Dropped off a package on a Tuesday afternoon. There was no one in line. One window was open. The…read morefriendly USPS associate greeted me and took care of my package in under a minute. Thank you!

Going to the post office is hit or miss when it comes to customer service. You'll either encounter…read morea nice person behind the counter or an arrogant person behind the counter. At the Forest St location in Medford, I didn't have much of a problem from the previous times I've gone here except with what happened the last time I went here. The most recent time I went here, it was my turn in line and when I brought something up to the counter to get mailed, the woman behind the counter responded in a rudely manner to me because I guess I apparently didn't prepare it correctly to get it sent out for delivery according to her. Instead of giving me an attitude over the mistake I had made, she could have been a lot more helpful and professional with fixing the problem. I ended up just walking out and leaving without mailing what I needed to get mailed and went somewhere else to get it mailed because I didn't want to deal with her no more after how she treated me. I get that it's stressful working for the post office and I can understand that postal workers deal with a lot of disrespectful and impolite customers all the time, but since postal workers are government employees, it's like they have an excuse to be unpleasant with anyone because they have high job security.

Probably the worst, slowest and rudest post office worker to exist. Could not tell me the cost of a…read morestamp

Disgrace. Women who works there is useless. No help, lazy, won't even tape your package up. Go to a…read moredifferent one. Laziest person I've ever seen

Incredibly helpful staff that helped look into an issue the other post office refused to care…read moreabout. Parking is annoying here with the newer meters but not their fault. I've also done passport stuff here for my kid and they've been quick and efficient! Everyone here is usually in a good mood too.

Friendly & helpful! Open on Saturdays! Postage stamps available. Right in the center of town!!read more

I had a very good experience. Yes, the line can be a bit slow moving, but that's because there were…read moreonly two employees. They were very sweet and courteous to everyone.

There have been three clerks at the front for some months now. They are wonderfully friendly and…read morehelpful, treating everyone with respect and good humor. The short-term parking in front of the building is also a big help.

Frankly a very bizarre experience... I'm a huge fan of the post office, but unfortunately, this…read morebranch needs to turn it's attention to management and employee training. They were absolutely understaffed, and the one employee at the window was not prompt and both prone to chatting but also struggled to answer questions. I heard him tell the customer before me that priority mail could not be shipped overseas because the USPS was a US government office and wouldn't send mail to other countries -- THAT IS NOT TRUE. I have sent priority mail abroad and received it abroad. Shocking to see such a lack of knowledge and incorrect information being shared. Eventually, I gave up and used the self kiosk station. I love love love the USPS, and it was so disheartening and frustrating to see this service and incorrect knowledge applied. Please, please, address staff training at this location.

When I have to work on Saturdays, I sometimes drop off packages at the Wellesley Hills post office…read more The man that helps me always has a smile on his face and take my packages. There is parking on the street as well as n a public lot. Sometimes I have trouble parking but the service is worth the effort.

Terrible customer service and always closed for lunch. Not friendly and feels like you're a bother…read morewhen you go.

My mail forwarding stopped working after 2 months so I went here to try to solve it. The man…read moreworking here was so incredibly unhelpful that I left nearly in tears. He kept talking over me and telling me that mail forwarding is good for a year. I know! That's why I am here! It's not working! After several minutes of him refusing to be helpful, he said I could try the other post office but there wouldn't be a need for it since mail forwarding is good for a year. Spoiler alert: the woman at the other post office listened and left a note for the carrier!

Very friendly and helpful. Everytime i come in she has a smile on. She will always go the extra…read moremile.

My registered letter, return receipt requested, went to this post office instead of being delivered…read moreto the address on the package...It was like it went into a black hole. You cannot speak with anyone at this office on the phone or via email. Short of driving to Boston, my envelope is not being delivered and has gone, I suspect, to the dead letter file! The phone continuely buzzes busy...when you manage to get to an office, the box is full and you cannot leave a message. Ridiculous!

Lines are sometimes long because USPS saves money by cutting staff at PO branches. But my…read moreexperience here is that the staff is knowledgeable, helpful and friendly. I agree that the tape thing is annoying but that's the PO's rule: not the clerks being stingy.. I haven't experienced the rudeness that some reviewers point out. But I have seen customers project their frustration onto the clerks, which just adds to the stress. Instead, why not offer a courteous greeting and ask how they are when you're at the counter? These are hard working people, struggling to support their families and themselves. Treat them them with courtesy.

Awful. Rude and inefficient. Last 2 times I've been there, I have had one clerk decline to process…read morean international mailing (according to the other worker, he "doesn't know how") and today, another clerk would not process a document as a letter, insisting that it was a package and wanting to charge me over $20. Completely inept and so rude.

Not sure why this location has such a low rating--I've never had any issues here. The staff is…read morealways efficient and friendly, the process is quick and easy, the store is clean, and there's always parking right in front.

Stoneham location- rude and bad customer service. I will never go to that store again!…read more The people at the Woburn Cummings park location are very helpful and friendly.