WORTH THE READ I had a propane fireplace installed and…read morereached out to Suburban for service. The man who installed it showed me exactly where they needed to look to hook it up inside. When the "technician" (I feel a loose term) came he dismissed me and removed all the logs, subsequently having me do a jigsaw puzzle for the next few days to get the flame right. Additionally, he did not bury the line outside and that was what i feel, a call I should not have had to make. Fast forward, I have had 2 Fireplace companies look at my fireplace because it would not stay lite. Two Professional companies, 4 visits, and numerous parts changed and head scratching. Neither company could see anything wrong with the fireplace but changed out the only parts they could think to be causing the issue. But still did not stay lite. After some phone calls and web research I had some concerns it could possibly be the propane tank or the gas inside it. I called Suburban to come inspect it I asked that I be present so that I could ask questions and see what was being looked at, so I could feel comfortable knowing I actually needed to replace my fireplace. Craig told me "no problem" but instead I get a voice mail from Craig stating that their Technician, Gene, looked at it and didn't see anything wrong with it. Suggesting I get yet another fireplace company to look at it. ARE YOU FRIGGIN KIDDING ME???? Again dismissed!!! So I call them and say I would like them to come pick up their tank. It has been over 2 months and it is still in my yard! I might also add that when I started having problems with my fireplace I had them fill it. They charged me for the full tank tank and I have had over $300.00 in credit held hostage for going on 2 years. You have been warned!!!

From the owner: Our Business Is Customer Satisfaction…read more Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 42 states.