primary location for USPS. read more

Went in the afternoon and only one person at the counter. The person kept going somewhere after talking to the couple she was helping and they were certainly having a great time, laughing and talking. After over 20 minutes, I had to leave with my pkg. Woman behind me showed me how to mail my package in the lobby. Luckily, it was small enough to fit in the slot. FedEx for me. read more

I usually have good service here but Bernard was not a good customer service skills basically puts me out of line and tells me I'm going on brake so then I had to wait for knext person to help me when he already started helping me. Not happy at all. Then there was a lady standing there filling out all her information for her packages holding up a line when she should of been told to move over and fill stuff out so the clerk could help others not a good day here today. Milwaukee St post office in madison wi read more

Staff is always friendly. Lines are sometimes long. The upper mgt in Washington DC needs to get their act together and fire the top dog - he owns stock in private companies that compete with the US Post Office. How is that not a conflict of interest?? read more

I had a piece of mail gone missing and I get informed delivery and when I spoke to the woman at the Milwaukee Street phone number she gave me a phone number to contact someone at my direct and ask for delivery and it was a nonworking number how unprofessional is that just to get rid of a phone call that you give them a bullshit number read more

The longest line I've waited in at a post office in a decade. There were three stations open and our interaction took literally less than two minutes even though we were mailing a package, but overall everything ahead of us moved at a snail's pace. It's hard to say if it was because of the tellers or the customers. We went mid-afternoon on a weekday so I'm not sure what the holdup was; it wasn't a weekend or the lunch rush. There is a passport office if you need that service, but in general I'll avoid this location. Three stars for being conveniently located across from Woodman's and for our individual experience being quick and easy once we got to the counter, but the overall experience was more of a two - it shouldn't take over 30 minutes to mail one box with a full staff and five people ahead of you in line. read more

The Post Office. Under scrutiny by greedy people; appreciated by the locals. Not many people know that the Post Office is non-profit and not one thin dime of your tax dollars goes to towards it. Nope. They make their money from STAMPS. Dig that. I went in today to mail off a package someone bought from me on eBay and my wait time was all of 10 minutes. Whether you love it or hate it, I enjoy the convenience. For less than half the price of the private industry delivery options, I can have my package there in 2 days; lickety-split. This afternoon, three out of the four windows were open and all was right with the world. They're helpful, they smile (when I'm here) and they hire Veterans (a lot of them) -- so, what's not to love? read more

The folks at this location are really good. Even during the busy holiday season, they're willing to help you out with whatever you need to get done, and in the most cost-effective way. Normally going to the post office is a hassle, but I don't dread going here -- the employees are friendly and really do want to help. read more

Mickki Was not very nice very unprofessional used to be a helpful friendly post office

It seriously cannot be this hard to deliver a package!! Priority Mail no less! And it has been to Madison several times!! Get your act together! No wonder people use alternate delivery services!! Your item arrived at our USPS facility in ANTIGO, WI 54409 on August 23, 2017 at 5:57 am. The item is currently in transit to the destination. August 23, 2017, 5:56 am Arrived at Post Office ANTIGO, WI 54409 August 22, 2017, 6:43 pm Departed USPS Regional Facility OSHKOSH WI DISTRIBUTION CENTER August 22, 2017, 5:51 pm Arrived at USPS Regional Facility OSHKOSH WI DISTRIBUTION CENTER August 22, 2017, 4:04 pm Departed USPS Facility MILWAUKEE, WI 53203 August 22, 2017, 9:55 am In Transit to Destination ON ITS WAY TO MADISON, WI 53704 August 22, 2017, 7:30 am Arrived at USPS Facility MILWAUKEE, WI 53203 August 22, 2017, 5:27 am Departed USPS Regional Facility MADISON WI DISTRIBUTION CENTER August 22, 2017, 2:53 am Arrived at USPS Regional Facility MADISON WI DISTRIBUTION CENTER August 21, 2017, 6:55 pm Arrived at USPS Regional Facility WAUSAU WI DISTRIBUTION CENTER August 21, 2017, 6:23 am Arrived at USPS Facility ANTIGO, WI 54409 August 21, 2017, 1:53 am Departed USPS Regional Facility WAUSAU WI DISTRIBUTION CENTER August 20, 2017, 5:25 pm Departed USPS Regional Facility GREEN BAY WI DISTRIBUTION CENTER August 20, 2017, 3:08 am Arrived at USPS Regional Facility GREEN BAY WI DISTRIBUTION CENTER August 20, 2017, 1:58 am Departed USPS Regional Facility OSHKOSH WI DISTRIBUTION CENTER August 19, 2017, 7:41 pm Arrived at USPS Regional Facility OSHKOSH WI DISTRIBUTION CENTER August 19, 2017, 6:06 am Departed USPS Regional Facility MADISON WI DISTRIBUTION CENTER August 19, 2017, 12:27 am Arrived at USPS Regional Facility MADISON WI DISTRIBUTION CENTER August 18, 2017, 6:10 pm Arrived at USPS Regional Facility WAUSAU WI DISTRIBUTION CENTER August 18, 2017, 6:27 am Arrived at USPS Facility ANTIGO, WI 54409 August 18, 2017, 2:49 am Departed USPS Regional Facility WAUSAU WI DISTRIBUTION CENTER August 17, 2017, 11:57 pm Arrived at USPS Regional Facility WAUSAU WI DISTRIBUTION CENTER August 17, 2017, 10:07 pm Departed USPS Regional Facility OSHKOSH WI DISTRIBUTION CENTER August 17, 2017, 5:54 pm Arrived at USPS Regional Facility OSHKOSH WI DISTRIBUTION CENTER August 17, 2017, 4:15 pm Departed USPS Facility MILWAUKEE, WI 53203 August 17, 2017, 7:37 am Arrived at USPS Facility MILWAUKEE, WI 53203 August 17, 2017, 5:32 am Departed USPS Regional Facility MADISON WI DISTRIBUTION CENTER August 17, 2017, 1:01 am Arrived at USPS Regional Facility MADISON WI DISTRIBUTION CENTER August 16, 2017, 9:01 pm Departed USPS Regional Facility WAUSAU WI DISTRIBUTION CENTER August 16, 2017, 7:53 pm Arrived at USPS Regional Facility WAUSAU WI DISTRIBUTION CENTER August 16, 2017, 3:40 pm Departed Post Office ELCHO, WI 54428 August 16, 2017, 1:38 pm USPS in possession of item ELCHO, WI 54428 read more

