Hours are terrible. I work in the city, and by the time I get home the post office is closed. I…read morealso work Saturdays, so I can't pick my mail up then. It's gotten so I very truthfully have to arrange to come in to work early or else leave early just to get my mail. Can't access to our PO Boxes by available at least until 1 pm on Saturdays?

Big Lake Post Office is great, and I always have wonderful service! Dan who works at the Post…read moreOffice is wonderful! He is always so willing to help when I do not get my packages. He has personally checked the mailbox and dropped off my package for me. I can't say enough about how helpful Dan is!!

Hard to believe that a post office would deserve a Yelp review. This is no ordinary post office…read morethough. The staff us fantastic! If you ever need a smile in your day, stop in. They are always smiling and happy.

I love little hometown post offices and this one fits the bill!…read more No long line to wait in? Check! Friendly neighbors chatting you up? Check! Efficient, helpful service? Check! Good deals and various options? Check! Granted it's not really convenient unless you happen to be stopping by the outlet mall, which I was, so bonus! Lots of parking. Full service. You can't go wrong if you're in that area! Send out some packages for no reason or han written cards or postcards. You know you want to! Party like it's 1899!

Was super fast but the lady working I don't think made eye contact with me the entire time and…read moredidn't say a word, which was pretty rude I thought.

Friendly USPS workers and very helpful. Always leave with a couple suckers for the kids (the…read moreworkers remember even if kids aren't with me)!

I have been using this location on a fairly regular basis for bulk business mailings and occasional…read morelarger envelopes mailings requiring them to weigh/type in each individual address. There are two women who I typically see working at the service counter, and they are always pleasant to me and others. The facility itself is not in great condition (older as you would expect, but the lobby always appears clean). The parking lot is in really rough condition. Overall, it fits the bill for my needs.

The review will probably do nothing so I will be taking this as far as I possibly can, trust I am…read moredetermined and resourceful...but man, where did they find YOU???? Sir (who was at the front desk of the USPS station on Freeport at around 03:00pm), you are not only incompetent but you literally shrugged when my husband asked you a question. SHRUGGED..I am embarrassed for you. Do you put your pants on one leg at a time? You then tried to sell him the idea that my Mothers day card to my grandmother was a package and that he had to pay 12 dollars to mail it. ARE YOU JOKING?? come on, none can be that ignorant. There was absolutely nothing in that envelope other than a card. No batteries, no trinkets, no photos. Just the card with a fold out Snoopy. I know times are tough right now and it is difficult to find good help ESPECAILLY for postal workers (my brother is one) but hiring you??? Like why? It could of taken just a brief moment of your time to help my husband, but you did not help him. You shrugged and wouldn't even look up an address to help him. Invest in a newspaper and find yourself a mindless job, that is where you belong sir.

How is it possible to put someone on hold immediately then KEEP them on hold for over an hour?! I…read morecould hear every transaction, every amount, every person who wanted stamps and not once pick up the handle to say call back or can I get your name and number. I purposely stayed on to see just how long They would make me wait. After an hour and 5 minutes I hung up and continued calling until someone answered. The same person answered and tried to put me on hold again! I asked for a Manager and she said she was the manager. I tried explaining how long I waited and she kept cutting me off saying she was the only one working when clearly that was a lie because I could hear another female helping customers as well. She would not help and would not direct me to anyone higher than her so I guess I'll be taking this up to corporate. Ridiculous!

Entered post office with 2 customers ahead of myself. Moved quickly with the friendly older mail…read moreclerk. Normally this is the post office I use. Just had to purchase 20 cents stamp to mail my letter off.

To USPS, I was super excited to receive an early Valentines…read moregift for my girlfriend! Next thing I know, "delivered". I rushed home and saw nothing. I am still waiting to hear from them and my package is nowhere to be found. I am very disappointed in their abilities to ship it to the correct address, which is easy to locate and read. I hope they can understand my frustration.

Needed one piece of tape. One. But the dude told me I had to buy a roll…read more I worked for the post office. The decent ones will always help out with one piece of tape or something easy. Lame. No wonder everyone hates the post office because of workers like this who can't just be decent humans.