I was referred to Hamptons by Kohler regarding an issue I had with a mower which I had purchased…read moreout of state. It's a 60 mile round trip for me to Marshfield so I called Haptons and talked to a tech who said "sure, bring it up". After taking a day off work and hauling the mower to them I was met in the parking lot by a very arrogant and disrespectful individual who basically told me to leave because this wasn't their brand of equipment. I don't have a problem with them not servicing certain brands, I DO have a problem with them telling me to bring it up then after considerable trouble and expense to do so being treated in such a manner. He made no apology for the tech telling me they would work on it or for my inconvenience which was a direct result of that. I know several good people around Marshfield and I WILL be tellng all of them about this experience.

Terrible Experience, Avoid at All Costs!…read more I have never had such a frustrating, infuriating, and outright disappointing experience with a company in my life! If you're considering hiring this excavating company, RUN the other way. I don't even know where to begin, but I'll try to break it down: 1. Unprofessionalism at Its Finest: From the very first phone call, I should've known this was going to be a nightmare. The office staff was completely rude, unhelpful, and disorganized. Every time I called to get an update or to ask a simple question, I was either put on hold for an eternity or outright ignored. I had to leave multiple voicemails, only to get no response. It took weeks to even schedule an initial consultation. 2. Terrible Communication: You would think that a company offering excavation services would be good at, I don't know... communicating? Nope! The project timeline was a joke. I was given an estimated start date, and then the crew showed up late -- not just once, but every single day. They would randomly stop working and disappear for hours with no explanation. I felt like I was dealing with amateurs, not professionals. 3. Shoddy Workmanship: The quality of the actual excavation work was abysmal. Not only did they not stick to the agreed-upon plan, but they left a complete mess. Piles of dirt and debris were scattered all over my property, and some of the digging was done in the wrong location, requiring more time and additional costs to correct. I had to bring in a different company to finish what they had supposedly completed. 4. Hidden Fees and Overcharging: They provided an initial estimate, but guess what? That was just the beginning of the charges. By the time the project was "finished" (I use that term loosely), I was slapped with hidden fees that weren't disclosed upfront. It was like they pulled extra charges out of thin air. I was overcharged for equipment rentals, labor, and even "disposal fees" that they didn't bother to explain. I ended up paying WAY more than I was quoted for subpar work. 5. Terrible Customer Service: When I finally reached out to complain about the mess they left and the errors in their work, I was met with dismissive responses. The owner couldn't be bothered to address my concerns, and the "manager" was nowhere to be found. It was clear they had no interest in resolving issues or maintaining a professional reputation. 6. Delays and Wasted Time: This project that should have taken only a few days ended up dragging on for weeks. Every time I called to inquire about the delay, I was met with excuses and promises that were never kept. I had to repeatedly follow up, only to be ignored or lied to. Bottom Line: This company is a complete disaster. If you value your time, money, and sanity, stay as far away as possible. You'll get better results from a group of untrained amateurs. I'm not sure how they're still in business, but I'll be sure to tell everyone I know to avoid them. Save yourself the headache -- go with someone else!

Called them to drop off gravel for me and hour after we spoke on the phone and they didn't show up…read moreuntil 4 hours later and left the gravel in my drive way after pre disclosing where I wanted the gravel to be. I was not home at the time and I couldn't get in my driveway, They then refused to move it. Wouldn't recommend them at all.