If I could rate this location with zero stars I would. Every single time that I go to this location regardless of what time of day it is, the employees seem frustrated and unhappy to be working. They come off as rude and disrespectful, not willing to help or put a smile on their face when attending their customers. The man that just sold me a stamp to mail an envelope, caught an attitude because I didn't hear him mumble "55 cents" and when I smiled and ask him to repeat himself because i didn't hear him. He responded "is there a problem?" read more

Not many people will tell you they feel great about their post office but that's exactly how I feel about this branch. To save on money we decided to send out post cards as wedding invites instead of regular letters, in addition we decided to make our own postcards. Only after making 200 of them did we realize that the post office has SPECIFIC regulations for postcard size. They arn't trying to be mean, it's just that the computer scanner and slots are only made for that size. So we brought all of our postcards in and asked the lady what we could do. She said that she would hang on to them and HAND STAMP them and put them in the correct slots herself. She saved the wedding! read more

This main site's longer hours are ideal for patrons, with the desk open till 7pm most days. But you wouldn't know the desk workers are putting in long hours as they are surprisingly approachable, perky, and willing to laugh a bit while helping you out. And I believe this location leaves the lobby and access to PO Boxes open 24/7 which is a bonus. read more

This is my favorite post office in Madison, the people here are helpful, funny, and the lines move quickly!!

I am always pleased with the speed and efficiency of the staff at this post office, which I visit frequently. There are lines at times, but rarely because of lack of available service windows. The serpentine routing of the line seems to have a calming effect on people. Always a smiling, often joking staff member leaves me with a smile. Every little bright spot in the day is worthy of note and appreciation. read more

Passport process is super easy. Make an appointment. Walgreens will take a quick photo of you with the white backdrop as an acceptable photo. Easy on the smiling in your photo. I'm serious! Just follow the directions. Print your form online ahead of time. A side note: Best and latest place to go to drop a letter. This is the main office in Madison and if you missed the outgoing mail time at other boxes around the area, go to this main office to get your letter out. I remember my parents doing this at tax time to make sure their letter was postmarked to avoid late penalties. read more

There are usually long lines to get to the counter because they are short staffed. Also, the passport office has very limited hours. And I don't appreciate them sending all of my mail to Milwaukee first especially when I am sending something here in the same city. read more

I have been mailing for my small business for 12 years and when dropping off prepaid mailpieces (Express) I have always been able to wait in line and then receive a paper receipt for the Prepaid Mailpiece Acceptance showing the tracking numbers and the time scanned in (time accepted). In fact this NEEDS to be done prior to 7 PM at the window in order for the USPS Express Mail Time Commitment to be honored and for the consumer to get a refund for possible Express Mail failure(s). I have recently in fact confirmed with the Consumer Affairs people at 414-287-2530 that this is in fact Standard Operating Procedure. There are several surly and unfriendly clerks at the retail window at the Milwaukee St branch in Madison who are refusing to do Standard Operating Procedure in this regard. They refuse to do anything more than grab my Express packages and throw them in the back where they say they will eventually be scanned. I know that either way the packages will go out that day on the truck. That is not the issue at all. The issue is that they are, in the rudest manner possible, shockingly so and in front of my children, in fact rude enough so as to be grounds for disciplinary action, in my opinion, they are refusing to scan the packages in prior to 7 PM, for example if I am there at 6:45 PM, and refusing to provide me with the receipt that shows all the pieces have been accepted, and their tracking numbers and times accepted. Now this is the worst part. The USPS Consumer Affairs office had thanked me for informing them that the clerks at Milwaukee Street branch were refusing to do their job, and told me "we need people like you to help us keep our people on their toes." I asked what to say if they try to do this to me again at this branch - the consumer affairs person told me to tell them that the Retail Unit faxed them the SOP on Sept 7 or 8 and it said they must scan these Express Mails in for me and give me the receipt. The other day I was again denied proper service by a very rude "Connie" at the Milwaukee St retail window. When I told them it was SOP and about the fax, they denied everything. My son was with me and after he mentioned to me that "Connie" snickered and scoffed at me at least 4 separate times during my interaction with her. I am sickened that my young child has to see this blatant display of disrespect from postal employees and I had to use the opportunity to teach him about good/bad work ethics. read more

Made an appointment for passport renewal and arrived 10 minutes early with two young kids in tow. Post Office employee was very personable and helpful. read more

Wonderful service. I came to this post office today with ten heavy boxes and the postal workers didn't blink an eye! They kindly gave me a cart to bring the boxes in and were so nice. As I was waiting for them to process my boxes I listened to the other workers and they were accommodating and cheerful. How refreshing! read more

Great staff with great attitudes. I went in there with a package and delivery like none other and these guys, in the final moments of their day, got it figured out and on its way. The staff was professional, polite and efficient even though it took us some time to find the correct address. read more