I've been a repeat customer at this UPS Store, regularly dropping off shipments for my business…read morewithout issue. Unfortunately, today's experience was different -- and deeply frustrating. I was returning FIOS equipment after canceling my cable service. Verizon had already charged me over $400 for not returning it on time and told me I'd get the money back once the equipment was scanned at any UPS location with a reference code added to the shipping label. I provided this code to the first employee, a young man, who insisted it wasn't necessary. I questioned him, but he was confident -- so I trusted him. After leaving the store, I immediately called Verizon, who confirmed the reference code was in fact necessary to avoid a long and complicated refund process. I went back inside, explained the situation to a different employee -- a young woman who seemed willing to help -- but she deferred to what appeared to be the store manager: a middle-aged woman who was instantly combative. I calmly explained the situation and the importance of correcting the label, but she cut me off, saying: "We can't help you -- it's final." Even when the original employee admitted I had given him the code, she doubled down, claiming Verizon's system had changed and it wasn't needed. I told her I had just spoken to Verizon and that without the code, I might not get my $480 back. Her response? "You need to leave the store. You're being disrespectful." I wasn't yelling. I wasn't being rude. I was exasperated -- and rightfully so -- but remained respectful. Meanwhile, she was condescending and dismissive from the moment I approached her. To make matters worse, I had witnessed her speaking rudely to another customer earlier -- and gave her the benefit of the doubt. Now I believe she is the problem. This experience was completely unacceptable, and it may very well cost me a significant amount of money. I won't be returning to this location, and I caution others to avoid it as well -- especially if you expect basic professionalism or competent customer service.

weirdest interaction in this store today. 2 of the rudest females I've ever met in my life. The…read morepsycho refused to notarize my document because I asked her why she was being so rude to me. I will never go back. They must have really miserable lives to actually treat a paying customer like the way they treated me. Good luck ladies!

The staff is terrific...Pat saved my computer...and therefore my life! I was (almost) foolishly…read morescammed by calling a number I got from the Internet under Sophos--which it wasn't! They tried to sell me a program for $799 (reduced from $2000ish at Wallmart(sic). This is a warning for all of us to be careful on the Internet. --there are a lot of scams! Anyhow, I love the Woburn Staples folks--

dont bother going there. I stood @ counter for sevetal mins, no one around. The guy finally came…read moreover.. I wanted to have something copied. He kept insisting that I do it myself and started showing me how to use the copy machine.. I use copy machines every day at my job for many years now. I wanted a nice professional looking booklet. And they refused to do it. Companies should stop ordering their supplies from Staples as their customer service is atrocious.

I was walking into the store about 3 minutes after they closed. I started walking back to my car…read more The person who works there cane running out of the store and told me they would take me; they didn't want me having to go home and come back another day. That is the BEST customer service ever! That made my day! All it takes is a little something nice; I'll pay it forward!

I went yesterday to send back a package to Amazon, the woman at the counter helped with the process…read morebecause I did not have what I needed. I want to thank her for being very very helpful, I wish I could remember her name. I feel really badly that I have forgotten it. She was awesome

John and his crew, Jessica and Heather are the best! They're good people! We're their clients for…read moremany years and the service is always excellent, from receiving and mailing packages to sending and receiving faxes. Very reasonable prices for their services. Would highly recommend them!

Been a customer here for years, and have had nothing but positive experiences. Have shipped…read moreparcels, rented mailboxes, and used their other services, including the "complimentary" ones. The staff has always been pleasant, professional and thorough in my opinion. Shipping does cost a little more than some other places, but (for me) it was well worth it to ensure that my packages were packed and delivered on time and undamaged. Everyone has different experiences and expectations, but the folks here have always done right by me. Thanks !

I have used their services back in 2013 for picking up and shredding documents. I had decided to…read moredrive up recently (within about 7days of the new year) and save some time and money. Here's the thing about old documents,like maybe some of you out there, I still had a lot left going back some 16 to 17 years. Now like a lot of people out there I have a shredder. Let's be honest though,how many of us (10 pages at a time) will actually shred such a big amount in a relatively short time? Raise your hand. (Pause). Yeah me neither. This is where neighborhood parcel comes into the picture. They are quick and efficient. If you take the drive up there my advice is to look for parking space 999( no not even making this up) as that is right in front of the building. They remembered me from a few years ago (hey I had a ton of old papers then). They are friendly as well and weigh each loose bag by the pound. Ironically I filled out and had them mail out the notarized certificate of document destruction. They will also email it to you only if you prefer. I can't tell you how much time they saved me (as I am getting to that stage in life of weighing time vs. money vs. the fact I won't do it all myself in this case). The relief of knowing that these old documents I was never going to look at again were all gone is priceless. If you've got a whole lot of documents you have been "meaning to get to" bring them here.

Beware of this place !!! The reviews are correct. Rude…read morecustomer service is an understatement My FedEx plastic sleeve ripped and I asked if I could have one ? SORRY was the response. The drawer is closed and I have to charge you for it. They are FREE Go elsewhere folks!!!

This is my go-to FedEx location. The staff is consistently kind, professional, and very helpful…read more I've never heard them be rude, even when it's busy. Great customer service every time!

I brought my "free" Walmart return items to FedEx and showed the clerk the barcode. She told me…read morethat I would need to purchase a FedEx return box for $14.95 in order to send the items back. No, thank you! What a scam!

Wow! These guys are incredible. Needed a special item that was selling out fast and Lashay was able…read moreto get the item and ship it within 1 hour! amazing! Will def use again and highly recommend for any errand service

I live in Texas and was disparate to deliver a sympathy gift basket to a dear friend that lives in…read moreMansfield. With the restrictions of COVID & and a very busy Mother's Day weekend, it looked like I was out of luck. I was so blessed to have found Keion with Last Minute Errands. He was very helpful and so friendly. I was able to order from a local bakery and he picked it and delivered it on time. The fees were extremely reasonable. I highly recommend the services of Last Minute Errands!!!