On May 10th, I mailed a bill to a local credit union. I placed it inside the post office. On May 27th, I was alerted by TD bank fraud unit that it had been cashed on. May 20th. I advised the fraud unit who it was written out to, but it did not match what she had. The mail sent was going to Wethersfield. Never made it there. It was intercepted between Newington and Hartford post offices. Definitely an inside job. I went to Newington post office the next morning. He told his employee he was too busy to speak to me about this incident. What lousy customer service. The feds should fire him for his ineptness and lack of following up on incidents. I notified the postal police and other agencies. Unfortunate incident, but this post office doesn't care about customer service . The postal employee who gave me the message was quite nice. But don't hold your breath if your card, letter or bill doesn't make it to its destination. read more

I had the most amazing experience at the Newington CT Post Office from Kay. I went to process paperwork for a passport. she was alone behind the counter. she multitasked with a smile on her face, never showed any stress, waited on all her customers and processed my passport. She truly is an asset to the USPS. Thank You Kay for making my day. read more

The attitude of the workers needs to be more positive and friendly. People like to be greeted when they walk in to a business Needs to be updated and to be cleaned once in a while. read more

Understaffed. Runs poorly. Needs new management. Continues to fail at changing my address or forwarding my mail. Multiple lost letters sent as thank you cards. Recipients never received my mail. Place is lame. read more

Nothing nice or fancy, but they do what they need to do for reasonable prices. Also, the mailbox outside that you can drive up to gets picked up multiple times per day, with the latest pick up at 5pm. I needed something to go out today so I knew after 4pm, this was my best bet in the area. There is a machine you can use inside (self-service) to buy stamps or mail packages up to a certain size, without having to wait in line. read more

Friendly, almost too friendly sometimes when you just want to rush in and out they will take a little more time with the pleasantries and it makes it feel like you are waiting for longer that you should have to but there is no issue with manors and human interaction. There is a self checkout so that is nice that is available in the lobby 24/7 which likewise is awesome, i wish there were more of these, why doesn't everyone have automated 24/7 shipping capabilities? read more

Horrible post office !!!! Usually one person working in the front, many times others are in the front talking to each other while people wait in line They sell you Xmas stamps even when you say you want other stamps, because they don't have other options, not everyone celebrates Xmas, have some regular stamps as well. My regular postman is fine, but the Wednesday one ( when my postman has a day off) is awful, I get other people's mail, I have complained numerous times and mentioned the Wednesday one said he should be on workmenscomp and is going to get a lot of money out of the post office, nothing is being done, I haven't received important mail on more than one occasion, it probably was supposed to arrive on a Wednesday The supervisor does absolutely nothing and I'm furious at this point Tampering with mail is a federal offense, maybe it's time to contact law enforcement read more

My daughter needed a new passport very quickly and this post office was closing in 10 minutes. Mark from Newington Post Office called around to different POs in the area until he found one to take us. He really went above and beyond to help us and we really appreciated it. Fyi the po in Windsor Locks is open till 10pm on Saturday! They were great too! read more

I have had a very positive experience with the Newington Post Office today. We had some packages temporarily misplaced. I called and Carl answered right away. He was professional and caring. He made sure he followed through and called the postman on this route. Right away Jim came to investigate the problem. He called me, found the packages, and delivered them to my door. read more

I don't usually review two different US Post Office locations in the same day, but when I do, it's because I have been suffering long and hard at one and have found serenity at another. All I have wanted is a post office that is reasonably staffed, fast, efficient, and friendly. I found all of that today at 10 minutes before closing at this branch. My only disappointment is that they do not open before 9:00 a.m.; I would love to be able to come in on my way to work. read more

I have never had to deal with such a rude associate like I did today. I received a message my package was ready for pickup at this location, after waiting 20 minutes in line while she took her time scrambling around for a stamp, it was finally my turn. My package apparently wasn't there, and I was told that "yeah I don't know where it could be" and when I asked for an explanation I was told to contact the company "it ain't here." Her attitude was awful and this is exactly why I chose not to use USPS. read more

The automated postal center kiosk is really easy to use and open 24/7! Makes mailing packages a breeze

I mailed a package 2-day mail rate to Maine from the customer counter Feb 11th..it went from Newington to Massachusetts (perfect trajectory) BUT when I keyed in the USPS Tracking Number today it showed it then went from Massachusetts to New Britain CT!!! When I immediately called I was placed on hold for a hour and as I am typing it's been two hours and twenty-seven minutes! This was for Valentine's Day ! I am livid at not only for the mistake but for the utter lack of customer service offered by this Post Office! read more

My mailbox broke and I'm trying to call the post office and no one answers after several attempts. The customer service email is very specific with categories needed to be checked. There doesn't seem to be a person to answer questions. read more

The mail was delivered. However it was delivered to my neighbor numerous times over the last few weeks of March in the maple ave area. If I'm going to deliver mail to my neighbors, shouldn't I be paid for doing your job as well? That's pure laziness. Once is ok but numerous times is not ok! Get it right postman!! read more