I've used the shipping services at the Milltown UPS Store several times to return Amazon items, and…read moreAmazon has always received the packages promptly. I've consistently gotten my refunds without any issues.

Unfortunately new owners are very rude and lazy. They refuse to handle and scan USPS packages. They…read moreinstruct customers to move packages around, instead of doing their job. Picture this, two guys standing and watching their phones, and just telling you where to place each package.

Popped into this UPS store yesterday to avoid my store, which usually gives me anxiety. I had a ton…read moreof Amazon returns that were on separate orders all with different return directions. This is usually where my anxiety comes in. However, I was greeted by an extremely helpful and patient staff member named Nick. He not only helped me make sense of everything but he helped me contact Amazon customer service to resolve one of my issues. It did not matter how long the line got he never made me feel like I was holding things up. Instead he continued helping other customers with a smile and did his job effectively and efficiently. Excellent customer service. We will definitely return.

Customer service..female employee Kaushik was EXTREMELY rude!! Not the first time to have the same…read morehorrible experience with this employee. Need to learn proper manners on how to treat and speak to customers. Sadly another customer had to deal with the same rudeness. Next time I am taking my business to another UPS location. Not worth wasting your time at this location.

My package was wrongfully delivered to their post office and tried calling to tell them to…read moreintercept the package as i live in another state and not new jersey and the didn't answer not one time this is truly stressful

I used to loathe, loathe, loathe going to the post office. I would either just send things via UPS…read more(super expensive) or print out a label online, which wasn't really cost efficient when I was shipping books and dvds, which can be sent cheaply via media mail. I have found myself selling more and more books and the like, and I am SO HAPPY that the local post office is so great. I've never had to wait any longer than 5 minutes at this place (I do go either from 10-12noon or 2-3pm if that helps), and all the postal workers who man the counters are so nice. EACH ONE OF THEM- there is a funny guy, tall, and very friendly, another one named Anthony who gave my friend a pair of sunglasses that had been left in the post office for months. There is also a newer guy (I had him one time while he was training) a middle-aged Asian man, who is very nice and an older woman. I need to look at names!! Everyone is so nice and friendly and aren't snippy and impatient with you and will answer all your questions. It's hard to work in service industries (trust me I know!) especially when you have to deal with a service that isn't as popular as it used to be (when was the last time you got a letter?), but I just wanted to give a big shout-out to the staff at this North Brunswick Post Office, because they have made every trip a pleasant experience each time I go to send some stuff.

I used their print on demand here for conference flyers and have used this location a few times…read morewhen in the area. This transaction was easy. I logged onto the website, uploaded my flyer, selected and paid in advance, and everything was ready before promised when I arrived for pick up. Customer service could use some improvement as the staff was not very friendly this visit, though service in the past has been much better. I also picked up some packing tape while here. The price point is about the same as competitors, so definitely not cheap for front and back color printing, but it got the job done. Would recommend the service.

I've been dropping of packages here a few times a week for over 10 years . The staff has always…read morebeen very helpful. Using the self service check in kiosk became my go to when there was a line. One time I did not keep my receipt from the kiosk and that was the only time a package was lost. It took a month to get reimbursed for the package, but it ended up all good in the end. I recently moved from East Brunswick and now I miss their very good service and I'm stuck with marginal Fedex offices in the Monroe Township and south Jersey areas.. I give them a lot of credit to be able deal with so many idiot customers. Ray V

I was surprised to see the below standard reviews of this location. I've been coming here for years…read morewith minimal issue--this is where we school shop, get our holiday cards printed, and most recently started using for Amazon returns since I can make a day of it at Trader Joes which is located in the same strip mall. There is always parking.. and service seems quick. But, the reason for this particular review is to shout out attendant Derek who was manning the Amazon returns about a week ago. I was all over the place with trying to navigate the app and had a number of returns.. Derek was extremely pleasant and patient.. he made what could have been a nightmare, much more tolerable. Anyways, he is a great addition to the staff and should be applauded!

Very backrooms. Very liminal space…read more I don't know if it's "post" Covid malaise, the inevitable result of online shopping, or what but man this place feels very...off. Like the world changed but it just refuses to do so. The pros: Sometimes I still need to print stuff and yall not about to use up the rest of my off brand amazon cartridges. So it's good for that. One time I needed a mini SD card asap (please respect my privacy on this issue). The woman taking passport photos is good at it. We just got my husband's passport back and he looks amazing. The Nos: -weird lighting -dingy -the TJ Maxx Stuffication of the check out lines. -everyone looks uncomfortable. Which - understandable I guess.

Horrific experience. The worst warehousing company to deal with. We had to involve our attorneys to…read moredeal with them. They shipped orders late, they refused to return calls, held back invoices then said sorry you didn't pay. What a waste of time. Even the employees call this place "Crapacity". Stay away

Absolutely the WORST 3PL I have ever utilized. They continuously sent wrong merchandise to clients,…read moreused my FedEx account for Capacity LLC business. It was necessary to spend countless hours going over the invoices because they were ALWAYS incorrect. They tried to charge me 12,569.00 for FedEx invoices from my account, low and behold, I had already paid them but getting them to understand was next ti impossible. CUSTOMER SERVICE - non- existent. Ivy league schools can't be that good because all these Princeton boys are DUMB!

I have been going there for years, Me or my wife come in with Lots of boxes for Fed X and postal…read moremail envelopes lots of them on a daily bases.They are very polite and will go out of there way to help you .Also if there not there they will post a sign and come back fast , it is faster and better service then the stressed postal scvs.

I had sent an international package and paid $180.00 for 5 day delivery which the person said its…read moreguarantee service and if it doesnt get there then i would get my money back. There was a cheaper service for $120.00 which was 7 day delivery. I took the 5 day delivery thinking it would be guaranteed and the package took 8 days for it to be delivered. I call they to get my refund as promised and now they said that its not a guarantee service and cannot get my refund. It was my mistake that i did not take that in writing. So this means that they cheat their customers and get them to pay higher price for something that is not gurantee. i would NOT use them again. Big Cheaters