I rarely ever go inside the post office, but today I needed to send off a package. I didn't tape it…read morebecause I'm used to going to the UPS Store where they're always so kind and tape it for me without an issue. The USPS employee helping me, though, was pretty rude. He told me, "Next time come prepared," and said he'd tape it this time, but he looked annoyed the entire interaction. It honestly caught me off guard. I thought USPS employees were paid well and trained for customer service, so I'm not sure why he was so cranky. I also needed to buy a roll of stamps, but I didn't want to "bother" him any further, so I'll just purchase them somewhere that actually deserves my business. Not the experience I expected at all.

2023/057 I haven't…read morebeen in this Colton Post Office for years since i have no business to do so. Our locked mailbox was broken into about 2 weeks ago so I had picked up our 2 week's mail. With my previous visits , I've never encountered any bad service with the staff here. This post office is well kept and decent looking in spite structure was built 53 years ago. Street Drive thru free standing mailboxes are available if you need one. Passports are processed here to by appointment if ever you need one. Parking in front of the building is very limited so sometimes you have to wait for awhile for availability. I'm not sure of the street parking if any. I had to wait for 5 minutes for an available parking spot. There were only 2 postal staff worand 3 people before me waiting in line Got all my mails with no hitch but had to wait for few minutes for next window.

I don't know why they are so rude here. I was taking a package, the place was pretty packed and…read morepeople are just talking randomly to other people in line. One lady was non stop talking about the lowrider stamps which was why she was there. And was her third time at this location to get them and they sell out. So she gets to the front and they again sold out. And they were so rude to her . She would ask a question on when the next delivery was and before she can ask questions they cut her off. Even said next when she was asking to see what other stamp options they had. All I was thinking was I hope I don't get that lady. So I get a different worker and she tells me I could have just used the machine and not went in line. She seemed annoyed I was sending a package with her. Unfortunately there aren't a lot of post offices but do they have to be to rude to everyone.

Idk why you guys have a number its always on busy when you call. I wish they could answer the phone…read moreand stop losing my mail

I loved seeing the promotion for the Lowrider stamps. The involvement of staff bringing their…read morepersonal cars out to promote the release was excellent and created a great community atmosphere. It was a very memorable and thoughtful touch. Our community is lucky to have a team that goes above and beyond to create such a positive experience.

African lady is VERY RUDE. I asked a question about a P.o. box which is my first time and she…read morestarted talking to me like I'm stupid. I hope they fire her.

Stopped in to drop off a package that needed to ship out via UPS. The package I was shipping is a…read moremedical package so it comes with a receipt and print out for records. The quality of service here is great. The people working are always friendly and greet you when walking in. The location also has moving items, mailing items, and printing/faxing available. The value is ok if you need something quick and convenient. There are other places that may be cheaper. Definitely check this place out if local. I chose this place for all my Amazon returns because it's convenient.

I was a mailbox customer at UPS Store #6941 and have spent more than a month trying to get answers…read moreregarding a package that was scanned into the store and then could not be located. According to tracking, my package was scanned into the store on 4/16/26, and I received notification that it had arrived. When I later attempted to retrieve the package, it could not be found. An investigation was opened on 4/28/26. From that point forward, I communicated primarily with the store manager, Ally, and received a series of conflicting explanations regarding the status of my package. On 5/5/26, I was told that the package was still under investigation and that documentation was being reviewed. However, I later learned through UPS that the original investigation had actually been closed on 5/4/26 because UPS had determined the package was delivered correctly to the address on file. Despite that, I continued receiving information suggesting the matter was still being investigated. At one point, after I expressed my intention to escalate the matter to corporate, I was told that the package would be "redelivered" to the store. This immediately raised concerns because the package had already been scanned into the store on 4/16/26. I later contacted UPS International Claims directly and was informed that the statement that the package was going to be redelivered was false information. When I brought this information to Ally's attention and requested clarification, communication from her stopped completely. What makes this situation even more frustrating is that I was told Ally had spoken with the claims department and that the package remained under investigation, despite UPS records showing the original investigation had already been closed the day before. Since then, I have repeatedly requested updates and clarification regarding: * What happened to my package after it was scanned into the store * Why I was given conflicting information * Why I was told the package would be redelivered * Why the status I was being told did not match information provided directly by UPS I have also repeatedly requested contact from management and ownership. Multiple employees have told me they would notify Ally and have her contact me. I was told again recently that Ally would reach out. She never did. To date: * I have not received a clear explanation regarding the chain of custody of my package. * I have not received answers to several reasonable questions. * I have not been contacted by the store owner. * Ally has stopped responding after I questioned the discrepancies between what I was being told and what UPS Claims told me directly. I understand that packages can be misplaced and that investigations take time. My issue is not simply that a package went missing. My issue is the lack of transparency, the contradictory information, the lack of follow-through, and the complete breakdown in communication once I started asking difficult questions. As someone who receives time-sensitive business and promotional shipments, this experience has been incredibly frustrating and has significantly damaged my confidence in this location's package handling and customer service practices.

I had to drop off a package at ups i found out after talping my box and seeing the shipping return…read morelabel lol totally my fault. This building is beautiful, historic building, appears to be downtown by transportation hub. Lots of ppl who using public transportation for work, great hustle and bustle. The old gentleman was pleasant and made me laugh after he pointed out UPS NOT USPS LOL. The parking is dangerous, cars are swiping by at high speed, big busses and trucks not a safe parking location. Stay safe coming here.

Staff is kind and always helped me with my stuff . I usually have my stuff labeled and just drop it…read moreoff and get a receipt so haven't had any issues

17 people in line and one clerk's lane open The…read moreunorganized post office I've ever seen She works by herself with impatient customers who rush to run their errand I feel really sorry for her. Maybe I need to survey the bottom of the recipe. Every body should do also help for better service

The line is out the door and they only have one employee working. Prepare to wait 30-45 min.read more

I went In for a change if address and did everything I was supposed to do all for it not to get…read moreprocessed at all . thank you to the heavy set african American woman that spoke of professionalism and work actually being done there but delivered the complete opposite.. you guys need to be shut down .

Food service, friendly and fast most of the time. I have to be honest, they get really busy…read moresometimes but they are good are trying ti process everyone as soon as posible.

One of the few post offices open on Saturday. Had important packages to get out to some wonderful…read morefriends. It was organized clean and not too crowded. PO Boxes in the lobby apart from the service desk. Mailing envelopes and boxes, gift cards and festive holiday packaging available.

Well...just to warn everyone it can get worse. Finally moved out of San Bernardino, paid to have my…read moremail forwarded to my new address. Never received one piece of mail, and yes I know they don't forward 3rd class mail. Had to call my new post office and this one. They blamed the new post office, but the new office said. I can give you mail that has never been sent here. Very true. They never fix anything. Mail is lost, oh well. Not helpful at all. The worst.

Not charge $3 to drop off a FedEx package that has a pre-paid label. Guy was just rude.read more

I can confirm that they charge $3 for a package that already has a prepaid label on it. Employee…read moretold me don't worry I will give you a tracking number. Don't go there.

My lucky day! I was in the area and needed to ship an item. Stop by the post office and was amazed…read moreby the friendly customer service provided by Juanita. I also appreciate the lovely personal decor of Valentine's items around the building. It takes some initiative to make a place look welcoming and friendly. Kudos to the team or staff that makes this please look nice. Thank you for your help.

The Best Place To Mail Things Off .. very good service... The people that work here are always very…read morefriendly and helpful with a good attitude... I always come here first before considering going to another place to send off my mail...