I am writing this review after months of repeated issues with this post office that have resulted…read morein the death of live animals due to staff negligence and refusal to follow clearly marked handling instructions. I would give negative stars if I could. We routinely receive live animal shipments, clearly labeled as such and marked HOLD FOR PICKUP. Despite this, on at least seven separate occasions, packages addressed to our home have been sent out for delivery anyway, left exposed to extreme winter and summer temperatures, and the animals inside arrived dead. This happened repeatedly, even after we followed USPS instructions precisely. To prevent further loss of life, we began addressing our shipments directly to the post office for pickup, which successfully worked once. The animals were held inside and collected alive. However, during our most recent visit, we were informed--without any prior notice--that as of the new year, packages may no longer be addressed to the post office. We were told this change had been "made known to everyone," though we were never informed by any means. Despite this, when we arrived at the post office, staff confirmed that our live animal package was physically in the building. At that point, a clerk refused to retrieve the package, stating she was "too busy" because there was a line out the door and she was working alone. The package was confirmed to be on-site, yet staff would not get it. This was not due to policy, safety, or impossibility -- it was a refusal to perform the task. This is unacceptable. Staffing issues are not the customer's responsibility, and refusing to retrieve a live shipment that is already in the building--after months of documented handling failures--is profoundly unprofessional. The attitude displayed was dismissive, rude, and indifferent to the consequences of their actions. To be clear: * These packages were clearly labeled as LIVE ANIMALS * They were marked HOLD FOR PICKUP * USPS errors have repeatedly resulted in animal deaths * Staff acknowledged the package was present but refused to retrieve it This is not an isolated incident. It is a pattern of negligence, poor communication, and unwillingness to take responsibility. I strongly caution anyone receiving time-sensitive, temperature-sensitive, or live shipments to reconsider using this location. Accountability and basic professionalism are not optional when lives--animal or otherwise--are involved.

I haven't received mail for 17 days. I've called them and complained a few times, finally they said…read morethe mailman said the mailbox was damaged, what's funny is my tenant used the same mailbox and gets mail almost everyday. They're trying to cover up and think I'll let it go. No!! Two years ago I lost $200 worth of gift cards near Christmas time, they told me back then a couple of mailmen got fired for taking mail. I just got hold of my lawyer who won't just make sure my mailman is terminated, he's gonna go after the post office. I have a new bank card coming, I haven't received end of the months bills or my disability check. They're horrible.

Sent a package from out of state to this post office the person isent it too said they hadn't…read morereceived it yet because I got the person's address # wrong so the post office employee thought it was a po box # so I called the post office the employees and mail carrier were very helpful and got the package to the right house.

Nobody ever picks up the phone when I call there!! Need more people to answer them and I'm sure…read moreUSPS can afford to get more help.

This location never answers the phone. They throw packages to the ground. If something is damaged,…read morethey have some half baked answer and blame the sender for not packaging correctly. I have had the same packages come through from FedEx or UPS and never an issue! Very rude at this location.

Impossible to get ahold of, they don't actually go by their scheduled hours but whatever they what…read more Their delivery drivers also STEAL your packages by saying there's no access to delivery spot even if there is 3 points of delivery.

The Oxford Maine Post office is a joke. I went last week at 4:00 pm and they had the doors locked…read moreso you couldn't get in. My packages always get delivered to the wrong house, usually on another street on the other side of town. We didn't get mail delivered for over two weeks, but they could deliver packages. Went in person to try and get our mail and they refused to give it to me. If I could I wouldn't leave any stars. The service is awful.

worse service ever I pay shipping fees and they refuse to deliver my mail, this is the Poland Maine…read moreoffice on Main Street. have talked to her many times she doesnt care if i am 70 and unable to walk. and my husband is 73 with Alhiemers end stage. i have to call my son everytime. just this morning she marked it out for delivery at 8:24 and undeliverable at 9:15 that doesnt even give her time to get up here. i am very generous with the 1 star because we have even found mail on the ground outside our box. I dont believe at my age I am asking to much to receive my mail like everyone else

This location of the post office is THE MOST customer service oriented office I've ever been in…read more Part of the reason is how "Paul" goes out of his way to provide service over and above what is expected, expecially from a government employee. Actually, everyone in this location really goes the extra mile. Just wanted to give a shout out.

let's talk about the worst post office in Maine, shall we? Did you pay for 2 day shipping? you'll…read moresee it arrive in 2 weeks! I mean, if it arrives at all, because Casco won't deliver mail for weeks or ever in the winter and tell you it's because they can't navigate route 302 which is apparently a well kept main road to everyone except Casco post office. Go ahead and call to complain, but the post master often sounds kind of drunk and is virtually always useless and unhelpful. I'd personally like to thank them for making it take weeks to receive mail from within the same county, ruining my birthday (you forgot to deliver mail for 4 days and most everything sent including cards and gifts was very late despite it having been mailed to me over a week earlier from addresses less than three hours drive away which is impressive,) and losing lots of mail and packages all winter long. As if it isn't terrible enough to live in Casco, this smirking blight on an already icky town should discourage anyone from moving here...unless you never ever want to receive mail again.

Oh my God, this place is such a joke. Deliveries without a post office box or a location for…read moredelivery you get 24 hours at best or they send it back to the sender in this case on a Saturday. It's a two hour window basically means you can never ever receive any letter or any package from this post office Whoever this person is that made these rules clearly has their head up their ass. Unfortunately, you can't do negative stars. I wish you could this post Office clearly deserves so many negative remarks. It's ridiculous.