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    US Post Office

    4.0 (1 review)
    Open 8:30 am - 4:30 pm

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    4 years ago

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    US Post Office

    US Post Office

    (1 review)

    Sent a Priority letter containing a gift to my elderly parents. The tracking number stated it was…read moredelivered but my folks never received it. They asked neighbors to see if someone had gotten it mistakenly but no one had it. I called the Granby PO who initiated a follow up with the postal employee to try to retrieve it to no avail. There was an automatic $100 of insurance connected to this so I filed a claim. It was denied. I called USPS in Granby to see what else I could do to have my flame accepted and be made whole of the $50 that I spent. I did not know that something sent by Priority Mail that is a certificate or a gift card is not covered by insurance and the screen did not give any warning or question about gift cards. It only asked about things like liquids, so I did not understand why I was being spoken to as if I should have already known this. When I asked the postal employee about it, I was met with a rude response. I then said that I did not know how I could be sure a postal employee had not stolen it, and the employee became upset and said they did not appreciate my implying that the mailman was a thief. That was not really what I meant, but I felt I was being talked down to and treated as if I was ignorant and that she was both telling me I was stupid for not knowing and out $50. The postal employee was rude, and the postmaster was rude as well. Overall, the staff did not seem to care about helping, and I was very disappointed with the experience. I wanted to share this so others know to be cautious when dealing with this post office.

    US Post Office - postoffices - Updated August 2026

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